CheapOair

Do not do business with cheapoair. Beware. The flight you select gets switched, and if you are not extremely careful you end up with multiple tickets for the incorrect departure. Cheapoair will not solve your problem even if you have multiple tickets from them at the wrong departure time. They will also charge your credit card one dollar a month. If you call and complain they stop temporarily charging your card, but restart later. If you purchase from cheapoair it's like gambling. Do you feel lucky?

Was something like price line or orbitz. i was sending my 18 year old daughter home. from atlanta ga to daytonia beach florida. i called to confirm an, of couse it was daytonia beach. when we got to the air line" jetair". they didnt even go to daytona florida! they had my baby schedualed to go to daton, ohio. and, i called an confirmed! and, it said datona fla. i called several times even talked to the supervisor. they switched it after they got my card num. we were 2 an a half hrs from home. not even a comp. room io had to pay another place to get her home. i was hung up on several times.

I bought a ticket from Cheapoair and paid for the insurance, due to medical reasons I could not travel and I contacted cheapo air and canceled the ticket. I wanted to rebook the ticket but I was informed that I could not book at that time. When I called back in to rebook I was informed that it is past the time to rebook so I lost the insurance money but I wanted my money back. Cheapoair has been promising to contact me with the money but I haven't heard back from them.

I get the long queue and the story about the supervisor. I wish I saw this site before booking with them, this is appalling.

I tried to buy ticket and after so much hassale, says" the ticket is no longer available". So tried other flight day the after putting all my info and credit card #. The website showed me a loading page and then took me to the home page with the same error message. Frustrated, I checked my bank website online and found service charge on my cc even though i didnt purchase anything. Thats a rip off. I then googled Cheapoair then came to know there was worst expereince of many consumers against cheapoair. Now I figured out that I got lucky and just pulled off their website.

God Bless America.

Because of late arising work conflicts I wished to change dates for an airline ticket previously purchased. I could find no details on their website related to fees or steps in the process and began making attempts to reach customer service. After 2 days of their customer service phone lines down (oo anser or automated options) and over a day of waiting for a reply to e-mails directed to their customer service department I think it's fair to say that one of cheapoair's "4 Golden Guarantees" (24/7 Toll Free Customer Care) means nothing. Additionally, despite leaving messages with other departments when I could eventually get though 2 days later I was told I could not be transferred to the correct department, but that cheapoair would have that department return my call. What have I received so far? Zero calls or responses... but I did get fraudulant charges on my credit card under their business name that noone can tell me what the cause is. Turns out the airline has a $150 fee to switch dates. Understandable, but cheapoair made zero attempt to compensate me for any part of this despite erroneous charges, wasted cell phone minutes, and frustration. I think i'll spend my $150 on a rental car. Thanks, cheapoair.

Be very cautious of booking with this company.

I just tried to book a flight online, and suprise when I put all my info in, including credit card, the site took me back to the home page so I called - "there was no flight available at that price and that price sounds very very low..." and they offered to find me something...very typical bait and switch tactic as they had me waiting while they 'were searching" for about 10 minutes. I hung up and called my credit card company to ensure nothing was processed against it, they had tried to charge me a $1 service charge which the credit card company refused.

This place literally tried to extort $425 from me, I was trying to rebook a missed flight aagter being told the insurance on the trip I bought did not apply, and they were saying hurry and send me email saying "I authorize shannen at cheapoair ti charge an additional $425 on my visa". The airline only charged $100. I hate these people. Also, the fares charged to your card average $150 higher than what you think you are buying. Beware!

My husband and I purchased three airline tickets to visit his family for Thanksgiving. He is currently in the US Military and had his leave revoked because of assignments. We called the agency spoke to PERSON after PERSON. The fee per person to change it started at 100.00 per person.. but as the days went ON... the fees to change our tickets turned into 150.00 and then the DIFFERANCE of the airline ticket price.
I will never in my whole life EVER use this site agian. From now on I will pay a little more and buy my ticket through a legitimate airline site. They are the ones with my life essentially in their hands.. I want them to have my money. Not these MONSTERS!

