CheapOair

Hi Vivienne! I am Helen, OneTravel's Virtual Assistant.

FP

Helen

This chat will be recorded for training and review purposes.

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Helen

Booking No. [protected]

United Airlines

Departure

Sun, Dec 20

DEN

03:07 PM

non-stop

3h 34m

Sun, Dec 20

LGA

08:41 PM

United Airlines

Return

Fri, Dec 25

EWR

09:41 PM

non-stop

4h 13m

Fri, Dec 25

DEN

11:54 PM

FP

Helen

Do you need help regarding above booking?

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Vivienne

Yes

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Helen

I can help you with your existing booking.

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Helen

Please choose a topic below or type your question directly.

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Vivienne

Billing and Refunds

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Helen

What can i help you with?

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Vivienne

View refund details

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Helen

You have a cancelled booking.

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Helen

Getting your refund details...

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Helen

Refund Details

Booking Status :

Cancelled

Booking ID :

[protected]

Requested on :

14-Sep-2022

Form of Payment :

VISADEBITCARD

Legend

In Process

Initiated

Processed

Charged

Refundable

Airline Ticket Cost

$432.40

$432.40

P

Agency Service Fee

$49.20

‒ ‒

Insurance

$31.90

‒ ‒

Total

$432.40

Cancellation fee

-$1.00

Refundable Amount

$431.40

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Vivienne

Delay in refund

FP

Helen

One of our travel experts can help you with your query.

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Vivienne

Connect to an agent

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Helen

I am transferring your chat to a travel expert to assist you further.

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Helen

Please give me a moment.

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Helen

While the time our travel expert joins, Can you provide the detailed query here. We will pass this to our expert.

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Helen

Query

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Layne

Thank you for choosing online chat services. All fares/charges quoted on this chat would be the 'total price per person. In case of any technical issues, if our chat gets disconnected, you are advised to chat again at a later time.

FP

Vivienne

Customer Query Submitted: Why can't I get the money that is clearly set up to be refunded to me?

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Layne

Hello, Vivienne

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Vivienne

Hi Layne, Do you see the question above?

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Layne

Do you need help with refund details?

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Vivienne

I have been told I would get the money refunded for 2 years but for some reason if I call the billing department ends up hanging up on me or sending me some stupid form letter

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Vivienne

So Iwould like the money deposite into the account you have on record. US Bank

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Layne

I will check and help you with the request.

FP

Layne

Please allow me a few minutes while I check your booking.

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Vivienne

Thank You sooooo much!

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Layne

Please bear with me for a few moments while I am checking the details for you.

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Vivienne

I am still here; this is further than I have gotten on the phone. I was called on the 13th of September and was told I would receive the money within 7-14 business days. It's October

FP

Helen

Hi Vivienne! I am Helen, OneTravel's Virtual Assistant.

FP

Helen

This chat will be recorded for training and review purposes.

FP

Helen

Booking No. [protected]

United Airlines

Departure

Sun, Dec 20

DEN

03:07 PM

non-stop

3h 34m

Sun, Dec 20

LGA

08:41 PM

United Airlines

Return

Fri, Dec 25

EWR

09:41 PM

non-stop

4h 13m

Fri, Dec 25

DEN

11:54 PM

FP

Helen

Do you need help regarding above booking?

FP

Vivienne

Yes

FP

Helen

I can help you with your existing booking.

FP

Helen

Please choose a topic below or type your question directly.

FP

Vivienne

Billing and Refunds

FP

Helen

What can i help you with?

FP

Vivienne

View refund details

FP

Helen

You have a cancelled booking.

FP

Helen

Getting your refund details...

FP

Helen

Refund Details

Booking Status :

Cancelled

Booking ID :

[protected]

Requested on :

14-Sep-2022

Form of Payment :

VISADEBITCARD

Legend

In Process

Initiated

Processed

Charged

Refundable

Airline Ticket Cost

$432.40

$432.40

P

Agency Service Fee

$49.20

‒ ‒

Insurance

$31.90

‒ ‒

Total

$432.40

Cancellation fee

-$1.00

Refundable Amount

$431.40

FP

Vivienne

Delay in refund

FP

Helen

One of our travel experts can help you with your query.

FP

Vivienne

Connect to an agent

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Helen

I am transferring your chat to a travel expert to assist you further.

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Helen

Please give me a moment.

