Menu
Register
Write a review File a complaint
Payroc Customer Service Phone, Email, Contacts

Payroc
Reviews and Complaints

Payroc's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.payroc.com

Learn how the rating is calculated

2.9 8 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Payroc Reviews 8

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Payroc replied to this review.

Payroc Worst service

Worst service ..they dont have any kind of knowledge. Always transfer call to each other. I called so many times they never solve my problem

Read full review of Payroc
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Payroc replied to this review.

Payroc We had a few issues for the first couple of weeks, but they seem to have been worked out

We had a few issues for the first couple of weeks, but they seem to have been worked out. Other than those issues, I am happy with the service.

Read full review of Payroc
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Payroc replied to this review.

Payroc Highly recommend *** at Payroc

Highly recommend *** at Payroc. Made our transition basically effortless. Very professional , competent, courteous and prompt in responding to questions I had. Great peace of mind knowing we can count on her!

Read full review of Payroc and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
D
D
D. Nitzsche
,
Verified customer This complaint was posted by a verified customer. Learn more

We have been a long-term users of Payroc Credit Card Processing Services. They refuse to credit our bank account for the Transaction we used their services on the final day of service with them. Be Very, Very Careful if you use Payroc and make sure you get the Money entitled to your business. They refuse to credit our account. Thankfully it was only 2 transactions that day but the point of the matter that they processed the transactions and did not pay is not good business! Be Very, Very Careful if You are Considering or Doing Business with them.

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Payroc replied to this review.

Payroc *** is amazing

is amazing. She is always so helpful and so fast getting back to us. Although we miss the ability to search for these things ourselves that we had with our former processing company, her speed makes it completely easy to be able to attend to our guests questions and needs. She is wonderful and Payroc is super lucky to have such a dedicated and great employee. Thank you!

Read full review of Payroc
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Payroc replied to this review.

Payroc Payroc is one of just a few companies that is paired with our software system for our med spa which we need to use for payments

Payroc is one of just a few companies that is paired with our software system for our med spa which we need to use for payments. Payroc is actually the second company we have worked with for payment processing, we recently switched from another payment processor and have been SO happy we did! Our contact at Payroc, *** is amazing. She is responsive, helpful and answers all our questions. She has even gone above and beyond to help with issues that came up before we joined Payroc. Issues are resolved the same day and we are never left hanging. Making the switch has been a game-changer for our business - Payroc keeps everything transparent and friendly. We highly recommend Payroc.

Read full review of Payroc
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Payroc replied to this review.

Payroc I have owned my own business since 2015 and have worked with a number of wonderful business during that time

I have owned my own business since 2015 and have worked with a number of wonderful business during that time. Payscape is not one of them. The only way to close your Payscape account is to send a WRITTEN NOTICE of closure no sooner than 90 days an no later than 30 days of your contract auto renewal period. Payscape does not accept electronic signatures or standard email requests. And, if you are outside of this window you are charge a $500 early closure fee.What is worse is this: I followed their convoluted closure directions and mailed my letter within the closure window. But, they did not close my account and are saying they did not receive my letter. I now need to wait another YEAR or pay the $500 early closure fee. Trust me, do not use Payscape. There are much better companies out there that operate with integrity. I would recommend Gravity Payments.

Read full review of Payroc
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Q
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Payroc replied to this review.

Payroc So I used this service for over 18 months to run smaller transactions for my bussiness

So I used this service for over 18 months to run smaller transactions for my bussiness. Because of covid inventory ran low and we went out of bussiness. I talked to *** and he informed me (and I have emails as proof) that if I canceled my service that I would be charged up front $595 etc. And that the reserve amount would be paid out in 30 days. I was fine with that. Then 30 days have passed I was charged 595 and no refund then again I contacted *** he said it was actually going to be 90 days. 90 days later I was still charged for $595 of money I really didn't have with the understanding that would be refunded the *** in my reserve. If I had been told up front it would take this long it wouldn't be an issue. My family is struggling to keep it together with everything thats going on in the word and this million dollar company is jerking me around over *** dollars!

Read full review of Payroc
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Payroc replied to this review.

