Church's Chicken
Reviews and Complaints

Good afternoon, I went to the Church's location in Austin TX by the lakeline mall area, so lakecreek/620 location and the rude and most inconsiderate manager that I spoke with his name is MESH. He is ignorant and rude and pretty much told me he has no proof of my purchasing the meal that that his staff had messed up that evening when I purchased my chicken... I ordered and wanted the 10 for $10 dark meat special chicken only and I didn't think to check till I got home that one of his staff ring me up for 10 piece chicken tenders. I am a firm believer that it's human nature to make mistakes just learn from them and move forward. And in this industry I can HONESTLY SEE a lot of people abusing that policy. But there are so many others that do NOT. So I precalled ahead to inform them I was on my way to get the corrected order. Keep in mind I was led to believe that it was going to get fixed which I was very pleased with the level of service, but the once I get inside the location it all just fell apart from there, the front counter gentlemen I had seen that night I came before. Me and my husband brought him up to speed w our incident. Now keep in mind I was told as long as I have my proof of purchase which I do they would correct the mistake they made and then the manager comes and says that he can NOT do anything bc we didn't bring back the food, and that it is POLICY that the only way to get it corrected is to bring in the incorrect or messed up food and they will swap the food. Even tho I had spoken to someone else over the phone the other night, this manager MESH pretty much said that he doesn't know if I really purchased and I told him that he can check videos and ask the cashier bc I remembered h that night and he just pretty much said I was lieing about the purchase, I mean really I have been a NURSE for 13 years and we have to those social skills to be in the field... anyways I FEEL THE MAMAGER MESH needs to think of switching careers bc customer service is not his strongest or any of his suites.

Hello My complaint is for the churches chicken on 121 Address: 1298 TX-121, Lewisville, TX 75067 I don't appreciate the employee's Angela aka Angie and Shaquala aka pooh pooh spitting in people's food because they don't like the person or if someone comes in there impatient because of slow service.The Cook drop chicken on the floor picks it up and fry it up like nothing happened.That is nasty and disgusting The place is always dirty the chairs are sticky.The service is horrible . Yjid place needs to be seen by health department and shut down.

My husband and I ate for the first time at the restaurant located at 13965 IH 35S in Valley View Texas and the food was very good. The only issue we had was there was a tremendous amount of flies in the dining area which was very annoying. I now understand why people were coming in and getting their food to go. Bringing this to your attention so you can research further. We ate there on June 2nd around 7 or 7:30.
Thanks.

Joy Porter

4041 View Road
Sanger TX 76266

[protected]

[protected]@gmail.com

the workers were rude, i went to the store to purchase smokehouse chicken specials, when you purchase the special, you are supposed to get a regular drink for a $1.00, but instead the cashier rung up the drink at full price..When I questioned her about it, that's when the song and dance started.She explained to me she would have to rering the purchase..I got nervous and left, and I still overpaid for the drink., she was very un pleasant about her mistake. #4979, DATE 5/31/18, order #355823, total12.75, Montgomery, al.

Church's chicken, 10785 Florida Blvd, Baton Rouge, La just refused my coupon from their app! WTH? We showed the manager the coupon from my phone and she said no, no, need printed copy! Who prints coupon these days? What's the point of having the app? Aren't we in the 22st century? They are a bunch of bigots, refused service to Hispanics & others but very nice to their own race. They literally ignore me every time I visited the establishment. I've always have trouble with them. I usually avoid this location but we're in the neighborhood. I also believe that what goes around comes around! Church's corporate office, if you see this complaint, please answer me what's the point in signing up with your app?

I ordered (2) $6 meal deal with strips(okra & tater tots) and one with chicken(okra and mashed potatoes). The strips and okra weren't fresh. The tater tots were very hard as if they'd sat for hours. As soon as I bit into one, it fell apart. The okra was not fresh...very soft & soggy, not crispy at all. The restaurant was packed so I couldn't understand why any of the food was old. There was no food cooking. We also ordered an apple pie. They were out and only had lemon. This happens quite often! Their service was horrible tonight. As expensive as Church's is, I expect all of my food to be fresh...EVERY time I order!