I am in Belgium visiting my dad who has been diagnosed with lung cancer. Cheapoair had the cheapest last minute flight. I needed to change my ticket and called 10 days in advance to ask if I could change it. The agent said no problem, it will cost $350.00. And had to call back at least one day before my return flight. I called, made the changes, got a confirmation email. And then a couple days later, when I checked my email again, they had sent another email; sorry the airline cannot confirm your ticket, it is non changeable. I called 3 times, first time I was on hold 30 mins, no one came back. Second time the agent pretended he couldn't hear me anymore, the 3rd time the lady said that I was told that the ticket non-changeable. It was noted in the comments. Why would they change it then, and quote me a price to change it? They lie, I have no ticket, no one will help me. I've emailed but no responses. Horrible, do not buy with them if you need to make changes.

Do not use the cheapo air to buy tickets. The "customer service» is so bad.

To change the date on a ticket coasted me $650! So, the price to fly from Atlanta to Baton Rouge was $970 all together. I'm so pissed!

For this price you can go to Europe.

They all speak with an accent. It's very difficult to understand them. And then you end up with high price tickets after all.

Don't use this company to buy a ticket.

If I would read the review about this company before I placed the order, I would save a lot of money and nerves.

It's a rip off!

DO NOT BUY AN AIRLINE TICKET FROM THIS DISGUSTING COMPANY. I PAID TO HAVE INSURANCE ON MY TICKET, CANCELLED IN TIME AND WAS CHAGRED $100 TO HAVE THE REEFUND PROCESS STARTED. I WAS TOLD THAT THE MONEY WOULD BE BACK WITH IN 2 PAY PERIODS. FWI. CHEAPOAIR'S PAY PERIODS ARE 30DAYS. I HAVE BEEN ON THE PHONE FOR ALMOST 2 HOURS (3 DIFFERENT TIMES) TO GET LIES AND FAKE MANAGERS. A MANAGER CALLED ME TODAY TO TELL ME THAT THE LAST "MANAGER" I TALKED TO WAS WRONG AND THAT I WOULD NOT BE RECIEVEING MY MONEY FOR ANOTHER 12 WEEKS. AND THEN WHEN I ASKED WHO I COULD SPEAK TO ABOVE HER AND SHE PRETTY MUCH JUST CUT ME OFF. INTERUPPTED ME AND THEN FINALLY JUST PUT ME ON OLD AND NEVER CAME BACK. I AM NOT A WEALTHY PERSON AND THEY TOOK THE ONLY 300 I HAD...DO NOT DO NOT DO NOT DO NOT BUY THROUGH THIS COMPANY!

