SUBMIT A COMPLAINT

[Resolved] Cell C / cell c line deactivated

Phoenix, ZA
Contact information:

Good day, I am writing this with the much disappointment and regret, I am being with cell c for 9 years, and this is the first time I have had this problem, I have a contact with cell c, and I have being behind payment for a few month's, due to financial issues, however my cell c line was permanently deactivated recently, when I called cell c regarding this, the consultant from the legal department, told me if I pay of my full balance and settle my account, my line will be reactivated, I managed to someone get the money through a loan and pay it of, only to call cell c back and finding out once my line is permanently deactivated, I cannot use it ever again, and that the consultant that had told me it will reactivated, only did so I made the payment, this is terrible, and really sad that people get ripped of with lies from cell c, if my line is not going to be active again, I am going to take this up and sue cell c, I have all the calls recorded, each consultant I have spoken to, the times and airtime I also wasted on consultants that just speak lies, please contact me on [protected]@gmail.com as soon as possible, and let me know what's happening, as I am about to take this matter further up, disgusting service and lies from cell c, I need my number to be activated as I have had it for 9 years, I am sure that there is something that can be done, if nothing can be done, then please be prepared for legal action, being in the papers, and letting people know what a horrible network cell c, really is, thanks

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Nov 21, 2017

    Dear Ms Govender

    We would like to make telephonic contact with you to resolve the matter.

    Please email your contact details to [protected]@cellc.co.za.

    Regards
    ^MM

Me
Nov 17, 2017

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