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Carnival Cruise Lines / extremly poor service

1 United States Review updated:

My husband and I recently cruised on the Carnival Freedom, a brand new ship which departed from Rome, Italy. This was our dream vacation, a 12-day Mediterranean cruise visiting Italy, Croatia, Sicily, France and Spain. But our dream trip quickly became our worst nightmare. It all began when we missed a connection stateside due to weather delays. We were put on another flight and our bags were lost in transit. When we arrived in Rome, we immediately made a claim with our airline and we did the same thing on-board the Freedom. We were assured that our bags would likely catch up with us in the first or second port. They didn't. In fact, my husband didn't receive his luggage for 10 days!! I never received mine. Upon arrival at the Rome airport on our way home, I was finally able to locate my luggage which according to the airline sticker had been sitting at that airport for 11 days!!!

On the Carnival Freedom, we were repeatedly told by the pursers Carnival had agents in the airport checking for bags daily. If that was the case, why were they unable to find ours? Maybe because they weren't actually looking?? My bag had a carnival tag on it with the ships name and my name which was visible from the top of the bag. In addition, there was another tag with my name and address visible from the outside, and a copy of my passport was placed inside the bag. The bag was being held by the Spanish airline, Iberia, who we were originally scheduled to come to Rome on. However, when we missed our connection, we were put on Air France instead. We repeatedly asked Air France agents as well as the carnival pursers to tell their people in Rome to search with Iberia. Apparently, they didn't.

In addition to the baggage trouble, Carnival refused to do anything to make our plight a little more bearable. Specifically, we asked if they would wash our clothes for us since we only had 2 changes of clean clothes, which got a little stinky after a few days. They refused. In addition, while in Venice, we were told our bags had been forwarded there, but the customs agents were refusing to release the bags to Carnival. So we asked if they would pay for a transfer for us to go and get our bags. They said no. We went with two other couples who were also missing luggage and we paid 70 Euros for this trip. We took taxi's. We didn't find our bags there, but the other couples did. Carnival refused to reimburse us.

Upon our return to the States, I wrote two letters, one to Air France and one to Carnival detailing the specifics of our trip and asking for compensation. From Carnival, we requested to be refunded for half of what we had paid for the trip. We just received a letter back stating that they are not responsible and cannot offer any compensation. Typical. Needless to say, we will NEVER cruise with Carnival again!! Not only that, we will make it our life's mission to make as many posts we can and tell as many people as we can how awful our experience was in hopes that they will never cruise Carnival either. We were grossly disappointed with everything about this cruise. Besides the baggage, everything was over-priced, the service was mediocre and the people were often rude. I hope that everyone considering a Carnival cruise will seriously consider going with a different cruise line. We went with Carnival because it was the cheapest. We now know why.

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Comments

  • Do
      4th of Jun, 2008
    0 Votes

    SAIL & SIGN card and CASINO .. BIG RIP OFF...
    Stupid Me.. I used the sail and sign card to DEBIT a slot machine.. The money WAS NOT CREDITED TO THE MACHINE... However .. MY CARD was Charged.. This happened on the SAME MACHINE at LEAST 3 times @ $100 each.. CASINO management was NO help .. Carnival Paradise, sail date 5/19/08 - 4 day to Mexico .. I wasted HOURS of MY time explaining what happened.. They informed me they could not go back 24-48 hours to CHECK ...TOTAL BS!!!.. If there was an UNDERCHARGE.. they would have gone back to the minute I stepped foot on the ship...
    BIG BIG RIP OFF.. "Management" NO HELP what so ever!!!.. $300 STOLEN FROM ME at sea.. via Carnival Cruise Line -- Paradise.. yeah right...

  • Li
      3rd of Sep, 2008
    0 Votes

    Carnival Victory stinks. The photos they show are not that of the boat I was on. A five day cruise with a huge pool and spiral slide, huge dining room, many stores, and so much more turned out to be false. The check in time was horrible, the buffet stunk, the pool was over packed (2 small pools) the hot tub was stuffed, the spiral slide opened up a day before coming back home and this is when they had entertainment on the boat. Throughout the days on the boat there was nothing. They had a huge screen outside, which they would put concerts on the big screen at 7am, now who's going out there at this time. From 9am throughout the day before dinner there was nothing on the screen except for the same advertisement of the ship. The dinners stunk and there was no ice scultpure, the midnight open buffet was chicken fingers, french fries, salad, cakes and this is it. I know a buffet when I see one and this was on the Royal Caribbean Crusie which I will only take from now on. What a huge dissapointment this was. One small shop, one small jewerly shop and this was it. We felt trapped on the boat, nothing good to eat, nothing to do. I would rate it a zero and a zero for who stands behind this as well. Not well planned on entertainment, no help from crew, only some.

  • Bi
      1st of Sep, 2009
    0 Votes

    Sounds like your beef should be with the airline, not carnival, the airline lost your luggage, and failed on their obligation to get it to you, carnival had nothing to do with how the airline performed in this situation, although anyone in their right mind knows that carnival is the McDonald's of the cruise line industry...

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