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Helen

While the time our travel expert joins, Can you provide the detailed query here. We will pass this to our expert.

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Helen

Query

Close

Kindly write you query here.

Submit

FP

Layne

Thank you for choosing online chat services. All fares/charges quoted on this chat would be the 'total price per person. In case of any technical issues, if our chat gets disconnected, you are advised to chat again at a later time.

FP

Vivienne

Customer Query Submitted: Why can't I get the money that is clearly set up to be refunded to me?

FP

Layne

Hello, Vivienne

FP

Vivienne

Hi Layne, Do you see the question above?

FP

Layne

Do you need help with refund details?

FP

Vivienne

I have been told I would get the money refunded for 2 years but for some reason if I call the billing department ends up hanging up on me or sending me some stupid form letter

FP

Vivienne

So Iwould like the money deposite into the account you have on record. US Bank

FP

Layne

I will check and help you with the request.

FP

Layne

Please allow me a few minutes while I check your booking.

FP

Vivienne

Thank You sooooo much!

FP

Layne

Please bear with me for a few moments while I am checking the details for you.

FP

Vivienne

I am still here; this is further than I have gotten on the phone. I was called on the 13th of September and was told I would receive the money within 7-14 business days. It's October

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Layne

I am sorry for everything you have been through and I am checking this with my team so that you need not to contact us again for the same.

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Vivienne

I can see in this is set to be refunded at the top of the chat

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Layne

I am working on same, please allow me a few minutes.

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Vivienne

Thank you!

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Layne

Vivienne, I have checked it with my team and we are arranging a call back for you from our billing team to complete the refund and it will take up to 24-48 hours for our billing team to reach you.

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Vivienne

I do not understand why I have to wait any longer. I do not want to talk to the billing department they have lied to me for years. You have the banking information, just refund it!

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Layne

yes we have your banking details and your refund is under process. Just to make sure you need not to go through any inconvenience and need to contact us again, one of our supervisor will contact you and will share all the refund details with you.

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Vivienne

I have months and months of form letters from this company, this company never does what it says it will do. They say they will call but then weeks go by. I don't trust this anymore

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Vivienne

I can see the refund details in the chat box and I am very clear about it. I don't need someone to explain it to me

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Vivienne

This has been going on for 2 1/2 years, what kind of company keeps you hanging for 2 1/2 years. Would you be ok with waiting 2 1/2 years for your refund

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Layne

I can certainly understand your concern and I would request you to please allow us 24-48 hours so that we can get it completed.

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Vivienne

I bet I end up talking to you again on Friday because they won't call. All you have to do is push a button. I work in an industry that refunds money all the time and it doesn' take 24-48 hours to get their money back. You have stalled long enough

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Vivienne

I really thought I would get somewhere with you today but I am getting the point! You will stall until the end of the year!

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Layne

Please accept my sincere apologies for the inconvenience caused to you.

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Layne

I would request you to please wait for 24-48 hours and we will get this fixed for you.

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Vivienne

This is not an inconvenience it is a scam! I dont' trust the process at all. I will talk to you n Friday because no one will call. Maybe the Corporate Office could move things along?

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Layne

I have already forwarded your case to your team so that we can get it completed as soon as possible.

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Vivienne

Well is it as soon as possibel or when we get to it. I t has already been set up to be refunded. I will call the Corporate Office and see if they can help. Thank you

Type or ask me something

Customer Service is a joke. Hard to contact, representatives do NOT speak English well, and due to their incompetence I was delayed 2 days getting home.

The first call to Customer Service took at least 30 minutes to complete; 10 minutes going through their automated phone system to get to a representative and 20 minutes on hold getting a new flight reservation. Got to the airport for the trip home and no ticket had been purchased, so had to make another call to Customer Service.

The second call took over an hour get the ticket purchased; by the time the purchase registered with the airline the flight had left without me. The third call was disconnected on their end before the call for a new flight reservation was completed; had to start all over. The forth call finally completed the reservation and ticket purchase for the return flight, but now I had to wait another day to get home.

None of the four Customer Service representatives spoke English well, the third one contacted was so bad most of the time I was guessing what she was saying.

I book a flight to singgapore connecting to davao booking number is [protected],couple months after i got an e mail that my booking has been cancelled by the airlines and next emeil says that im eligible for a refund and talk to a representative told me that it takes a 1and half moths for process and yet after 2 months nothing has been solved.been talikng and ringing them and yet they keep passing me to another person and put you on hold for more than an hour until you loose them.

