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Carrefour / milk powder

1 Saudi Arabia

Dear carrefour team,

Good day..!

My name is sabeer hassan, I am a regular customer of carrefour jeddah.

Yesterday (12/02/2018) I visited jeddah branch for purchasing some goods as I noticed some good offers available for this week. But it was very bad experience for me when I try to purchase al marai milk power (2.5 kg, price was 44.95), I found offer for this product from the booklet but I cannot found the same product any where so I asked assistance from the crews and customer service executives but I got a very bad response from them especially bangladesh nationals. Their face expression also not at all recommendable. I felt so shame and I will try not to visit carrefour anymore. The factor is you are welcoming people by publishing offers and treating as very bad manner. Example, if you dont have stock of the product you can inform customer in a well manner.

I appreciate if you can provide a training for these people for "how to manage and behave with customer.

Regards,
Sabeer hassan.

Sh
Feb 12, 2019

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