Burger King
reviews and complaints

Hi my name is kiara, and I really don't mean to complain, but everytime for the past month, I'll go to you guys, and try to buy some mozzarella sticks, and for a whole month, everyone's been telling me they don't have none . It's one of my favorite foods from you guys . And I just simply wanted to enjoy some . Is it discontinued? . Just let me know, so I don't keep going every 3 days thinking there's going to be some . Thank you for your time ..

Store 10235 s state sandy Utah, I had visited the store on Monday they had us pull out of the drive through set on the side of the building we sat there for about five minutes waiting on our food we got home with the food it was cold I called the store back I attempted to call seven times before I got somebody to answer finally I spoke with someone on the phone he asked me what I would like for him to do to make it better I told him what can you do to make it better he said he would refund my money but to come into the store and he would have my name on an envelope with it so we came back tonight to use it and to get more food the manager there Robert did not have a clue about the transaction he tried to call the guy and to see if it was all true he made me feel like I was lying he told me do you have any idea how many people come in and try to get free food I told him yes I do work in the food industry as well he couldn't get a hold of the manager that worked on Monday I did not remember his name so it seem to be my fault because I did not remember his name he told me that's not how they usually do refunds either you come back in the same Night and get more food or they refund as I told him I'm just going off of what the manager told me he gave me two crispy chicken sandwiches which was fine but I'm still upset about my kids meal and the way he made me feel like I was lying to him especially when I showed him my phone me calling 15 minutes trying to get somebody to answer nobody answered the telephone so again I'm just passing on this message that's not the way to do business i'm quite offended and especially how he was looking at me with that little smirk so I would love to talk to somebody well you're pretty much have the whole story here my name is mark johnson you can reach me at [protected] I was there at the store like I say or Monday around 820 he would not give me the managers name that work Monday but he did tell me he is working for him tonight I would just say they need to be on the same page about how they do refunds and take care of their guests!

It is 11:27pm, and I have been waiting for 27 minutes and still haven't received my order. There have been 7 cars come through the drive thru and only two have received their order! Not only are they taking their time, they are making every car that is waiting, pull up so their time isn't running up! My husband and I WILL NEVER come back to this Burger King, in Thomasville, Alabama!

There is a woman that works there not sure of the name, she treats her employees like they are just trash and not good enough for her and puts them down inFont of others which is unacceptable. Today she came in and told a man he wasn't needed anymore for the day and to go home, this man doesn't drive, so he called for a ride and sat down to wait on his grandmother to pick him up. The woman came out and told him he could not sit there because it makes them look bad and made him go outside to wait in the cold. After making him leave (before his set time to leave) she then proceeded to kick him out in the cold because "he made them look bad". This woman is apparently the daughter of the boss or owner and thinks she can treat people however she wants and get away with it. This needs to be put to an end! it is bullying and unprofessional for anyone to act or treat others in this manner.

Well, the burger king is west orange nj (pleasant valley way), their manager, idk his name but hes indian. he kicks random teenagers out from the highschool. West Orange High. He takes pictures of us and threatnes to send them to high school. he never does. That illegal. and uncomfortable. He needs to be adressed immediatly. And its an everday thing that he kicks kids out for noooo reason.

On 11/15/17 at Burger King in Live Oak Fl 129 south, several customers and myself waited 20 minutes in the drive thru line and finally gave up, parked & went inside. The cashier told us to be patient she was one of only 2 employees working in the store this morning. A young teenager in front of me holding a $1.00 bill in her hand ordered $.89 pancakes clearly advertised on the menu board. She was rudely told that the pancakes were no longer $.89 but were in fact now $2.13 . I engaged the cashier and explained that she must honor the advertised price or either change the sign to the correct price, to which she refused. I bought the kid her $2.13 pancakes. First of all, we have major traffic on the road frontage of this store in the early morning and it seems ridiculous to only have 2 employees in a fast food store serving breakfast. Secondly, advertised prices must be honored no matter what! No big deal if the ancakes ARE in fact $2.13 that's ok, but if your sign says $.89, well then sorry, you messed up & should honor that advertisement. CHANGE YOUR MENU SIGN!

My name is Reneta Elder and I visited the Burger King located on Gaines School Road, Athens, Georgia this morning between 7:05 and 7:10 this morning. I ordered the #1 meal with a coffee and three French toast sticks for my daughter. I asked for six sugars, grape jelly, two creams, ketchup, and syrup. I received 2 creams, no sugar, no jelly, no syrup, and no ketchup. In addition, I work as teacher, one mile from the Burger King. When I arrived to work, the hash browns were cold and extremely hard and the sandwich was cold. I attempted to call them, but they did not answer the phone~actually the phone did not ring, but would hang up after a few seconds. I am very disappointed in the quality of food. I was the only person waiting on food; therefore, everything should have been fresh. I want my money back today.

