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[Resolved] Cheap O Air / bait and switch

1 CA, United States Review updated:

June 2, 2008
When reservation was made the fare was listed at $138.00, during booking I was informed that fare was no longer available but I could book at $219.00. While at the same time I was looking at the Express Jet online booking page the fare was listed as $235.00, so save a few dollars and go with cheapoair.com. I received an email confirmation from cheapoair.com. I then checked the itinerary at the Express Jet website, everything was there and an Express Jet confirmation number was issued and to check in online 24 hours before flight.

June 5, 2008
My husband calls @ 8am to inform me he received a phone call stating his reservation has been canceled unless he pays an additional $106.00 to book the flight, which leaves WITHIN HOURS.

When I returned to the house, I also had a message about the reservation I assumed was from cheapoair.com although not one word was understandable because of the thick accent and the speed in which the woman was speaking, had I not received the phone call from my husband I would have deleted the message as a wrong number.
I then check my reservation for the customer service number and contacted a rep who informed me they had tried a number of times to book the ticket days after the reservation was made and that the fare is now higher and would I like to pay the $106.00 difference.

Why was I informed only hours before the flight, why was the ticket not purchased at the time of the reservation, and why is the ticket only $82.00 higher on the Express Jet website. This is a bait and switch operation and that is a practice which is not allowed in the United States. I see a class action heading their way and I will be a participating plaintiff.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • CheapOair Customer Care's Response, Sep 29, 2008

    I can only say that when you book your flights within hours or days of going on a trip, that would be a reason why you received a call within hours. If you had not been reachable, or returned phone calls that could be another reason for the delay. However, we do not run a bait and switch operation!

    CheapOair uses 3rd party software and feed to display fares on over 300 Airlines, 75, 000 Hotels, and 35 Car Rental cos., We use best industry practices to display fares based on the most current data supplied by the GDS's - Global Distribution Systems. The Airlines load their fares on ATPCO, from where the GDS's access these fares and supply to us and other Online Travel Agencies. There is approximately 10-15% chance of the fare not being available which is Industry standard, all major Online agencies have the same policy. This is also due to cached data and not real time data provided to us by the GDS's. We make best efforts to minimize these by reducing our SOLD OUT issues but we are totally dependent on 3rd parties for this information. We regret this and apologize for the in-convenience".

    Regards,
    randrews@cheapoair.com
    866-636-9088

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Comments

  • Ri
      5th of Jun, 2008
    0 Votes

    June 2, 2008
    When reservation was made the fare was listed at $138.00, during booking I was informed that fare was no longer available but I could book at $219.00. While at the same time I was looking at the Express Jet online booking page the fare was listed as $235.00, so save a few dollars and go with cheapoair.com. I received an email confirmation from cheapoair.com. I then checked the itinerary at the Express Jet website, everything was there and an Express Jet confirmation number was issued and to check in online 24 hours before flight.

    June 5, 2008
    My husband calls @ 8am to inform me he received a phone call stating his reservation has been canceled unless he pays an additional $106.00 to book the flight, which leaves WITHIN HOURS.

    When I returned to the house, I also had a message about the reservation I assumed was from cheapoair.com although not one word was understandable because of the thick accent and the speed in which the woman was speaking, had I not received the phone call from my husband I would have deleted the message as a wrong number.
    I then check my reservation for the customer service number and contacted a rep who informed me they had tried a number of times to book the ticket days after the reservation was made and that the fare is now higher and would I like to pay the $106.00 difference.

    Why was I informed only hours before the flight, why was the ticket not purchased at the time of the reservation, and why is the ticket only $82.00 higher on the Express Jet website. This is a bait and switch operation and that is a practice which is not allowed in the United States. I see a class action heading their way and I will be a participating plaintiff.

  • Ad
      13th of Nov, 2008
    0 Votes

    Cheap O air pull a similar stunt on me. On 11/3 I purchased 2 round trip tickets for $578 online with a debit card I use strictly for online purchases, linked to an account I keep limited funds in. When I received the confirmation the date for the return flight was wrong it was 11/24 instead of 11/26 (I still had my web page pulled up in a different window, so I knew I put in the correct date) . I called CheapOair, and was told the only tickets available for the date I was returning home were going to cost almost double what I had already paid! We went back & forth, I was telling the man I was speaking with I was looking at their web site and saw 8 pages of return flights for the date I was coming home within $50 of what I had paid. He said that was wrong, they were all sold out. Finally he agreed to a flight we could get on, on the date we needed it.

    On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927.

    Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

    PLEASE let's get a Class Action Lawsuit going aganist these people!

    Contact me at absnga@yahoo.com if there are any other interests in pursuing this.

    CHEAPOAIR look out!

  • Je
      26th of Jun, 2009
    0 Votes

    They did the same thing to me. Fare no longer available. After charging my card without my consent and promissed a refund they chose to send me a voucher. Still over charged me 180.00. Now I have to go thru my CC company to get my money back. I have been purchasing airfare on line over 10 years for friends and family. This company is NOT trustworthy. Do not do buisness with them You will be sorry.

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