Camping World

Me and my wife recently stopped by Camping World in St Augustine FL to look at Class A motorhomes. We just came from the beach and were dressed in shorts and sandals. We were approached by a salesman that asked us if we needed help. When we told him we were just looking and not purchasing that day, he drove us in a golf cart to the farthest part away from the Class A motorhomes and said "Go ahead and look, everything is un locked" and retreated back to the air-conditioned showroom. We were shocked. After looking for a bit we did see a coach that impressed us and asked for some information. The salesman (a different one) sat us down in his office and explained the unit we had inquired about. During the sit down, I asked the salesman if I could use his phone to check in at work. I am an on call nurse and my I had left my cell in the car. I made my call from his office and before we left, this salesman asked for our contact info several times. We refused and shook hands and left the dealership. During the next several days, this salesman called my work at least 5 times a day trying to contact me. He had recalled my work number from his office phone and attempting to solicit me against my wishes. He did not stop calling and leaving messages for 3 weeks. Then another sales manager started calling me at work. It was simply "harassment". I will never purchase anything from Campming World and will continue to tell everyone I know to watch out for these underhanded tactics used there to sell RV's .

I was in a Camping World store the other day to get a part for my water heater. While I was waiting in line
to see someone in the parts department, when the couple in front of me started yelling yelling at the
guy behind the counter. The yelling was all over the fact that they had an appointment at 9:00 am for an
oil change and that they had not started the work yet. I looked down at my watch and it had only been about
20 min. since they had checked in. The adviser behind the counter told them he was sorry, but they were
very busy and were trying their best to help them in a quick manner. The couple would not listen to the guy
and instead seemed to get more upset. All I could think about was, if you are so busy in your life that you can wait
20 min for a shop to start working on your RV than you have way too much stuff you should be doing other
that getting you oil changed! I mean come on when was the last time you went to the doctors office for an
appointment and was rushed right in the door?!?!?!?

purchased a used pop up. Asked directly about the roof and it it leaks. They said that if it did they would have whole saled it away. It leaks like a seive. Also, I asked about transferring my tag from my old pop-up and they told me that you cant do it. We inquired at the DMV to find out that they lied. When confronted, they continued to deny it - saying that hey its only 50 bucks, but then finally came around to admit the truth. Very difficult and deceitful dealership. Your worst used vehicle dealership nightmare. Be warned.

Once again Camping World has proven themselves to be totally incompetent and that their could care less about their customers.
We made an appointment weeks in advance for some warranty work on our RV. We returned three days later to get somethings we had forgotten, and it was still parked where we left it. The girl at the the service counter tried to blame it on the manufacturer not giving them authorization for the repairs. Then the service manager basically stated they did not want to fix it because we did not buy it there.
We had worse problems with the Houston location. I took weeks to get minor things done. When we picked up the unit, it was immediately apparent the work was not done correctly. The service manager stated they had fired the mechanic that worked on our RV for bad work quality. The idiots in management did not even think to check out the work he had done on our unit.
The RV industry is having hard times and you would think they would try to please their customers.

Auburn Poulsbo RV is famous for giving people the run around, giving poor service and ripping people off! I found this out only after I went in and rescued my 5th wheel from them. I can only hope that you find this out before you fall victim to their shady tactics. The service is poor and the salesmen I dealt with, Stan and Bruce are out and out liars. Don't have anything repaired there. They fix things so you have to bring it back again. They supposedly did a multi-point inspection. They supposedly repaired the hot water tank. If they did anything, it was done incorrectly. They were supposed fix the hot water tank. When I got it home, it didn't work. I called around and took it to Camping World in Tacoma. That was also a huge mistake. They replaced the entire tank and installed the "one way" valve wrong. They also hooked my RV up to city water with out the pressure reducer and blew several lines. Now when I hook city water with the reducer to the RV, water pours out the fresh water tank inlet. This has been absolute madness. No one will accept responsibility for their actions.

Camping world - albuquerque, nm may 02, 2007
Aaron aragon - general manager

At 8am on april 23, 2007, I arrived here for my appointment to install 2 window awnings on my 2006 national seabreeze lx. Knowing that these awnings would have to be pre-ordered, I called at the beginning of the month and spoke to the service department at length to order the correct sizes and colors that would match the existing patio awning. We are full time rvers and would only be in albuquerque for one week and I schedule the appt. For the first working day we were there.

On arrival, my appt. Could not be found in their computer and I told them when I had called and who I had spoken to. My husband had called again on april 9 and added the installation of an air filter but they had no record of that either. We were told that it was lucky they had a cancellation that morning and should be able to get the jobs done by early afternoon. I was assured that our awnings were there and we left the mh and went off in our car to pick up friends staying north of the city.

We received a call a half hour later from the service department stating that there were no awnings there, as we had not prepaid for them. I was extremely upset and asked why a payment was never requested when I ordered them over the phone, and was even given an appt. And was assured they would be there on time. I asked to speak to the manager and was told he was busy but would call me back as soon as possible.in the meantime we turned around and drove 15 miles back to the store.

While speaking to the manager, I was informed that prepayment for special orders is their policy. That was fine with me but they apparently forgot to ask for it when I placed my order. I would have been more than willing to give them a credit card over the phone if they had asked for it. Now I asked how they could resolve this as it wasn't my job to know their policy. I asked for overnight shipping at their expense and the manager said it was impossible because no carrier could handle the 12 foot pole length of the one awning. Since we had reservations the following week further east, he said the only thing he could do is order the awnings then and have us drive to another location for installation and he would comp the installation charge of $80.00. I also stated that I wanted them to pay for the shipping charges for my inconvenience of having to go out of my way to another store location. He agreed and then went to the service department to write up the new charges.

The new bill reflected a savings of only $100.00 over the original bill of approximately $800.00. Upon closer inspection, we did not have the same figures I was quoted on the phone. My original quote for the awnings was $998.76 minus $199.00 for discounts and president's club savings. He stated those figures were wrong and how did he know where I got those numbers from and also that I probably heard wrong over the phone. I told him why do you think I wrote everything down that day including who I spoke to etc. He said the original bill would have been approximately $1000.00 and he was comping $300.00 for shipping and installation. I had been quoted $72.00 for shipping 2 awnings and $80.00 for installation less the president's club discount. He handed me a reworked bill and told me that was it, take it or leave it and you and I are finished.

To sum it all up, I expected to pay $800.00 for this job. I did everything necessary for this appt. And camping world dropped the ball and offered me $100.00 for my inconvenience, 3 unpleasant hours at their store that morning, and a lesson that the customer is not always right and as a result I will no longer be a customer.

Sincerely,
Patricia weber