I and my wife booked flights from Rome to Hyderabad with CheapOair. During booking time, the agent confirmed the carrying of two luggage bags in return. But airlines rejected extra baggage according to their policies and instead charged us 250$ for each baggage. After I contacted CheapOair, they did not even respond to my emails. I never wants to book with this horrible company.

Due to long duration of flights in departure and return, on 01/20/2022 I have cancelled on time booking #[protected] that I made through CheapOair that I have once again used to replace this booking by Air France booking #[protected].

On 01/21/2022 I receive a message from CheapOair confirming me that Turkish Airlines has informed them about the cancellation.

The same day I instructed CheapOair as my Air flight Agency to take care of refund related to the cancellation booking.

Since then and despite of my reminder message to CheapOair on 09/09/2022, I didn't receive any information from CheapOair about the refund until on 09/18/2022 when I contacted myself Turkish Airlines concerning pending refund just to learn that a CREDIT WAS HOLD for the cancelled booking.

I need immediate help to see CheapOair taking care of the pending refund.

Best Regards

Alphonse O Mpya

Booking# [protected]

I need to change my ticket to May/June 2023...But My ticket is valid for one year, which is March 2023 and also non refundable. I checked with gulf air they said it depends on the agent policy and nothing to do with airlines. Please help me in changing the dates to May/June or atleast half of my amount

Airlines said its only upto agent policy to do it for any necessary changes. atleast help me to get my amount half of them and How can i leave my amount as such.

We are booking through agent only to make life easier and they will do. This has become a painful job now, If i would have booked through airlines they would have given something back.

I am not coming back again to agent for my booking and this is my last time

Our Booking #[protected]. Purchased seats for our trip & received confirmation that our seats were approved by United. United did not have these seat assignments & my wife & I had to sit in different rows during our 9 hr flight from Barcelona to Wash DC on 9-19-22. I was required to sit in a middle seat which was not what I signed up for. Our seat assignments on Flight UA991 were 17D & 20E instead of the purchased seats of 24K & 24H. We paid $196 for the seat assignments. I want this amount refunded & some corresponding credit for the inconvenience.

We can be reached by email at [protected]@yahoo.com.

My trip was cancelled due to weather. I tried to rebook, however Cheapoair has not been accommodating. I paid them nearly $2600 for a trip and I have absolutely nothing to show for it. I would like a full refund immediately and or a full credit so that I can rebook it myself.

please contact me at [protected]

or by email at [protected]@gmail.com

booking IDL 774359

Bought flights to travel to Australia in September 2020 with my daughter.

Flights were cancelled due to Covid.

CheapOair offered a credit and advised Carolina to call when ready.

Australia opened international borders in February 2022.

Carolina called to rebook, but CheapOair said they are not able to rebook and advised her to call the airline.

I hereby request my ticket's refund. Ticket No. [protected] from August 20, 2022 (Annex 1), for the trip Kinshasa-Nairobi-New York-Toronto scheduled for September 3 to 4, 2022 and of which I only made the trip from Kinshasa-Nairobi.

In fact, the trip from Kinshasa to Nairobi by Kenya Airways flight N0 555 on September 3, 2022, had been normal. All documents having been duly checked in Kinshasa, as shown on my boarding pass (Annex 2). However, in Nairobi, the check-in agents refused to board me on flight No 788 from Nairobi to New York Kennedy. According to them, the United States requires passengers in transit on its soil to either have a vaccine that is for least 14 days or a negative COVID-19 test. They required me to retake a second COVID-19 test even though I still had a valid test done in the DRC, my country of origin (Appendix 3). After receiving the test result from Nairobi, I was informed that my flight had already taken off.

Without respecting passenger rights, Kenya Airways left me stranded alone without accommodation or basic passenger Care. The Kenya Airways agents instructed to stay within the Jomo Kenyatta airport for 63 long hours at my own expense; which was uncomfortable and unplanned until the next flight which was scheduled for Tuesday, September 6, 2022.

Since my academic classes were starting on Tuesday, Sept. 6, 22 at La Cite, Le College d’Arts appliquees et de Technologie, and I was in danger of losing my seat if I arrived after the exact date stipulated in the attached acceptance letter (Appendix 4). Therefore, I had to urgently purchase another ticket to Toronto, Canada, my final destination (Appendix 5).

