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Comcast / no service, used deficient equipment

1 Margate City, NJ, United States Review updated:

This company could care less about service. They charge exorbinant fees, provide used equipment/cable boxes and make you wait weeks for service.

I have been having problems with this monopoly for years, and they continue to steal from the public, with nothing more than the standard, i can understand your frustration, but this is all we can do. WE CAN HAVE A TECHNICIAN OUT THE NEXT TIME YOU ARE AVAILABLE TO SIT IN YOUR HOME FOR 4 HOURS WAITING FOR US TO ARRIVE

The truly insane part is the technicians all know it is the used boxes, that cannot hold a signa and cause the problems.

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  8th of Jun, 2010
0 Votes

I finally got rid of the television service and went to satellite. The old boxes (more than 10 yrs. old) that they wouldn't trade, continuoulsy poor picture due to too much signal, not enough signal... Like an idiot, tried their phone service. A little over a month in already a headache. First, started with self install to save $40. First modem didn't work. Technician was still parked at house, so got him. Bad modem. He called it in as a service call, gave me a new modem and installed it for me. Worked fine. Month later. No phone service, called for service. over 1/2 hour on the phone service was set, didn't know when. Silly me assumed it was same day since phone is essential, it was morning, and didn't say anything different. When no one came got onto chat assistance. Recheck the system another 1/2 hour, battery in modem dead after check this time. Still didn't know when I'd have service. 12 hours later, chat again, another 20 min wait then 1/2 hour checking. Still bad battery (like it would fix itself), did give me service time the next evening. Then tried to get me to pay bills automatically -- for a item that doesn't work?????? Tech comes out, on time now 3o hours of no phone service and tells me, it's not the battery it's your phone lines. Since it's a self install it will cost you starting at $40 (hmmm same price as having them install). Explained wasn't self install -- argued with me and told him to get out of the house. I did get one line working. They just want your money. May go to cell phone only, this is ridiculous!

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