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unethical behavior
On January 25, 2019 between 3:00 and 3:30 p.m. I, my friend, and his aging father experienced an unprofessional and demoralizing lunch listening to Latonia Branch give a staff meeting at 1209 S. Jefferson St, Monticello FL 32344. She used foul language such as "our production has gone to hell". She referred to employees lack of cleanliness stating "some...
Read full review of Burger King2 big king xls, 1 cheeseburger, 1 small french fries
Burger king located at 4199 veterans memorial parkway st peters mo 63376 January 26 2019 1:25 pm, order: 256, check: 20057 Ordered 2 big king xls, 1 small fry and 1 cheeseburger. Period. Guy at register quoted the price as $15.08. He couldn't do something at the register and called the manager. The manager rerang the order and said the cost was $19...
Read full review of Burger Kingorder incorrect paid for spicy chicken meal did not receive
For the first time I tried Grub Hub to order my food from Burger King 10142 S Phillips HWY Jacksonville FL [protected] order number [protected]-2816513 1 whopper Jr meal 1 Spicy Chicken Meal and a Free XL burger with the order. I did not received the Spicy Chicken meal I paid for, but received the free XL burger. Food was cold when it reached me and I...
Read full review of Burger Kingrude customer service from this franchise
I have patron this franchise many times and just recently have been insulted by one of the young employees there. The first time I stopped i need to use the ladies room and informed them the roll of toilet paper was lying in the floor and the was wet. This young female had such an attitude that the assistant mgr apologized when she came into the bathroom...
Read full review of Burger Kingservice
This burger King has a large amount of homeless people going in and sitting for long periods of time specially in the day time before 2pm. Sleeping arguing with staff and customers, begging for money and food, eating out of trash cans, taking cups out of trash cans and get soda without paying. One of the worker name Tony has his friends in there all morning...
Read full review of Burger Kingselling people old & uncooked food
January 20, 2019 ordered fully loaded no egg on biscuit, chicken on biscuit & 2 hash browns $9.25 the biscuits were old like took out of freezer & left on counter hash brown were hard & soaked in grease employees acted like we were bothering them this is location 3535 I do believe you all cannot keep people there everytime new employees. use to would have to wait in line they were so busy no nobody there & I see why been going to BK since I was 16 yrs old now 62 I actually have 4pc set of glasses & BK doll from years ago so sad to see you all go down hill like this yes you may contact me JFChavers 8166 Blanchard Latex Road Shreveport la [protected]
2 bacon double cheeseburgers/ 26 minute wait
Today 1-20-2019 I ordered two back. Double cheeseburgers. First the buns were so stale And hard I couldn't even bite into it. Next on both burgers the burgers were burnt and way over cooked and not edible. Also one burger had pickles one didn't and there was half a piece of bacon on each burger only. I wouldn't complain but last week at same restaurant I waited in drivethru line for 26 minutes and when I got to window and commented I was told well you have option to always come in. And then when I got home order was WRONG. Seriously? First I am in a wheelchair and hard to go in secondly there was only two cars ahead of me in line. I usually eat the twice a week and will now go to McDonald's which. Is right next door after these two experiences. I understand sometimes there is issues but to be treated that way and twice at sameness spot is ridiculous.
customer service
My wife went to order us some spicy chicken sandwiches, she went inside to place her order instead of going through the drive through because she thought it would go faster. I had warned her that the last time I ordered inside it took 30 minutes before we got our food but she was certain we would get it in a timely fashion. I waited outside in the car while she went in, 27 minutes later she comes out with money in hand telling me she had to ask for her money back (5 minutes before coming out) because they were taking too long. Everyone else had gotten their food in the drive through and inside. The cashier was extremely rude and got an attitude asking why? What's wrong with her food? My wife told her that she had been waiting for twenty and she hadn't gotten any food, the cashier told her that it takes 6 minutes to cook the chicken and that there was some sort of miscommunication bc someone else got our food in the drive through, my wife told her that no one had told her anything. The cashier went in the back and talked to the manager before she came back and started to give her her money back all the while talking loud about how much she didn't like working in Stuttgart and that she wasn't from here, she was rude and loud and made a huge scene for no reason whatsoever. I don't know why this particular Burger King is ok with terrible service and slow, inadequate, rude employees but that seems to be the thing their. Never Ever going back to this place it's a joke
sausage croissant
I ordered a sausage croissant this morning, plain sausage, and he said ok that will be 3.09. I got it but i said that's kinda expensive. He was nice and im sorry, but i still think that is way overpriced for a piece of sausage on a little croissant. I like this but i will go elsewhere. I can use a coupon to get 2 croissants, potatoes and coffee for 4 dollars so that's crazy.