In this regard, I am requesting for a partial reimbursement which I had also presented in person to the Kenya Airways Agency in Kinshasa on Monday, September 5, 2022. The latter referred me to its general management in Nairobi, which in turn recommended that I contact your CheapOair Agency, as I am doing now.

Therefore, considering that Kenya Airways had duly checked and approved all my travel documents, if they were any irregularities in the first place, the boarding in Kinshasa would have been denied considering that my COVID-19 test carried out in Kinshasa was negative and still valid. As such, Kenya Airways and its CheapOair agency must jointly and effectively reimburse me for the above-mentioned ticket from Nairobi-New York-Toronto as well as the inconvenience caused.

I was promised a refund of my flight tickets to Nicaragua in February 2019 after my flight was cancelled. I was told it will take about two months for the refund to go back to my credit card. It has been two years and counting and I have contacted Cheapoair about once a month since and all I get is we are working on it.

This is no longer unacceptable, I am sure they are trying to steal my money... and will leave no stones unturned to recover my money... let this be a lesson to them... that people work hard for their money and it should be returned. See response below from Ripoffair

Dear Valued Customer,

Thank you for contacting CheapOair's Billings Department.

This is in reference to your booking number [protected].

We would like to inform you that we have arranged a callback for you from our supervisor side to assist you in resolving your concern for refund status. Kindly allow some time you will get call back soon.

Should you need further assistance please contact us at [protected].

We appreciate your patience.

Regards,

Jack

CheapOair.com

I requested a change of seats in Avianca flight Res. No. [protected] (Sal-Mex-Sal). August 10th

CheapoAir charges $27.90 and we have no idea why as it directed me to Avianca and they charged $16.00 per seat, 4 times! I mean Avianca duplicated the amount published per the seats but also you charged extra.

I have chatted with your agents without any results, also sent email to an address they gave me.

URGENT ATTENTION!

I booked 3 tickets for July 07, 2022, and 3 tickets for Aug 12, 2022, by Turkish Airlines from the Cheapoair website, and to keep my seat numbers, I paid $324 more as the "paid seat".

The night before the flight I found out the seat numbers all got reset and disappeared; so I called Cheapoair and they informed me that the "Turkish Airline" has changed the flight and that's why all of the seat reservations is canceled. I asked them to refund my money and they just answered me that it's not their responsibility and I have to call the Turkish Airline.

So, I called Turkish Airlines and they informed me that Cheapoair is responsible for this refund; after I insisted more they just referred me to leave feedback on their website to get a response and maybe my refund!

Long story short, the Turkish Airline closed my request without any response and Cheapoair never accept the responsibility. My money never refunds to me and I don't know what should I do?

During the call to Cheapoair and also the Turkish airline, they responded to me with different comments and also some fake responses; they just transferred and shoot me from one representative to the other. Nobody cares, they just wanted to pass me to the other person!

For this reason, I have decided to file a claim against "Cheapoair" and "Turkish Airline" here and I ask you please help me to get my money back.

CheapAir is a fraud. They are stealing people's money. I will file a complaint to report about thier scams. They need to be investigated. I bought a ticket a month ago and decided to cancel the trip. Not only they charge me for cancelling the trip but they never refunded me the money as promised over the phone. Every time i tried to call to explain the situation, they hang up the phone on me. Please don't use this agency CheapAIr to book for anything. They are thieves.

TICKET;[protected]. CHEAPOAIR

Please compensate me for my phone bill from calling from canada To your NYC number. Whenever you change/cancel my tickeT, your email will say to call you. But your toll fee number will ask us to call the NYC number. And also, you agents never called me back. Now my phone bill is $333 cad please compensate me for this incovenience. Please see attached for proof of my call to your nyc office 

Thank you 

Mariana Roldan

Cheapoair uses corporate card to process payments, I booked a flight on 8/11/22 confirmed HL376X and had to cancel because i wanted to change the return date. Spirit airlines

record shows that they only charged $110.58 for this reservation, and it was refunded to the Mastercard ending in 4121 on August 11, 2022.

