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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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Newest Burger King reviews & complaints

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2:10 pm EST
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Burger King service complaint

On 11/18/17 my 73 year old friend was denied the use of the ladies room, also the assistant store manger Gregg Carter proceeded to verbally abuse me and my guest and throw the broom around in a threatening manner, because we were sitting four in a booth. Then on the following day while again on 11/19/17 while we sat down on the Popeyes side to enjoy a chicken dinner, my 73 year old friend was denied the use of the ladies room with the excuse that Popeyes customers don't have a bathroom. Then following this incident the Spanish cashier by the name of Stanley proceeded to harasses us further and tell us that both of these two employees hate M F homeless people to the point that I had to call the police. This is not the first incident with this assistant store manager of having a nasty, filthy mouth and a racial attitude towards all customers.

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12:08 pm EST

Burger King order accuracy

7607 Old Troy Pike, Dayton, OH 45424.
On November 20, 2017 @ 1:04PM I was order 66.
At the drive-thru I ordered the 2 Whopper Special. I ordered one Whopper with NO katchup and NO onion. The second was ordered as a Whopper with cheese with NO ketchup and NO mayo. What I ended up getting was a Whopper with ONLY ketchup and mayo, and a Whopper with cheese with everything except ketchup. I spoke to the associate thru the speaker twice to confirm my order was correct. Of course, as my luck would have it the screen at the drive-thru was not working, which did not allow me to visually verify my order correctness. Why is the screen not working? If it were working, then this complaint would never have been. I do not want any coupon for food. What I want is to fix this shortfall and prevent these situations in the future.

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pobarjenkins
Minneapolis, US
Nov 20, 2017 1:59 pm EST
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Did you let them know the screen was broken?

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2:29 pm EST
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Burger King incorrect order

We went to the Burger King #23185 and they messed up our order. We ordered two whoppers, 1 order of onion rings and a small sprite. One of the whoppers was free with the survey code. When we got home there was one whopper, 1 order of onion rings, the sprite & a small fry. We called to complain and rhe man on the phone kept saying our order was correct. He wasn't going to do anything to fix this error. We are not going there again after being treated as if everything was our fault.

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6:59 am EST

Burger King I am complaining about the branch manager in bk philippine kamias cor kalayaan quezon city

I visited burger king kalayaan branch and the staff and manger incharge dont know what is the burger king standard and the burger king have it your way slogan the nme of the manger was jason coles he told me that if i ask for a heavy tomato added on chicken royal it shoulf be 2 tomato as far as i know the standart if it is requested to have a heavy tomato on a chickwn royal it should be 3 slices of tomato and the manager said the burger king philippine was purchased by jolibee that is so wierd ithis is the worst customer expirience i have encountered specially i work for bk in qatar so i know what the standard is i haope you will take time to hve the branch and the said personto be trained

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12:49 am EST

Burger King messed up order and sick lady

I went to Bk @ El Centro CA, 92231 on 11/18/17 approximately at 4;30p.m. The lady who took my order was sick and I could hardly hear what she was saying to us. I ordered two 3.49$ king deal, 2 10pc nuggets and I added a small drink. Everything was OK until we see her giving us our food and coughing. Her nose was running and she was barely speaking. I could not understand very well when she repeated my order. I called to the store and I wanted to speak with the manager to Make a complaint to the store and corporation for allowing employees to work in that conditions, and also they messed up one of my chesseburgers. The person in charged "Raul" refused to give me the corporation number everytime I asked for it. Also, when I was asking about the sick lady he told me he thought she "was faking" because it was saturday night and she probably wanted to go to party. I was surprised how managers can say things like that about their employees. Anyway, he did not care about MY ORDER, about the lady nor anything. I would not coming back. I hope to not get sick because irresposible managers or I will go to human resources and this will have severe consequences.
I will not recommend this place even when I love whoppers.