Payroc Unfortunately we have to use Payroc due to our salon software only working with this company

Unfortunately we have to use Payroc due to our salon software only working with this company. We only have a single credit card reader in our small salon but during quarantine in 2020 we opened an online account to take gift certificates orders. Some how a third account was opened, which I was told by them they think it was a duplicate but not sure why. I have called several times to cancel accounts other than our single brick and mortar account. Yet we continued to get billed for 2 more months after canceling even though not a single charge was used on it and I had been told it was canceled. When I call again about the continued charges, I was told they canceled it now. This company is completely unorganized and had no explanation to the fraudulent charges after an account was closed. I was literally told by an agent, that he wasn't sure why it wasn't canceled the first time. If I could go to a different merchant, I would in a heartbeat.

Read full review of Payroc
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Payroc Complaints 0

Looks like Payroc has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Payroc, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Payroc Legit?

Payroc earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Payroc stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Payroc's reputation as a trustworthy leader in their field. Customers can rely on Payroc's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Payroc. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Payroc has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Payroc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Payroc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Payroc.com you are considering visiting, which is associated with Payroc, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The Payroc website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Payroc website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

About Payroc

Payroc (payroc.com) is a leading provider of merchant services and payment processing solutions. With its cutting-edge technology, unparalleled customer service, and a comprehensive suite of products and services, Payroc has established itself as a reliable partner for businesses of all sizes looking to streamline their payment processing.

Through its innovative payment processing tools, Payroc enables businesses to securely and seamlessly accept payments from customers in different forms, including credit and debit cards, mobile payments, ACH, and other electronic transactions. This flexibility in payment acceptance empowers businesses to expand their customer base by accommodating a wider variety of payment preferences.

Furthermore, Payroc takes pride in its commitment to customer service. Their knowledgeable team of experts is available around the clock to offer guidance, support, and advice to merchants looking to optimize their payment processing solutions. Payroc also takes a consultative approach to help businesses navigate the complex landscape of payment processing and identify the most suitable solutions for their unique needs.

With its state-of-the-art tools and personalized service, Payroc has helped numerous merchants across diverse industries reduce payment processing costs, increase efficiencies, and improve the overall customer experience. From small businesses to large corporations, Payroc provides tailored payment processing solutions that meet the specific needs of each client.

In conclusion, Payroc (payroc.com) is a trusted partner for businesses seeking to simplify payment processing and expand their customer base. With its extensive range of payment processing tools, exceptional customer service, and personalized approach to merchant services, Payroc is poised to continue to be a leader in the industry for years to come.
Ratings on other review websites
Trustpilot
Trustpilot
2.9
2 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Payroc Contacts

  2. Payroc phone numbers
    +1 (844) 729-7624
    +1 (844) 729-7624
    Click up if you have successfully reached Payroc by calling +1 (844) 729-7624 phone number 0 0 users reported that they have successfully reached Payroc by calling +1 (844) 729-7624 phone number Click down if you have unsuccessfully reached Payroc by calling +1 (844) 729-7624 phone number 0 0 users reported that they have UNsuccessfully reached Payroc by calling +1 (844) 729-7624 phone number
    +1 (954) 609-9402
    +1 (954) 609-9402
    Click up if you have successfully reached Payroc by calling +1 (954) 609-9402 phone number 0 0 users reported that they have successfully reached Payroc by calling +1 (954) 609-9402 phone number Click down if you have unsuccessfully reached Payroc by calling +1 (954) 609-9402 phone number 0 0 users reported that they have UNsuccessfully reached Payroc by calling +1 (954) 609-9402 phone number
    Director Marketing
    +1 (801) 951-8110
    +1 (801) 951-8110
    Click up if you have successfully reached Payroc by calling +1 (801) 951-8110 phone number 0 0 users reported that they have successfully reached Payroc by calling +1 (801) 951-8110 phone number Click down if you have unsuccessfully reached Payroc by calling +1 (801) 951-8110 phone number 0 0 users reported that they have UNsuccessfully reached Payroc by calling +1 (801) 951-8110 phone number
    More phone numbers
  3. Payroc emails
  4. Payroc address
    7840 Graphic Dr Ste 200, Tinley Park, Illinois, 60477-6283, United States
  5. Payroc social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 08, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.