I signed up with Century Link bundle package in August of 2011. Was promised a $150.00 gift card. After waiting a month, I called was told I wold have to wait 2 billing cycles. I did in November I called again was told I was supposed to have gone on line to register and request the card, I did. After doing so the form stated I wold receive this card by December 1, 2011. Today is Dec. 19th nothing yet. I just had a lovely on line chat with an agent who claims I was never offered this card and that there is no record of me every requesting it. Are they serious how do they just blatantly lie like this.
After doing some research on line, I’m just another of thousands this has happened to. Guess I’m switching to someone, anyone else.!! I am currently a CenturyLink customer, for 5 years. When I moved I was being billed at my old address and new address, someone forgot to change it in there computer? I was not aware of this till I got my first bill at my new address. I was scheduled for tv service, which just this year was available in my area, I waited 4 hours, no show. I call CenturyLink only to be told no order excisted. Funny how there are no week-end office hours, for me to call and ask where is the tech.
And I am being over charged, more than once, sounds like crooked employees. Wonder if they do back ground checks?
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
I understand how frustrating this situation is for you and would like to help. Please send an email to firstname.lastname@example.org with the account number and a good contact number to reach you.