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Citibank / customer service

1 Bronx, NY, United States

I called Citibank early am of 10/24. My car had gotten a boot and I called in a payment to remove the boot, which ended in my debit card being declined for security purposes. I understand fraud is very real and serious nowadays however, I believe you guys can figure out a better system. Bc my payment was declined I was unable to use that card again with the booting company (for 24 hours) not only was I livid bc I had the money in my acct but I was also totally inconvenienced. I spoke with a Citibank representative by the name of Maria who unfroze my card but when I asked to speak with a supervisor she told me to call back another time. I told her I would wait since she was unable to answer my questions. She refused to put a supervisor on the line and hung up on me. Considering I have 3 acts with this company I am completely unsatisfied with the customer service and it's completely unprofessional and unacceptable to have a customer service rep hang up on you. I would like someone to follow up on this and the representative go through some additional training. This isn't the first time I've dealt with my card being frozen for suspicion of fraud however, Citibank needs to figure out a better system. I am strongly considering going to another bank at this point

Oct 24, 2018

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