Burger King
reviews and complaints

12/1/2017
Your service at the drive thru is horrible 30 minutes I waited to get a small order. Is this not a fast food restaurant? I find this to be unacceptable and will not be returning to any Burger King in the near future.Fast food my [censor]!The manager said they were really busy and did not have enough staff on hand on a Friday evening at 4:30 really! Unacceptable

Soooo I get there and first of all the employee ( her name is Berenice) was sitting in the lobby with on her phone. I wanted to use my coupons and she gave us a terrible attitude, she seemed extremely annoyed with our questions. Completely changing my mood. Maybe she was having a bad day but that still is no way to treat a customer. And then to finish she throws me bag of food. Berenice isn't a good employee. The store manager is Joaquin. 9120 gosling road.

I like very much your burgers but toning I went to my local burger king and the services was bad I ask for soda with no ice and I still get the ice on them but worse part it wasn't that.
My burger isn't cook .
I do understand that when the place get busy they has to rush the order but is not good given not cook food to the costumers.
Thanks
I will apreccite your attention to this please

This is not about the service I had at our new Burger King, although it was quite dirty.

I am complaining about the parking lot! And lack of room! WHO designed this parking lot! I URGE YOU to visit this location and see for yourself! Don't dare park and eat inside! Or be prepared to sit there for a long time!

Vehicles going thru the drive thru have a tiny sliver of space to drive by parked cars! And when those parked cars go to leave? They can't get out! Trapped by the line of drive thru cars! We sat there for at LEAST ten minutes, until a nice person backed up enough to have us back out, into the line of cars, and THEN ANOTHER ten minutes, just to get thru the line, and finally out into enough space to go around the drive thru, to get OUT of the parking lot! It's INSANE! Whoever designed this space is stupid! There CLEARLY isn't enough room!
I'm aware that the restaurant is new, and soon the newness will wear off and not as many people will go there, (especially if it stays that dirty.) but sheesh! What a headache! "I" for one am NOT going back there! It's not worth the hassle!

On Monday, November 27th, my wife and I were returning to Titusville, PA after dropping our daughter off at college. We were hungry and decided to get off of Interstate 80 at the Mercer, PA exit and get a meal at the Burger King there at 2:36 PM. My wife ordered a Double Whopper Meal and I ordered a Double Sourdough King. In short, the meals ended up in the garbage can. The fries tasted like fish and the burgers were cold. The sauce on the sourdough consisted of a 50 cent piece glob in the middle of the burger. We eat at the Titusville, PA Burger King now and then and have never gotten a bad meal there. The merchant ID is: [protected]. T=00L I=4 C=80722. I don't know if those are pertinent or not. We were very disappointed and drove home hungry. The service was fine but the food was deplorable.

Just picked up my burger from a Burger King here in Cincinnati on Galbraith Road.. Came home and took a shower.. Ready to eat.. open my bag to literally find a burnt burger.. I kept smelling something burned while eating my fries but never figured it was my burger.. This is HORRIBLE... First the drive thru was closed so I had to send my daughter in.. Then the fries were forgotten from my bag.. Had to wait for them to make them and put them in the bag.. My food was very disappointing..

Have loved whoppers for many years and continue getting them, however I went to my local Burger king tonight in York, Pa, only to be informed they could not serve burgers as their broiler was broken.As you are known as the BURGER king, I was sorely disappointed, 11/30/17 and exited facility, angry at the fact that a store that boast what they are famous for would not have it available. Denise Slick 820 locust st Mt wolf Pa 17347, [protected]@yahoo.com

I just left your 2901 Clearacre Lane, Reno, NV 89512 location. at around 2:15pm pacific time.
I did not tell the drive thru person I was using a coupon, my mistake. When I got to the window I gave the manager the coupon and my credit card and she just charged my card without the coupon promotion. I told the younger blonde employee who was asking me to pull forward (since my order was taking long) that the coupon wasn't reflecting on my receipt. The young girl called over the manager and the manager started yelling at the girl for not ringing up the order correctly over the drive thru, which was my fault and I was trying to apologize. Then the young girl comes to the window and starts yelling/scolding me that I need to tell them before next time because this is causing an inconvenience to refund or void the transaction. The manager cannot seem to work the computer to give me a refund and is listening to the employee yell at me-does noting, then says I'm acting wrong and something else, but I was unable to hear them because the drive thru window closed. I finally told the young girl to go away and she slams the drive thru window at me.

