Menu
CB Web Services Complete Savings / Complete Save I just realize that this completesave.co.uk took 15 pounds out of my bank account
Complete Savings / Complete Save

Complete Savings / Complete Save review: I just realize that this completesave.co.uk took 15 pounds out of my bank account 4

R
Author of the review
4:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The amount was only deducted today, however the original date of the transfer was on the 3 Dec 2015 (thursday). I was completely taken by surprise since I haven't contacted or even heard of such company before. After researching a bit I found their website that sales the idea of a membership for costumers who shop online regularly. My question is how that get my bank account number and how were they able to extract money from there. Shortly I found this website with numerous complains. I hope that not only I get my money back, as this and similar websites are shut down, since their practice is completely illegal.

View 0 more photos
Complete Savings / Complete Save customer support contacts
Phone numbers
Address

Sentinel House, Airspeed Road, Portsmouth, PO3 5RF, GB

File a complaint Write a review
Hello Reviewer67855:

We will be happy to assist you but currently we cannot identify your record. Please contact us directly so that we can find your record and resolve your query. We can be reached at customerservice@completesavings.co.uk, 0800 389 6960, or you can contact me directly at mary@completesavings.co.uk.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

We hope you contact us directly soon so we can resolve your query for you.

Kind regards,
Mary
The Complete Savings team
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

More Complete Savings / Complete Save reviews & complaints

Complete Savings / Complete Save - unauthorized charges 223
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Complete Savings / Complete Save - Money taken from my credit card monthly without authorisation 297
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Complete Savings / Complete Save - Unauthorized charges to bank account 95
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Complete Savings / Complete Save - Scamming credit card numbers 380
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Complete Savings / Complete Save - fraud 95
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Complete Savings / Complete Save - Unauthorised debits from my account 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Complete Savings / Complete Save - unauthorised monthly deductions from my debit card € 15 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Complete Savings / Complete Save - Money take out of my account without my authorization
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
4 comments
Add a comment
P
P
Portia Wright
, US
Oct 07, 2020 2:44 pm EDT

You say you can’t find the account every time you are scammers I’m paying £15 for absolutely nothing what service do you provide

B
B
Bethany22
, US
Sep 07, 2020 5:48 am EDT

I have experienced the same. Do not remember ever giving my details to this company and have realised they have been taking £15 from my account for months. Absolutely disgraceful.

V
V
Vavz73
, GB
Apr 10, 2019 8:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

How can I cancel my account as I don’t believe it’s value for money, also I’m not sure I completely signed up for this as I only clicked on the site when I ordered some music tickets.

P
P
Portia Wright
, US
Oct 07, 2020 2:45 pm EDT
Replying to comment of Vavz73

I can’t find how to cancel either so easy for you to sign up to but impossible to stop