Someone may call me at [protected].
Email: [protected]@hotmail.com

Best regards,

Reneta Elder

PS They have a rating of an 82. Maybe someone needs to visit this location to determine why their score is so low.

I am a regular customer for Burger King we order everyday for our office this time was very disappointed I ordered 3 cheese burgers and 2 whopper juniors to go . The whopper juniors pattie was really old and hard. I never had that experience with whoppers before was very unpleasant would definitely like my refund . When I called asked the staff they said it's not meat girl it's a hard burger . Very disappointed

Upon visiting burger king in Girard ohio this evening I ordered two bacon cheeseburgers and French fries. The order I received was chicken nuggets. When I explained to the drive through worker the mistake she proceeded to tell her manager. He almost threw the bag with my correct food away but he did end up understanding and gave me the correct bag. I got home fifteen minute drive away from this location and sat down to enjoy my food where I opened the burgers to check because I can't eat pickles. Thankfully there were no pickles however on each burger was only about a 1/3 peice of bacon on each burger which was highly disappointing and very frustrating. I then went to eat my fries and they were really a mix of fries and hash browns. I didn't order hash browns I ordered fries. I have had many good experiences with burgerburgerking. I usually go to the niles location but this Girard location is giving the Burger King brand a bad name. I will never revisit that location. The Burger King I'm referencing in Girard is located at 322 South State St, Girard Ohio 44420. Thank you for hearing out my complaint. I would suggest making sure the store is abiding by the correct standards. I also have pictures documenting the exact products I received if you would like them Thank you, Jessica Bryant

I go to Burger King often and order bacon egg and cheese croissant. Last Saturday I decided to go and picked up three crossiants two potato's and orange juice. When I arrived at Home To enjoy my breakfast this is what I found. After all the years that I have been a customer of Burger King which I am now 64 this is the first meal that I have every been disappointed with.

On 11/14/2017 @ 6:36:10 pm.. the wife and I stopped for supper... she ordered whopper scm, 1 sm fries and 1 sm drink ($6.59) and I ordered a dbl whpr lcm, 1 plain + 1 mayo +1 ex onion, + 1 ex pickle, +1+chs amer, 1 lg oring ($.60), + 1 lg drink ($8.59)... subtotal $15.78 + tax ($.95) total $16.73 on c/c... after having to wait for everyone in drive thru to get their order, we were given ours #368436... missing fries and rings... I asked where the rings and fries were... they were very courteous and did apologize... after sitting down to eat.. got up to get ketchup... none.. had to ask for it.. got it..1 (one) packet.. asked for several more and got them.. had to ask for the onion ring sauce (spicy).. got it... went back to eat and unwrapped sandwich's to enjoy dinner... sorry... the burgers were cold and had no taste or juice at all... well we were not gonna go back up to the counter anymore... we just ate the hot rings and fries... think you all need to do a reality check on serving food to public... maybe it was just bad timing or something like they cared more for the damn drive thru than in - dining folks.. very unsatisfied... very, with the quality of food handed to be eaten period... now if we were given food of this quality... wonder what others are getting.. it can not be good for your reputation or quality. store # 10309 louisville, ky... a concerned couple

This problem has been going on for a long time many times when I go to either of the Coos Bay stores the charbroiler is either broken doesn't work they don't have what's on the menu the milkshake machines many times are broken I don't know how many times I Drive-In they don't have what I want or it's broken and I just drive out and I'm tired of it I will not be going to Burger King anymore. Coos Bay does not have a lot of options for fast food and your store just made it one less

I have been visiting Winchester/Ma store for 3 years and i love the personal. They are very kind. Products are good. However, in 11/14/17 i bought Diet Cola then i go to home. When i sip the cola i recognized that it tasted different. After couple sip i was almost vomited. Soda smells like soda for sure, but taste is soapy. Taste is like detergent or soap or some kind a chemical. I still keep this soda and receipt. I will probably send it for test some local state labs.

This us unacceptable.