The great thing about America- You can always go to another restaurant. as no one forces us to buy from anyone. That seems to be the only way to get your point across.
inconsiderate employee
Store #4032 12:38pm Order #242
I was waiting to use the restroom when an employee went in front of me and sprayed the entire room in cleaner then came out and said to go on in. Every surface was covered in a foamy cleaner, I had to use toilet paper to wipe up the toilet to be able to use it. I think that it was rude and inconsiderate of the employee to leave it like that and never return to finish cleaning up.
upper management
I was at Burger king on E. Main St. In Danville, IL And noticed a manager who was treating his crew like they were absolute [censored]. His name was Richard, I've regularly seen him enforce 'rules' that he's made up and yet he doesn't follow them himself. Never have I ever seen people working so hard while being treated like that I do not think he should be in the position he is in. Or even be there at all.
Read full review of Burger Kingcomplaint about safety measures for customer
Dear Sir/Madam
This is first time i send a E-mail about complaint in Korea BK restaurant
located in Pohang Iron & steel industrial Complex.
(290 Daesong-ro, Nam-gu, Pohang)
I wonder how much BK think about customer's safety.
I'll write briefly about what happened on Saturday with some pictures
I'm one of the person who i loved BK. so i went BK to buy a Burger on Saturday 12th of Jan.
I parked my car on parking lot.
as soon as I got burgers, i tried to get out of the parking lot througt next to parking lot entrance.
There was a low sidewalk block installed on the side of the entrance, but i
could't see it when i was driving. because it was raining.
(I think it's more dangerous at night)
Even thougt it fell off the sidewalk, no safety measures were taken.
(See photos if you don't understand)
Just three safety rubber copers were installed where it didn't matter.
So, i passed by under the illusion that it was an exit.
(If there were some safe measures, would i have gone there? )
My car caught in a block of sidewalks and wouldn't fall off.
I called car insurace company. The car insurance company pulled the car out of the sidewalk block after an hour.
No BK staff came out to check the situation for an hour despite the BK's parking lot.
when i came back home, i answerd BK staff's call.
she asked me to fix the broken sidewalk block without asking for the customer's safety. Does it make sense?
This incident caused two losses to me.
1. damaged underneath of the vehicle.
2. my neck hurts when i hit my head against the top of the car in a shock
As i know, Global companies like BK thought that customer safety and satisfaction were the top priority.
Isn't BK in Korea the Global company i think?
and she said Another customer had a similar accidents, and they repaired it
through an insurance company.
I shocked that BK didn't take safety measures in spite of many accidents like me because BK had no safety problem.
On the repair of the sidewalk block, BK called again the next day.
She said BK has no problem with safety facilities So we can't compensate
the customer for their vehicle.
Even though i never asked for compensation.
On January 15th, a safety net was installed at the place where there was an
accident on the way through BK.
What do you think of ideal situation as a customer?
BK said safety facilities no problem~~~~~~~~~~~~~~
I'm so angry as a customer.
and now i'm afraid to go to BK.
I think if i step on a drink that a customer spilled and slipped and broke the cup, BK probably ask me to compensate for the cup.
Although the top priority is to remove spilled drinks for customer safety.
What does BK think about the above complaints? it's all my fault?
Do i have to repair broken sidewalk block?
If you think there's nothing wrong with BK, I'll fix the sidewalk block requested by BK in korea.
Please, reply.
