[Resolved] Cell C / contract cancelled and paid in full yet still active

Contact information:

I have been fighting with Cell C regarding a contract on my name since May when I paid the account in full and asked that they cancel the contract.
I was informed by the customer service that the payment would still go through on their side until the contract is cancelled which I was not happy with but since it didn't come off my bank account and was only on a statement from then I allowed it.
I cant even remember how many consultants I have spoken to regarding this contract.
Last month I had to have a transaction reversed on my account as Cell C again started taking money from my account and I made it clear again that I cancelled this contract... great, this morning I get a call to say my account is in arrears and after correcting the amazingly helpful [censor] that phoned me, she put the phone down in my ear... AWESOME SERVICE CELL C !!! not only do you take money from an account without my approval, you cant follow simple instructions on cancelling a contract but your team is so helpful that they are allowed to cut someone off while trying to correct them.

last month I received three reference numbers and I had my bank reverse the payment.
REF: [protected]
REF: [protected]
REF: [protected]

Payment made in full on 26 May 2017 8:13:53 Total: R1963.00 Trace ID: VODSW8GRY8JD contract number that should have been cancelled: [protected]

Cell C

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Nov 29, 2017

    Dear Ms Henderson

    We sincerely apologize for the unpleasant experience.

    Our team will be calling you shortly to assist.


Nov 27, 2017

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