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British Airways / bookings and safety

1 6 Bedford StreetMilton Keynes, England, Bedfordshire, United Kingdom Review updated:
Contact information:
Phone: 01525 290674

We were unable to book the seats that we required and then on booking in a couple were upgraded to the seats that we were told were unavailable. We were given row 2 D and F in club class and was assured that seat E would not be used so that we would be together. Just before take off a man and a 3 year old child got on board and that child was given the seat between myself and my husband, seat E. the man then sat in the window seat of the row behind leaving us to deal with the child. We had 2 grandchildren with us sitting in economy and would have liked one of them to be with us not a strangers child.

On the return journey the front row was empty and 2 more passengers were upgraded to these seats. To add salt to our wounds our daughter brought our 4 year old grandson to sit with us whilst she used the toilet. He sat down put his seat belt on and we were told to remove him as soon as possible as they did not allow children in club class. We were very upset about this but decided not to make an issue of it on the plane. The flight details are London / Gatwick B A 2952 to Cagliari on the 31st May 08. Return flight B A 2953 on the 7th June 08. We have other issues about this flight regarding the booking in and miss allocation of my daughters seats but we would like you're comments on the above matter Peter and Lynne Wilkinson.

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Comments

  • Je
      18th of Jun, 2008
    0 Votes

    What utter rubbish! Children are allowed in club class if the seat has been paid for. It seems that you wanted something for nothing. And BA do not guarantee that the centre seat will not be filled. Why didn't you offer to swap seats with the man behind you? I am sure that he would have much rather sat with his child. And in any case it couldn't have been all that bad as you seem to have discovered the age of the child so some sort of conversation must have taken place.

    People are often upgraded on flights usually if they are members of the executive club or have paid for an upgrade at check in.

    Maybe you should have booked you entire party into club then you all have been seated together.

    I feel sorry for your daughter left to cope with 2 children in economy.

  • Je
      18th of Jun, 2008
    0 Votes

    By the way, read the t&c's BA, as with all airlines, do allocate seats but reserve the right to ammend them.

    Nearly every complaint on this website comes from the passengers inability to read things before they agree to them. It's just plain lazyness!

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