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6:16 pm EST

Burger King employee brittany

November 18, 2017 at exactly 6:00 PM employee named Brittany was very rude to me I was having a hard time seeing the menu in the drive-through and explain to her that it was dirty and she asked me what I like to clean it I complain to the manager and the manager took her off of the drive-through I have been compted for a free meal but that is not a Enough she needs to take disciplinary action store . Store is located 2501 W. Cermack Rd., Chicago, IL 60608

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8:42 am EST
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Burger King customer service

I pulled up to the intercom to place my order for 3 sausage, egg and cheese crossiants. The lady initially stated she was unable to provide me with my total and I had to drive to the window before knowing my total. I walked inside and the first person I see is the manager (an african American female) on her phone. I asked her my total and she still was on her phone which is highly disrespectful as a manager to a customer. She gave me attitude and continued to be on her phone and gave me back talk when I stated that it's rude to be on your phone coming from a workplace of customer service myself. I will never return to this store and I hope there's a new manager who is willing to work and not be on their phone. Lastly, the receipt was cut off in half to the point where I couldn't get the store info, just the store number which is 15488

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10:54 am EST

Burger King cheeseburger and fries

I ordered a 2 cheeseburger meal with fries and both the burgers and the fries were ice cold in the middle. I'm worried about them not being fully cooked or still raw being that they tasted frozen. They were definitely not made fresh and seemed very rubbery. I enjoy Burger King and would like to continue to get food from there but not if it's going to be cold. This is unacceptable and tasted awful. I hope my next experience will be better.

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9:57 pm EST
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Burger King employee

I recently visited the seaboard street location and had a cold sandwich so I asked for a refund the cashier said she couldn't.. So I asked to speak with manager and a manager by the name if carole approached me sayin im manager what the hell do u want? I explained to her what happened and I asked what her last name was she said im carole mother [censor] lewis.. I was appalled by the whole thing I took my 6yrold son out and now I am hearing my child repeat the words she said..

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9:06 pm EST
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Burger King service

We stopped at the kennebunk plaza maineduring our trip to SC and am very dissapointed. There was no one to wait on us. After a few minutes we saw 3 employees arguing about whose turn it was to take a
Break. We purposely didn't eat supper before we left home- knowing we would be stopping in kennebunk as we always do. Again- very dissapointed. Poor service to say the least -very poor management

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8:05 pm EST

Burger King food not received

just visited the drive-through in your store #14498 in las vegas and placed order #16.
did not get my large onion rings order. the servers got the order so fast it was just a few seconds till I got it... no wonder they make mistakes!
called the shop when I got home and found out the order is incomplete, but all they said was they'll keep my name for next time to get an order of rings...
does that sounds like a reasonable compensation for their mistake? how does that help me at all? I'm very unhappy with that store and live 2 miles from it and go there quite often.

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6:29 pm EST
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Burger King burger king getting it wrong in avon

Ordered a Rodeo King, no Mayo, med fries and drink. Got a single bacon cheeseburger plain. Asked for my money back, haven't heard from anyone. For some reason, I just tried again today. Same order. Comes as a Rodeo this time... Only no bbq, extra mayo! Out $20 from the two meals and starving. The heck BK?!

Contact me at [protected]@gmail.com to make this right or I will NEVER return

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5:16 pm EST

Burger King double whooper and drinks

I ordered a double whooper with mayo, pickles and cheese a dr.pepper and fries. Double whooper with cheese all the way onion rings and a dr.pepper. I was given 2 cokes one whooper with mayo and pickles and another whooper with mayo and pickles and fries and onion rings and when I paid for my meal I wasn't given a receipt when I paid with my debit card.

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JKWilliams
JKWilliams
, US
Nov 18, 2017 6:22 pm EST

"Close enough, " I'd say.

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1:07 pm EST

Burger King Manager/employees

I have to complaint this. Recently a trainee. I didn't even know if i was fired. The manager just sent me home for no freakin' reasons. I still had 4 hours shift. Then, after that she didn't talk to me and didn't give me an schedule. That was a hint for me that i got fired for now reason.
BK @ Powell St. San Francisco are rude. As a newbie or a trainee. You don't know anything about how to and where to put things. And ofcourse, you'll get the orders messed up. As trainee, and as for them who works longer in that fast food chain. They should know better. The old ladies in the kitchen got me in to my nerves. Specially that one lady who thinks she knows everything and as if she's the manager or the boss. She's just making the burgers. And dare her she doesn't have the right to keep on pointing on her coworker who is also a trainee. When you asked her that "can i have this..." she'll just shut you out. She'll "shsssss" you. How rude? You asked nicely and you'll get that? If i just don't have a respect to elders i would have cussed her and punch her in the face. For the manager, you're so unprofessional. You don't give proper reason on sending out your employees and let them figured out that they're fired. You just have a problem. Please, do me a favor if you have a problem and want to fired your employees let them know. They're not a soothsayer and will just know that they're fired. So, unprofessional and i'm disappointed. I was just a trainee. i'm not perfect and ofcourse i do make mistakes. I don't want a manager and employees that are rude as them. They think i don't respect them. No, they don't respect me specially to their trainees. I read a lot of complaints about your services and how rude you're to your costumers.