I have worked in the airline industry for more than 30 years and if there is one constant in this world regarding the airline industry, it is that people have far less knowledge than they think they do. On-line booking is a wonderful idea in theory, but in practice it is a nightmare. Most people do not know how the airlines work, let alone each individual website. Most websites, when you enter the times and dates you want, will ALWAYS give you the cheapest flights first. So if a person asks to fly frmo Chicago to New York and the cheapest seat is from Chicago's Midway airport to New York's LaGuardia airport, that is what will pop up 1st. Without double checking the names of the airport, a person will like the times and price and book a NONREFUNDABLE ticket. After they've entered their credit card (without double checking the info) they'll get an e-mail where they will see they're flying from Midway instead of O'Hare and into LaGuardia instead of JFK. Who will they blame? Themselves for not being smart enough to double check what they're purchasing before entering their, oh so private, credit card number? No. They blame the website, claiming the company has done some sort of switch. Let me be clear here. THE AIRLINES DO NOT PAY TRAVEL ANGENCIES ANY COMMISSION. So the only money these website travel agencies make is on their fees which can range from $3.50 up to $25.00 for a new booking. Do you really believe a company would risk bad publicity, possible fraud charges, costly credit card charge backs and to pay someone $15.00 an hour to argue with you over a $10 booking fee? Does it make sense that ANY company would go through all of that for such small booking fees? Of course not. What does make sense, is that these days people are in such a rush, they don't stop to look before they leap. Then they want a refund claiming "Oh c'mon, I just booked this 30 minutes ago" Well airline tickets are not TV sets that you can return for a full refund because you picked the wrong color. If you purchase a ticket at 12:15pm, it's nonrefundable at 12:16pm. This is an airline rule, not a travel agency rule. The airlines will ALWAYS blame the travel agency however. Why? Because it's a simple fix. You're angry at the travel agent, the airline doesn't want you to know that the travel agent can ONLY follow airline policy and it will make you book directly with the airline next time. I worked for three major carriers and all three carriers gave the customer service reps the same policy. "Any problems with a travel agent booking, blame the travel agent, no matter what the problem is." How can this company be blamed because American Airlines will not allow a seat assignment? Is this travel agent supposed to call the airport and demand that another passenger be kicked out of his seat so that you can sit there instead? It's easy to point the finger and blame, but the sad bottom line truth is, most of the time, we the consumers are to blame. We don't like to read ANY small print and sign on the dotted line without reading it and then get angry when some of that small print applies to us. We don't have time to double check before entering our credit cards, but we have time to spend hours yelling and screaming trying to fix a problem that could've been avoided in the 1st place. I don't know if this response will be posted or not, but I do feel better after writing it. Are some companies a rip off? YES, WITHOUT A DOUBT. Is every company that does something we don't like a rip off? NO, IT'S NOT. I forget the company, but their store motto is "Our best customer is an educated consumer" I like that. We should ALL be educated consumers before entering our personal information into a computer that is attached to people all over the globe and not blame someone else when something goes wrong. One last thing. Why is it that people will call up swearing up and down that the company made an error and find it impossible to think that maybe they're not perfect like most humans and caused the error themselves? I had one woman calling me an idiot because I couldn't find the city Bear, NY. After 30 minutes of going through NY cities, I came upon Buffalo, NY, she said "Oh that's it, I knew it was a big animal" yet she would swear on a stack of bibles that I was a ### for not finding her a flight to Bear, NY. Another gentleman wanting to accompany his wife to Maconga, he wasn't sure where it was, but he was looking at his wife's ticket and he knew the city existed. Again, after 40 minutes of him asking why I had this job if I was so stupid, we discovered she wasn't flying to Maconga, she was flying to Macon, GA. I'm not making these up and I have hundreds more. So, before you write a complaint letter that could cause some very innocent person their job that they need to put food on their table, make sure the problem wasn't caused or made worse, by your own actions. You, after all, have the same disability we all have, you're human. Therefore, you're prone to the same mistakes you might accuse others of. If you need proof of this, look up complaints for Orbitz, Expedia, Travelocity or any other website travel company and you'll see the EXACT same complaints, with just different names and places. Are all of these companies fraud and hire stupid people? Or is the common denominator, the uninformed consumer who is rushing through a website without really looking at what he/she is doing?

Thanks

I booked a flight to and from Portland. When I got my printout, I noticed that my return flight was not what I had booked which was on Frontier, not Delta. When I went back into the system to see how this was possible, I noticed that the return I thought I had booked was in the process of going up in price. The only thing I can figure is that cheapoair, at their discretion, changed my return flight to suit themselves. After reading others fright stories, I am beginning to wonder if I even have a seat on either of these flights!

I normally research companies before proceeding with my decision. I had a feeling/doubt about CheapO Air, the airline schedule and the total price are too good to be true.

I appreciate those who speak up and share their thoughts... We should all help each other.

I have had nothing but problems with Cheapoair. I booked a flight, and they over-charged my credit card. I have been calling/emailing for over 2 months now to try to get this resolved. Customer service is terrible!