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[Resolved] Clear Rate Communications / internet and landline

2-5 United States Review updated:

A customer service rep, called me and asked did I want to lower my monthly service. Advised me that my previous company I had been with is putting a lot of charges on my bill I'm never supposed to be charged for in the state I live in. She also stated the my bill will be 64.99 with taxes and everything included. So I told her to call me back, she advised that this is a one deal and its one phone call per house. I thought that was kind stage. I said yes, I didn't know that I was getting a service is worse then I already had. I received the modem and could not hook it up for two weeks. The when I did hook the modem up I had so much trouble. Then I call customer service again, could not get in touch with anyone. When I did get untouched with tech dept and she could not even help me. She advised, that she was going to put a ticket out and it will take about 48 to 72 hours and they will call me. I felt some was not right about that, so I got up the next day and called again, and the young man help me with it. since then I have been calling and overtime cant no one tell me anything. Everything in my home runs off the Internet .So I called again when I receive my second bill and to find out I was getting charged the same amount for my last Internet and phone service from another company. She advised that I had the lowest plan and that's why I cant use all a my devices in my home and if I changed my plan it would cost more. So I asked, can how can I fix it. She advised me of 12 gab for almost 100 dollars. This is a mess when u cant use all your devices. And the phone service is so stacked all I'm saying I would like to get what I paved for. I also asked how much is it to cancel she advised it would be over a 100 dollar.and I really don't have time to call them overtime I get a bill. The customer service rep is trained well not one I spoke with did say sorry or even tries to solve the problem. Like the just don't care. Its my fault not doing my research on this company before changing . I really don't know why I'm taking this time out my day to even right this. This is one company that just don't care. They need to understand with out customers, they would have a company. Who every reading this before signing anything read this first. Always remember less is not all ways best I just wish I never signed with one less headache I could have

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Clear Rate Communications Customer Care's Response, Apr 18, 2018

    We are sorry to hear about your recent experience. Our #1 Goal is to save you money while providing a higher quality, more reliable service. In order for us to better assist you with your concern we will need some additional information from you. Please contact our Customer Care department at 877-877-4799 at your earliest convenience. We would need to speak with you over the phone in order to appropriately address your concerns. We are open from 7:00 am to 10:00 pm Monday throug Friday E.S.T and Saturday 9:00 am to 5:00 pm E.S.T

Apr 17, 2018
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  • Cr
      18th of Apr, 2018
    +2 Votes

    Had you looked here, at Complaints Board, you would have seen how many complaints Clear Rate has. Your issue is not uncommon. What state are you in? I would recommend filing a complaint with your state's public utility commission.

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