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9:01 am EST

Burger King employees

I get breakfast at your Bristol, Va location on Lee Highway every morning and almost every morning I get a rude employee. The only employee that's nice is the older lady that works the drive thru window. I've been going to this location. For breakfast for several months now. If thesee girls are rude to me then I guarantee they are rudesigned to other customers as well. Please address this issue or I will stop geating breakfast at burger King and I'm sure other customers will stop as well.

Thanks!
Courtney

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8:25 am EST
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Burger King mozzarella sticks

Hi my name is kiara, and I really don't mean to complain, but everytime for the past month, I'll go to you guys, and try to buy some mozzarella sticks, and for a whole month, everyone's been telling me they don't have none . It's one of my favorite foods from you guys . And I just simply wanted to enjoy some . Is it discontinued? . Just let me know, so I don't keep going every 3 days thinking there's going to be some . Thank you for your time ..

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8:49 pm EST

Burger King cold food / refund

Store 10235 s state sandy Utah, I had visited the store on Monday they had us pull out of the drive through set on the side of the building we sat there for about five minutes waiting on our food we got home with the food it was cold I called the store back I attempted to call seven times before I got somebody to answer finally I spoke with someone on the phone he asked me what I would like for him to do to make it better I told him what can you do to make it better he said he would refund my money but to come into the store and he would have my name on an envelope with it so we came back tonight to use it and to get more food the manager there Robert did not have a clue about the transaction he tried to call the guy and to see if it was all true he made me feel like I was lying he told me do you have any idea how many people come in and try to get free food I told him yes I do work in the food industry as well he couldn't get a hold of the manager that worked on Monday I did not remember his name so it seem to be my fault because I did not remember his name he told me that's not how they usually do refunds either you come back in the same Night and get more food or they refund as I told him I'm just going off of what the manager told me he gave me two crispy chicken sandwiches which was fine but I'm still upset about my kids meal and the way he made me feel like I was lying to him especially when I showed him my phone me calling 15 minutes trying to get somebody to answer nobody answered the telephone so again I'm just passing on this message that's not the way to do business i'm quite offended and especially how he was looking at me with that little smirk so I would love to talk to somebody well you're pretty much have the whole story here my name is mark johnson you can reach me at [protected] I was there at the store like I say or Monday around 820 he would not give me the managers name that work Monday but he did tell me he is working for him tonight I would just say they need to be on the same page about how they do refunds and take care of their guests!

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11:32 pm EST

Burger King it has been over 25 minutes and I still haven't gotten 2 burgers

It is 11:27pm, and I have been waiting for 27 minutes and still haven't received my order. There have been 7 cars come through the drive thru and only two have received their order! Not only are they taking their time, they are making every car that is waiting, pull up so their time isn't running up! My husband and I WILL NEVER come back to this Burger King, in Thomasville, Alabama!

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4:02 pm EST

Burger King bad employee

There is a woman that works there not sure of the name, she treats her employees like they are just trash and not good enough for her and puts them down inFont of others which is unacceptable. Today she came in and told a man he wasn't needed anymore for the day and to go home, this man doesn't drive, so he called for a ride and sat down to wait on his grandmother to pick him up. The woman came out and told him he could not sit there because it makes them look bad and made him go outside to wait in the cold. After making him leave (before his set time to leave) she then proceeded to kick him out in the cold because "he made them look bad". This woman is apparently the daughter of the boss or owner and thinks she can treat people however she wants and get away with it. This needs to be put to an end! it is bullying and unprofessional for anyone to act or treat others in this manner.

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3:57 pm EST

Burger King burger king manager

Well, the burger king is west orange nj (pleasant valley way), their manager, idk his name but hes indian. he kicks random teenagers out from the highschool. West Orange High. He takes pictures of us and threatnes to send them to high school. he never does. That illegal. and uncomfortable. He needs to be adressed immediatly. And its an everday thing that he kicks kids out for noooo reason.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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