First of all we love Burger King. I realize every store can have the occasional problem but this is my story. After waiting literally 35 minutes for my order the chicken parm sandwich (my favorite) it had no sauce but I didn't dare complain for fear I would never see it again. As we were waiting we noticed there was only one person on the grill and he was cooking ONE, yes ONE order at a time. The young lady taking orders did not speak nor did she seem to understand English, she just kept smiling which was really starting to tick people off. I felt bad for these kids - the customers waiting were getting hostile. This is by far the worst service of any fast food restaurant we have every been to. It looked like bad training - I am sure these young people were having a really bad day too. Just thought you should know.
Barbara Burke (ps I still love burger king)

My husband and I went to the Sixth Street Burger King in Wausau this afternoon and he ordered a bacon King Burger meal. Well the burger had one beef Patty, cheese, lettuce, tomato, onion, and mayo... This is not a bacon King Burger. There wasn't even bacon on it! We generally enjoy getting our food at Burger King but this store constantly messes up our order and this time it was just too much of a mistake to not mention anything. If this keeps up we probably will not get BK any longer.

I had mailed a copy of the complaint to Burger King but have not heard back. I am resubmitting my complaint electronically. The Burger King Manager Ms. Andria did not even have the proper paper work. I had slipped as soon as I entered burger king in Blaine, WA on 11 October 2017, at approximately 10.30am. The floor was extremely wet and slippery and the yellow sign was placed in a position where someone entering could not see it clearly as it was placed in a position far in front. As a result, as soon as I entered I slipped and hurt my hand, my iphone went flying on the floor cracking the glass cover. At this point, the manager say this as did the other staff but NO ONE came to even help me. When I went to tell the manager what happened, she started arguing with me and blaming me! It was totally disgusting and unbelievable! I went to the car and called my boyfriend in. He was appalled at what happened. At this point, Ms. Andria the manager, started arguing with us, telling us it was my fault for not seeing the yellow sign. This is a clear health and safety violation that requires further action. The staff were not only negligent in their safety duties towards customers, but also were arguing about it. Furthermore, she did not have a Client/Customer Incident Report. Instead, she gave us the wrong form "Employee Incident Report FA1" - which is atttached to this message. Ms. Andria has signed the document at the bottom. Burger King management staff has clearly been negligent in Health and Safety, and also poor attitude toward a customer. You may request and view the video camera footage. I am demanding compensation for the injury, and damage to my iphone glass cover. Thank you. My email is: com.[protected]@gmail.com or [protected]@gmail.com
Ms. Alina Bezugla

location #11109
6903 Okeechobee Blvd. West Palm Beach FL 33411
At the drive=thru this evening I tried to order an ice cream cone. I was told they were out of cones! Then I said "OK" put it in a cup. Then they said they were out of spoons! When I pulled up I asked if they were going out of business! They said it felt like that - that the manager was not ordering supplies properly. And that they were also out of cup carriers & 1 kind of cheese!

I really think someone should check this out and have a word with the manager

Ordered. Went to pay. They did not have enough ones for change. Please move up and we will give it to you. Went to the next window. Got the change and informed them the receipt was incorrect. It did not include the drink although I paid for it. I needed a receipt for petty cash. They asked me to move up and the manager would come out. Twenty minutes later I am still sitting there. Blew my horn. No one came. Went around to the window again. They said they were swamped would I move forward. I said I was not moving until I got a correct receipt. The manager finally comes and asked me to move up and she would come out. I said I wasn't moving. Finally, she storms off and comes back with the receipt. I said "Thank you" She storms off. Now it has been 35 minutes and my food is cold. Do you think I want to go back to Burger King? Burger King #1081, 716 Hardy Road, Vinton, VA 24179, 11/13/2017

Just giving feedback on my experience - no resolution needed. Counter help was very impatient - kept repeating herself to me - while carrying on conversation with fellow employee. Rude, to say the least.

November 10, 2017 1:40 pm Store 4GSFC005

I, like many other travelers, was just looking to get something to eat before proceeding on my journey. Spoiled the stop for me (and my grandchildren).

It took 4 orders for them to finally get my order right and then my food was cold. How hard is it to put together a crescent with ham and cheese, no egg. 1st order had sausage, 2nd/3rd had egg. Finally the 4th was my order but was cold. The blond in the back did nothing but complain and argue with the worker out front. Every time the order was incorrect they would laugh about it. They gave me free hash browns, like that would make up for wasting my time. I had gone through the drive thru and was asked to wait out front for my order. After waiting 8 minutes and other cars going thru drive thru I finally went in and as soon as they saw me come in they rushed to put things together. So 4 orders later they got it right but cold. I am so frustrated with the lousy service and lousy food, I will never go to a Burger King again, at least not the one in Oregon City, Oregon. 11/13/2017 [protected]@gmail.com