The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Budget Car Rental in Toronto Airport / double charged for one day carseat and coverage

1 Canada Review updated:

We rented a car at the budget toronto airport from16th of March till 18th of March. And the day we picked up our car, there's a women and she wanted us to pay for cash for one day coverage and one day baby car seat. but, it was 2days rented..but, we were too tired and just paid it for cash. It was around 35$ and she gave me a paper with a signature..not a real receipt. But, we were too tired and thought we can pay it later when we pick it off. But, when we came back there's another guy at the buget in toronto airport.

He was the manager and keep saying that they don't take cash at the front desk. But, obviously she did. And we had to pay 2days coverage and 2days car seat and gas. with all the taxes , we paid 144 dollar. We double paid for one night coverage and one night car seat!! We had to wait there with a baby over 30mins and tried to explain that we paid cash and showed them the paper that she gave me.

But, they're not trying to contact her..saying it 's too early to call her..blah, we had to pay it cuz we had to leave in 30mins to take an airplane..I really want them to check fast with the women that night around 1 :00am and give my money back. They're keep saying that it's not the policy to take cash there but, she did. I'm so angry for budget Toronto airport one..and thinking about suing them..all the inconvenience that they caused and stresses..they should make it organize better for what they're doing! How can an employer doesn't know what the employees going? That's ridiculous..And I'm not going to use budge ever again! They should call me back after they check with that women! They got my phone number but, didn't call me back yet!

Sort by: UpDate | Rating


  • Pa
      27th of Jan, 2009
    0 Votes

    Budget is the absolute worst. That one by the airport is particularly nasty. Be careful of Budget.

  • Bi
      29th of Jun, 2009
    0 Votes

    I totally sympathize and agree with you.

    I was very badly treated by Budget twice. Never again. Particularly that location at the Toronto airport. The attendants there are pathetic, have a lousy attitude, lazy, inconsiderate, slow like molasses. It took them 30 minutes just to process paper work for a car that I already booked and paid for online.

    And when you book on-line, it does not tell you that you are limited to 200 kg per get this surprise only after you have singed up and paid, and once they have your credit card, they play God with you and you are under their mercy.

    Also, I tried on the toll-free number of Budget, and I waited for 30 minutes at 12 midnight and no one came on the line to help. At 12 midnight? Surely they are not that busy ! They are sleeping !

    I will never ever use Budget again. They are the worst I have ever experienced in car rental.

  • An
      11th of Jul, 2009
    0 Votes

    Ummm, you guys sound like losers. Why are you calling at midnight anyway?

    A manager will only be in anywhere from 9 - 4 weekdays, or anyone worth talking to anyway.

    And about your 30 minutes of waiting...I'm sure you don't b&m this much when you wait 3 hours in line at Disneyland for a ride that lasts less than a minute.

    And just so you know, most companies won't do pre-payment from over the internet. You only book online. That's something the websites do to get your info.

    And most places have a km/mi limit because you would take that car from Canada to Mexico at that price. However, you can usually convince them to put a one-time fee on your bill for going out of area, which is a lot less than what you should be paying for putting 1000+ km on a car that you would only have for a week.

    As for the cash incident, contact corporate. They will force the local office to investigate. Please contact me if you need any help with that.

Post your comment