Chase Bank / JPMorgan Chase Bank / customer service

I called in to chase on 8/20 about an over charge while I was still with the merchant that over charged me. I spoke with about 3 different agents explaining I was over charged and needed my money back as I needed to get back home I was in another state. Chase tells me to call the merchant I explain I am standing right in front of them and if chase needed to speak with them for a further explanation they could . This call went to customer claims and they placed a memo on my account which was removed at 12am on 8/21. I called back on 8/21 letting chase know once again I need my money. I spoke with Allen from customer claims and explained myself for the 10th time. Allen told me that I need to go back to Virginia and do what I have to do there is nothing chase can do. This was the most unprofessional response I have ever received in my life and will not be banking with chase anymore. I will take my business else where.

Aug 21, 2018

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