Yesterday, November 29, 2017, my friend and I went into a Burger King on Reisterstown Road in Owings Mills, Maryland. While we were there the cashier was very inappropriate towards us. When we first walked in, I had walked up to the counter and he says "Well hello there beautiful." I responded hello and placed my order. He then says to me "Yes you can have that and you can have me on the side as well." I had become uncomfortable so I did a nervous laugh and said Uh no thank you. He then replies "Is that all for today, baby?" I said yes and instead of him putting my order through so I could pay, he kept the screen blank so I couldn't pay and had to stay there talking to him. He continuously kept calling me baby after everything he said and kept asking me questions and saying things that made me even more uncomfortable. He finally put my total up on the screen so I could pay. When I started walking away he called me baby again and I ignored him. When my friend went to order her food, he told her that she could take him home with her and tried touching her. Let's just say we plan on never going back to that BK ever again.

Was placing my order and got two meals . Asked for no onions, no pickles and cut in half AS ALWAYS. The rude order taker tells my boyfriend we are asking for too much . Beyond rude and unprofessional . While taking the order she was already getting smart, over talking and rushing us to get done. I asked for a copy of my receipt and the bottom is ripped off .

Store # 7301
Date: 11/06/2017
Complaint: Sandwich was inedible because the bread was chewy and hard, chicken was way (way) overcooked and dark brown. Men's restroom was the worst I have ever seen at a business; grout looked like it was composed of urine, pee all over the floor, very stinky.

Will never return again to BK; lousy food, unclean restrooms.

Overpriced for poor quality food. Used to be the best chicken sandwich anywhere, now it's the worst.

I already sent a complaint to you about finding a hair in my Burger. I replied to your email and it said email is already used. Yeah it's mine. I have given you all the info I needed to. All I want is reimbursed or another sandwich. If I even want to eat there anymore. This is crazy. I've never been through so much run around in my life. If you can't help me with this I'm sure there is someone higher up than you that can help me. Thank you...

This morning I stopped to grab lunch before heading to work from burger king, which is located at 2319 North Federal Hwy Hollywood FL 33020; when I entered the facility the woman aggressively stated 'can I help you', I replied 'good morning' she gave me a very nasty look. After I placed my order I stated that i would like fresh fries and a medium drink (she only gave me the option of a medium or large drink) when she placed the drink on the counter I noticed it was too big so requested a smaller drink; she then handed me a smaller empty cup, I then stated could she just remake my drink. The woman rudely walked away ignoring me and answered her cellphone. She had the person on speaker phone yelling into the phone stating that she's at work; when she returned I politely asked her what was the issue with replacing my drink, she replied and said 'I'm not finna argue with you', she was upset because she had to throw away the medium drink and replace it with a small.
I work in the customer service field and I understand the pressure of the daily job. Unfortunately, her customer service skills represented your company in a poor manner. I hope this issue will be addressed as soon as possible!

November 30th, 2017 at 10:15 am in Absecon, NJ.

I ordered a 5 piece French toast and a value hash brown and the Order taker Dupreesha was very unprofessional! She was being very rude and had a blunt attitude when asking my order. Being a previous employee at this same store years ago I know how to execute real customer service and I am highly upset with who you guys are hiring to handle customers! The front line of your establishment is a first impression for all customers and having an employee slam the window closed after I said thank you for receiving my food is totally unacceptable! She never greeted me and when she completed taking my order she said "go head" and she never showed any courtesy! I hope disciplinary action is applied.