My reservation was booked through Cheapoair with card ending 3584. I was told by Spirit airlines and United airlines a refund was credited to a credit card that I don't own 4121..I was told to reach out to cheapoair as they are the ones responsible for refunding my funds

I purchased a ticket from Harare to Dallas tx for my mom. My mom went through a divorce and when purchasing I used her maiden name instead of her married name. I later found out the us visa is in her passport with married name. I called cheap air and it’s been a week they told me to go to the airline. I reached out to the airline and they advised cheapoair would have to make the change. I am at risk of losing $1851 I paid for the ticket. I am not trying to transfer the ticket to someone else. I am just trying to change my mother’s last name on the ticket so she can travel on September 4th. The staff just keep reading a script ticket cannot be transferred or changed. I have been told a supervisor has reached out to the airline and have not heard back. I was even prepared to pay a penalty to change the name.

i bought 3 tickets for Philippine Airlines last January 2020 before pandemic for June 2020 to Manila Philippines. Unfortunately, pandemic came. I called cheapoair.com asking them the status of our booking. Customer service said "no problem just call us when you are ready and we will rebook it." I cancelled our hotels and there was no problem... Months passed by I called again late 2020... same answer ...whenever you are ready we will rebook it"... I called twice in 2021... same answer ... but, when I called January 2022 if I am not mistaken, the answer of cheapoair was ... "call

Philippine Airlines and ask them the status of your flight... so I called PAL ... they referred me back to cheapoair cause they said thats where I bought my tickets and have all my information... calling back and forth which gave me stress... stress is big NO to my health cause I am a stroke patient right side paralysis... then I called in July 2022 a customer rep answered and he said his name is Vincenzo ... he made a 3 way call to Philippine Airlines... to verify that PAL had no record of the tickets we bought... cheapoair told me as of this time the 3 tickets are forfeited and cannot be rebooked.

i booked a flight through cheapoair 3 monthes ago.i got a mail from them regarding flight schedule change that comes with change in date ,time and a lot of layover.i couldnt accept that.i requested for another flight.but they didnt help mme.they said i have to go for refund.i dont need arefund.what i need is another similar booking with less layover.i tried to talk to them for the last 7 days.agents are not trained well to help the customers.if the flight is changing shedule its not my fault.then why should i suffer.its so inconvenient .i need a better option.i paid for travel protection still no use.i wasted my money

I have been trying to get my refund for over two years now. I provided all of the emails and have spoken to several supervisors and representatives at cheapoair.

Tickets purchased-January 27, 2020

$770.50 USD plus a cancel fee from cheapoair of USD$70 that should also be refunded because I did not cancel this trip as you will see from the information board that was posted on their website at that time. See below.

Travel dates May 26, 2020-June 2, 2020

Flight #527 SXM - ORY

Air Caraibes #M2PLDR

CheapoAir #[protected]

Fri, Mar 19, 2021, 12:27 PM

to Supervisordesk

Dear,

Per your request.

This was also on AirCaribes website during that time.

Information on our flight schedule*

Air Caraïbes offers regular transatlantic flights between Paris Orly 4 and its "core network" destinations: Pointe-à-Pitre, Fort-de-France and Cayenne.

As of 17/10/2020, our company will offer 2 flights per week between Paris Orly 4 and Punta Cana (Dominican Republic):

- 1 direct return flight on Saturdays.

- 1 flight on Monday, with a stopover in Port-au-Prince on the outward journey and direct on the return.

As of 26/10/2020, 1 flight per week will be operated on Monday between Paris Orly 4 and Port-au-Prince (Haiti), direct outbound and with a stopover in Punta Cana on the return trip.

The resumption of our services between Paris Orly 4 Havana and Santiago de Cuba (Cuba) is postponed to February 10, 2021 on the occasion of the beginning of the winter school vacations in Zone C in France.

In view of the current constraints and restrictions still imposed on travel to and from our other transatlantic destinations :

- For Saint Martin Princess Juliana (partly Dutch), the resumption of this service will not take place before mid-December.

- Transatlantic flights between Paris Orly 4 and Santo Domingo have been postponed to mid-February.

On the regional network, Air Caraïbes also operates its inter-island flights (Pointe-à-Pitre Fort-de-France and Pointe-à-Pitre Saint-Martin Grand Case). These routes are operated by a recent fleet of ATR 72-600s.

*All these provisions will be applied in compliance with the decisions taken by the government authorities to comply strictly with the sanitary measures established on the national territory and in the overseas departments.