The macaroni was nothing but cheese the chicken was fried in old grease I called the manager she said that's how it come in so I asked her why they don't let the customers know all she could say was she can replace it if I didn't live so far out I would have took it back because that don't make no sense how can u sell somebody something like that I am highly upset

Hi my name is Tange Harris I have been to the Church's Chicken here in Vallejo California on numerous occasions each time I go I order the chicken strips it has not failed every time the chicken strips are undercooked the other day they were literally pretty much Raw I have complained to them on several occasions and all they say is okay they have never tried to correct the order so that is why I'm complaining. My phone number is [protected]

Whenever you got to the Church's Chicken in Granite City Illinois on Nameioki they never have enough chicken to complete the meal being posted that's false advertising misleading propaganda also their attitudes are very unprofessional they mash your order into very small bags when there are bigge bags available also they are very rude with customer service

I have a complaint against both CARMEN HOLT store mgr. #1174, 1122 Fort Benning Rd., Columbus, Ga. 31903 and Lashonda Clark regional mgr.. I was terminated on May 14th, 2018 by Carmen who gave me no reason at all... I had then requested my notice of separation and two recent paystubs from both Carmen Holt and Lashonda Clark they both would hang the phone up on me... Lashonda Clark told she was on vacation and that she doesn't work on my time clock that she works on her own time. I then called Churchs Chicken Corporation Customer Care and made a complaint for nearly a month now come May 14th, 2018. Churchs Chicken Corporation Customer Care had expressed their apologies and told me that they would send out my request for the necessary documents I have been requesting and they have been sending out going on a month now. I have supplied my phone number and fax# but to no avail because even Churchs Chicken Corporation cannot get the attention of Carmen Holt or Lashonda Clark otherwise I would have my separation of notice and my recent two pay stubs... Where is the chain of command? Lashonda Clark and Carmen Holt both have ignored Churchs Chicken Corporation Customer Care for a near month come another week and as a result I still have no notice of separation or my recent two paystubs... If not even Churchs Chicken Corporation cannot convince Lashonda Clark or Carmen Holt to materialize these simple requested documents than who can?

Me and my dad asked for a order of a 2 all thigh specials. The worker said she could give us all thighs for one of the specials and she had to replace a thigh for a leg on the other. She also admitted that she had more thighs but she had to keep the legs and the thighs even. We confronted her on why we couldn't get the thigh and she said she was closed but we got there at 9:00 and churches chicken is suppose to close at 10:00 and she said she was closing early. She also said she was the only one working that night and doesn't have any help. We finally settled and before we we're going to leave we seen 2 of her co workers getting out of a personal car and going inside. We also tried to get a pepper and she refused to get a peper from out the back because she was closing. We all ready lost a churches chicken in Englewood so we have to drive to Crenshaw and the customer service is bad.

I came to this location because it's close to my home I get there & they already was messing up people orders but I decided to stay because I really wanted it! So I get my food about 20 to 30 minutes after I ordered it & get home my chicken strips are cold! Mind you I'm pregnant & I'm so pissed I could Scream! I would never come back to this location

Placed a order manager was rude she even went as far to come outside they had no sides at all just okra the special was supposed to be 2 large sides but i only got one this place is ridiculous it's ashamed it shouldn't even be a restaurant its dirty all the time the wait time is over 40 minutes all the time and the staff is a disgrace God bless this place

On Sunday 4/29/18, me and my family was in the drive thru, when we finally got to the speaker box, a joung man answered, we was trying to get the special in window, which says 2 piece mixed chicken or 3, tenders, we wanted a breast and a wig, I replied and said why it says mixed chicken, not dark meat only, he didn't respond so I changed it to tenders, then ask for another 2piece chicken, then ask for green beans, he replied and said we don't have any green beans, I replied and said, that's ok and me and my family, backed out if drive thru, and left, if it's dark meat only on the chicken it shouldn't day mixed chicken, mixed means white or dark, the cashier wasn't rude at all, it's just the principal of what's being posted, and told you can't get it, which I worked for Popeyes Chicken before for years, so I know what mixed chicken means,

We called and place an order for spicy chicken on April 29th 2018 because they never have any if you just walk in to get some so the lady said it would be ready at 1pm. We go to get the chicken and some mashed potatoes, gravy, biscuits and poppers arrive at 12:58pm. She states she hasn't even dropped the chicken it will be another 20-25minutes they were also out of mashed potatoes the only sides they had were fries and corn now there is no way that they just opened 1-2 hours prior and ran out of everything. This was the churches located at 1391 Wooster Ave. Akron, Ohio 44320. This matter needs to be addressed the least they could of done was called back and let us know they were out of food and hadn't dropped the chicken yet and saved us a trip they were not busy it was only myself and 2 other customers in there

