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Celcom Broadband / bills, speed and customer service rep.

1 Malaysia Review updated:

yea this is unbelievable. i subscribed to celcom broadband too.what my problems is the speed and the bills i subscribed to RM98 per month at 3.6 kbps .so the dealer said the first three months they will give me discounts RM30 meaning i only have to pay 68 for the first three months, they told lies this never happens i have to pay which was more than 98 per month, my bills was Rm 106 for first three months and then the speed the dealer told me this is the fastest it was fast at first but actually it didn't reach 3.6 like they promised but then after two weeks it was getting slower everything is so slow so then came bills for the 4th month, they texted me in celcom broadband it was rm179.55, unbelievable!!!so i made a call to celcom broadband customer service this guy was talking so fast how on earth can he be a customer service rep if he is talking that fast...i asked him why is my bill so sky high so he asked for this n that real name, mums name ic number he asked for the same questions GOD knows if he is really working, so i said how much is my bill so he said its RM142.00, so i was confused which one is real so i asked again why is it so expensive i didn't signed up for more than 98 per month, he told me i downloaded some message content that they sent n when i asked wht is this message content he said he couldn't tell me because he dont know how to find the original message number .so i said i never downloaded anything that sent to me by celcom he disagree n said yes i did, stupid thing...i was really mad so i told him i dont want celcom to send me any message or send any message that contain download link, i never download anything.so then he treated me so harsh n hung up.SO WHY IS IT CELCOM BOTHER RECORDING ALL THE CALLS MADE BY CUSTOMERS BUT DO THEY REALLY TAKE ACTIONS TO KEEP CUSTOMERS HAPPY AND I AM SAYING CELCOM IS A LIAR!!!

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Comments

  • Sh
      7th of Nov, 2010
    0 Votes

    Salam, im Mej shuhaimi @ Mohd Nasir bin Mat Daud No KP: T3003425. For your info saya adalah pengguna broadband celcom postpaid plan RM 68 per Month. On Mei 2010 if im not mistake im register 2 x broadband, One for me and One for my Wife but all on my Name. My wife already pay the bill on 6th Nov 10 but until she cant use the services. She already 3 time call the Celcom Center but they said i must call personelly. Im Facing problem because im now still at Khourtoum Sudan. Pls help me because im need to talk to my wife through internet. Pls let me know the result and i hope this problem can solves today. Thank u

  • Ed
      10th of Nov, 2011
    0 Votes

    i, m celcom broadband user, currently your broadband speed and coverage was terrible if want open any video in you tube need to wait more than 15minutes to loading or buffering.I, m staying in nilai(tmn cempaka phase 2), Hope the particular person will take any action to solve my problem otherwise i will take my own decision to terminate the broadband services.tq

  • Mo
      22nd of Nov, 2012
    0 Votes

    Assalamualaikum? Saya Mohamed Bin Abu Bakar No. K/p: 630316-01-5863. No. akaun broadband 120104633 ( 013-7923125 ) minta pihak Celcom terminate broadband saya seperti yang dinyatakan dengan serta merta. Ini bermakna saya tidak akan bayar bulanan RM50.00 mulai hari ini 21 November 2012. Saya akan hubungi pihak tuan sekiranya mahu menyambung kembali perkhidmatan broadband. Sekian, terima kasih perkhidmatan yang telah diberikan.

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