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Budget Car Rental / services I receive

1 Kinta, Oklahoma, United States

On the 1st of July I went to Budget Car Rental I had previously made car reservations and was told a vehicle would be delivered from the airport to the memorial location in Oklahoma City when I' I arrived I was told no vehicle had been delivered and no vehicle would be delivered and that they didn't have a vehicle for me so out to the airport I go when I arrived at the airport I was told that they didn't take debit cards only credit cards and if I hurry I might be able to catch the budget Rental in Bethany my ordeal started out at 9 that morning and it was now about 12:30 and they close at 1 so I make it out there just in time but I was told there were no vehicles available so right about now I'm mad enough to eat nails so I get on the phone to customer service and now I'm being passed around like a serving platter but thank you Jesus for a Miss Carlean Williams, after I told her about the ordeal I had went through and that I was renting the car for my anniversary, she stepped up to the plate like a real professional, she took my phone number and told me she would call me back, 10 minutes later she called me back, and told me she needed some more information, and assured me that the problem would be fixed, 5 minutes later she called me back and asked if I could get back out to the airport to pick up a vehicle, so I tip my hat to Ms.Carlean Williams, she was so caring and concern you would have thought she was going on the trip, you definitely need more people like her, or she needs to be teaching classes, thank you again Ms Williams... Furnando Powell, Oklahoma City, OK.

Jul 17, 2017

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