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Citizens Bank / money due, poor srvice

1 Boston, MA, United States

My experience with Citizens has been a total nightmare -don't even think about choosing them for any banking business. I paid off my car loan and three weeks later they refunded the overpayment amont which I deposited. Lo and behold they put a stop payment on the check they owed me!
When I called to inquire I was advised to call back in 24 to 48 hours for a response.
I was unable to speak to a manager, they aren't able to get responses any faster and imagine they wanted me to call them. They are the worst. Stay away!


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