P.S I changed the file name of the photos, so you have to change the file name like
below ex)
Because i posted photos on Powerpoint.
ex)reference photo.jpg reference photo.pptx
customer service manager derrick
On Monday Jan 14. 2:55 in the afternoon, the burger king store on Creedmoor rd and stonehenge in Raleigh Nc. At drivethru no one talking to me or taking my order, pulled up to the window, the manager derrick. Was at window, told him no one talking to me, he said problem with headset, never apologized never spoke. Took my milkshake order, credit card, gave back to me no receipt. Another lady asked me to pull forward. I did. Derrick the manager brought shake out and never spoke. I took milkshake I commented he could speak and got out of my car to go in to talk to the manager about the poor quality service as I was walking in he said he was manager and his name was derrick and he could care less about their customer service and he was manager and I was ugly. Would post it all over the social media, I should have videod it he would be fired, no manager should never act like that. Will never step in that store again. Sad you have managers like this and when the store goes under you might wonder why?
does not let you wait in drive thru
Burger King in East Boca Raton, on Federal Hwy, everytime you go there when you order they make you pull ahead into the parking lot. Thought it was a one time thing because of a rush. No its not even if no cars are behind you they make you pull into the parking lot for someone to carry your food out. Of course each time forgetting any request for sauces or anything else. This has been going on for months. When I asked one of the staff they said the manager is making them do this and they hate it? WHY BOCA its a drive thru that way you wait in the line for your food ?
accuracy of orders
1/10/19 manager was working drive thru and took order. One of his employees packed meal, but forgot whopper. Had to drive back to retrieve. No apologies or anything offered in return for inconvenience. Employees don't seem to care, take their jobs seriously, and incapable of double checking orders for accuracy before giving orders to customers. I live...
Read full review of Burger Kingtacos
Hello. My name is La Toya Nelson. I am writing you to place a complaint regarding the food service I received on the evening of Wednesday, January 10, 2019 between 5:15-5:25pm. I purchased the 2 tacos for $1.79. Unfortunately, I had to admit that when I arrived home, which is only 3 minutes from the restaurant, I had to place the tacos in the microwave to...
Read full review of Burger Kingwrong whopper
I went thru drive thu no recite I order a whopper no pickle no Tom lite lettuce add cheese bacon and bbq large fry sm onion ring and a 10 pc nuggets! Get home and my whopper wrapper said at bacon and bbq lite lettuce and no bacon no bbq no cheese with everything else on it, called and she said I think we put yours in a different wrapper but you can come back and get a new one! Not coming back anything else you can do no I am sorry that is it! Well guess what not good with that so I don't know if I will go back unless made right! Thank U
Please make this right
customer service
at 8:07 my wife and I went to your location at the corner of austell rd and hurt rd in marietta georgia and we both are senior citizens, as we took the trouble to park and make our way to the door for a dine in dinner the door was locked and we looked at the sign on the wall beside the door that said the dining room is open till 10 pm on most nights and 11 pm on the other nights so we stood there till a young man saw us and he rudley said go to the drive through and i pointed out the hours on your sign and again he gave us a dirty look and rudley pointed at the drive through and said go to the drive through! If we had wanted to pick up our food and drive home just to eat a cold dinner we would have just stayed home and made something there, there was no signs indicating why the dinning area was closed. I will drive the extra miles to eat at a differant establishment from now on. Thought you should know why this location is probly not doing to well.
thanks for a wasted night;
Mr. Jarvis
PO BOX 2696
Smyrna, Ga. 30081
cold food/ long wait
This will be my third attempt at getting a response from Burger King. On December 20, 2018 I used the drive thru at 353 South Kennedy in Bradley Illinois. I arrived shortly before 12:44 pm (I know this because a radio announcer had just mentioned the time) I ordered a sandwich and waited my turn at the pay window. The cost was $1.90, I finally got to the pick up window at 1:03 pm, got my sandwich and drove 2 blocks away to a park to eat. The sandwich was cold---not "not warm"----COLD. I did not fight the traffic to return to the restaurant, but instead decided to register a complaint for a full refund. AsI stated earlier, this will be my third attempt. I will not stop registering my complaint till I get a response. If I have to search the internet for a V.P.'s phone number, I will. I demand a response and a refund.
product and services
The entire staff is unprofessional mainly the manager yelling and degrading employees as well as unprofessionalism at front counter and window which takes in excess of 10+ minutes to get out. orders are often incorrect and food unprepared. Staff is always yelling at one another, the communication skills are remedial at best! The manager is constantly making...
Read full review of Burger King1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
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Burger King contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 18 18 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number33%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click up if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click up if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click up if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click up if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click up if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click up if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click up if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
Most discussed Burger King complaints
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