How about chicken from one of your stores in Spartanburg South Carolina they so rotten meat they sold me rotten meat have broken bones in it my name is Anna Jones my telephone number is [protected] my address is 3 Smythe Street Spartanburg South Carolina 29301 a year-and-a-half ago on day before Thanksgiving I went into the store and bought Church's Chicken like I normally do they sold me rotten meat with broken bone in it my mouth is now infected really bad I am a senior citizen onSocial Security Disability I have been contacting the office ever since this has happened to me and they keep telling me I would have to wait wait I just called him today and they still telling me the same thing I spoke to the customer service and supervisor on the floor and they said they don't know who to contact so I'm begging you all please help me I struggle with blood clots all over my body just last week my mouth swollen up so big and my left arm was so sore I don't know what to do I'm begging you please help me please please please help me I used to love going 2 Church's Chicken but not anymore y'all word is not y'all Bond please help me please please please help me

Sonja smith-white, [protected], [protected]@yahoo.Com. I was keeping my receipt from church chicken and submit photo and fill out survey.
Five different entry. Just for one piece of chicken. You don't even get a whole meal. I would have been better off. Doing the survey on the bottom of receipt. Least i would have got one piece of chicken for the each survey. I waste my time fill out survey submit photo of receipt. For piece of chicken. I share this with my family and friend. Just do the survey on the receipt. And get your one piece of chicken. Don't bother with the church 's chicken app . You have to get five earn reward for one piece of chicken. I am very disappointed.

It is sad when they take care of the window first and then the people in the dining area. We asked for fresh fish and okra and they gave us pieces instead of a whole filet and it was cold. We specifically said we wanted the fresh fish and okra instead they gave the fresh fish and fresh chicken to the customer from the window as opposed to me. I checked my order and it was bad so I returned it right there and then and ask for them to give me fresh food and they were upset and the service was terrible. Where is small town and we have to drive 28 miles to the nearest Church's we're happy Church's is here we're just not happy with the way they treat as local people.

I entered Church's Chicken around a little after 4pm om Thursday, April the 5th 2018 located on university blvd in Tuscaloosa zip code 35404 I orderd a 5piece meal with 2sides and 2 biscuits I presented a coupon for a extra honey biscuit and free apple pie as I drove home the food was still hot So when I get home to distribute the food between me and my daughter We realized the chicken was fresh and hot so was the potatoes we wasnt satisfied with the mac & cheese it was too runny and our biscuits were So freaking hard I tried calling the store several times to address the sitiuation still no answer so I couldn't get back up to the store do to my car In the shop and I had somebody else take me I wasnt able to return to the store I just feel like its not fair to spend money and get unsatisfied food when clearly they was not busy So it shouldn't been No excuse for not having fresh food we had dispose the bisuits and mac& cheese after getting no one to the phone after several attempts

3/31/2018 9;30 p.m. drove up to the Churches on 1200 Lemay ferry, st louis mo 63125. walked to the door. the schedule on the door stated 10 am to 9 pm for the walk in service and drive thru open till 10pm it looked vacant no one in plain site. so i drive thru to the speaker there is a car in front of me repeating "hello" no response the car pulled away and left. i pulled to the speaker.no response. I said "hello" repeatedly. now 9:35 pm pull up to the window. no one there in plain site. i knock on the window and a female ask me" what?" i told her i wanted to place an order. "we closed" she stated. i informed her the posted scheduled stated the drive thru was open till 10 pm. and i would like some chicken "nah we ain't got none we closed" again i informed her of the scheduled posted. i asked if they had any left? Nah you can see we aint got no chicken. so she shut the window. it was imposing on her to provide any customer service. over the years of repeated visits the employees can not say "thank you" continually
after i paid my bill in cash. rude inconsiderate and no way customer friendly. tired of the repeated unpleasant lazy you are bothering me attitude. the price for 1 chicken wing is $3.00 really today no 1 is considerate of others. I don't know what kind of training or if any you are using. i know it's a warm body to fill a void that's it. how and why do you expect or at least hope i make a return visit. disrespected, disgusted and angry over the discourteous unfriendly representatives that cannot even acknowledge you are a paying customer. i feel they do not know what a customer is it's just a pain to them to serve me.