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Comcast / Infinity Cable Service



Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
557 morrison ave.
Sacramento, California
United States
Phone: 916-225-7024
Comcast hired some third party partner to do unauthorise business with their customer. I had service with comcast for 5 years now without lease. They set me up by changing my account information base on the plan, and charge me over for upgrade service which I didn't give them permission. I called them many times and they pretend that it never happen. I asked them to remove the charge but they stay still add on by behalf of their mistake.
Complaint comments Comments (1) Complaint country United States Complaint category Bad Business Partners


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A  25th of Jul, 2011 by    0 Votes
I had a problem last month, a comcast customer service rep. told me if I just pay the current fee and the bill before total $244. She said starting the month of June it would go back to what we agreed upon for the bundle $99. per month. Well I got a bill for $146.29 last month and this month. I couldn't understand why? Then I noticed comcast charged me $43.50 for xfinity services. "I NEVER AUTHORIZED THIS CHARGE NOR DID THEY ASK" they just did it. Probably thinking I wouldn't notice. I called my sister and asked her about her bill without mentioning xfinity. Same thing happened to her. So called my friend who lives in Carmichael, Ca. she said her husband probably never even looked when he paid the bill. She is about to call him. Crooked company. I loved my cable especially on demand.

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Customer Care Service
1701 JFK Boulevard
United States - PA19103
+1 800 934 6489
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