The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

CenturyLink / 25 mbps internet service/customer service

1 3646 Wetherill Ct.Avon, OH, United States
Contact information:

Get off of centurylink services if you can!!! I have spent the last week dealing with centurylink trying to get our internet service working. We were having strange error messages and other weird things happening on our dsl modem so stephen looked into what might be going on and found out that if we changed our plan (We have had the same one for 8 years) we could get a plan with 25 mb upload (Up from the 10 we had) and a land line for $30 cheaper than we were paying. All well and good. Set up a service call for thursday the 14th. I waited all day for a tech to show. On friday the tech finally showed and took 8 hours to get our connection running as the line was never provisioned. Worked for part of the weekend and we woke to no internet on monday reported it. They did all sorts of things. Sorta got it working. Tues. Am came downstairs, no internet. Gee they guessed they had to send a tech out wed. So someone (Of course me) had to be there 8-4. At 1pm was told when I called finding out when the tech was coming that he wasn't scheduled till the 21rst. Blew my stack to say the least. Convinced them to send someone today — he showed at 4:10pm - stayed for 20 min, adjusted 2 settings and guaranteed that we were up and permanently running. Not 10 min after he left guess what — that's right the internet went down. Am currently working on our rv network broadband network so I can have internet. Called centurylink - they told me that it was down because we had a tech scheduled for the 21rst and our internet was down indefinitely. I very calmly slammed the phone down as hard as I could and called time warner cable. While I will never have twc as my tv provider (Another long rant) I found out that not only could I get my land line (Need a land line for my pacemaker) but I could get twice as fast download speed 50 mbps for $14 less than centurylink's fees. Oh and the best part - I get to keep my old phone number. Why would I pay more for less and more aggravation?? I hope that some of you who have similar situations will consider this action and send centurylink a message that they have become a ma bell and it is time to give birth to some baby bells.

Jan 20, 2016

Post your comment