I stopped to Burger King on Park & Magnolia (store #5641) prior to dropping my boyfriend off to work at approximately 8:24 a.m. I ordered a #1 combo and a #4 combo. When I went to open the sandwiches the meat on the sausage crossaint was old & dry and on the bacon crossaint, which I assumed was incorrect due to how flat it was, did look nasty when I opened it. The hash browns also tasted like they were dropped again after sitting out too long. Being that my boyfriend was already late to work, he just ate my sandwich (the sausage crossaint) & I decided to take his back for a swap. I proceeded back through the drive thru to return 1 sandwich after I explained what was wrong & was told that the sandwich was indeed correct (error on my part) with a half attitude and management smiling. They made me both sandwiches and gave me some hash browns after I asked for them back and I left. When I opened my sandwiches once I got home they still contained old meat & my bacon sandwich once again looked nasty. I would filed a service complaint but they took my receipt.

On 11/30/17 I was in your store around 7:30 pm at Burger king on 8913 W Colonial Dr, in Ocoee, FL 34761. The employee/manager who took my order was extremely rude. I order a family bundle meal and had a coupon for the meal. Manager complain that I did give him the coupon at the beginning of my order and was saiding that I was making him do extra work. Also, he mess up on my order and all the burgers I received were smash and squash. When I complain about the burgers, he said tough luck. Very unhappy with my service. I will never return to this particular burger king.

The costumer service was absolutely horrible. I wasn't given my receipt so I don't know the store number or name of the manager but he was a complete [censor]! He made me feel so uncomfortable and ruined my appetite to even eat. I waited several minutes in the drive thru for my order to be taken and there were no cars in the drive thru. Then after I placed my order I found a coupon as I pulled to the window and gave it to him and he questioned me asking "why didn't you say that when you placed your order, your making it difficult on me". I stayed quiet because I was too uncomfortable to argue back then when I asked for ranch he questioned me again saying why didn't I ask for it earlier. He then huffs and puffs puts my ranch in the bag, shoves my food, then shuts the drive thru window. Like I said i wasn't able to get his name but I could tell he was some sort of manager and he was a bald African American.

I have been a regular daily customer at burger king stoe 17545 in Colorado springs for a few months now. I use to go to eat and use the wifi and talk with friends and meet my fiancé. I had started to notice the gm amanda always looked at me with such hatred and it became so bad i would ask other employees and they confirmed it was true. I have said nothing rude always spoke and gave her compliments to try and change her drmenor untill the other employes informed she was always like that but was worse with me and had started to tell them i was prostituting. When they told me this i was outraged but still never said nothing i just made my fiancé come in and make it known i was engaged and in deed not a prostitute. Everything seemed ok as to rumors but the death looks still continued. The day after thanksgiving amanda was transfered to the platte store but passed this rumor on to the new gm. I went in like any other day ordered my whopper ate then went to restroom when i came out i noticed my fiancé had pulled up. I grabed my things went out side and left my car in the lot while we went to a movie. Came back and was arrested because the gm called police and said i was trespassing and prostituting. Then during the 5 days in jail they tried to have my car towed twice and my fiancé had went in and told them they were wrong about me and i lost my cna license behind these rumors because amanda did not like me. I will be sueing!

At around 9:45 pm on November 29th I decided to go to get the Burger King drive through in Coon Rapids minnesota, I lt took me 20 minutes to get through the drive through and there was only 4 cars in front of me. When I finally received my food, the chicken nuggets were cold and I could not eat them. But I could not get any new ones because I was already at home. I am extremely disappointed.

I was very tired to drive home thru the traffic around 7pm on 11/29/17 and decided to stop and get some food from Burgers King. I don't eat fast food often and I was not familiar with the menu.
Firs I had a brief talk with a girl over the drive thru microphone; I asked her for a burger and she suggested a cheeseburger. I wanted to know what other options I have and asked the girl if she has anything similar like big Mac in Mac Donalds. Suddenly the personel guy interrupted that it was not a Mac Donalds in making fun manner. I told him that I am aware of that and tried to inquire what other options I have. He continued making fun of me and said that they do not have a King burger here. Instead of suggesting what the restaurant has he was telling me what it doesn't have.
I had to leave drive thru hungry and angry. Please explain to your personel if someone does not know the menu just explain what the menu has instead of what it doesn't have and point that it is not a Mac Donalds. The most embarrassing that he was having fun of the conversation.
The store address is 5609 Sunset Blvd, Los Angeles, CA 90028