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British Airways / baggage damage

1 Netherlands

I flew recently with british airways and my suitcase got damaged so I can't use it again. Ba says it's normaly wear & tear. So avoid them at all costs. They mishandle suitcases and that's normal for them.

With 100+ flights a year I pretty much know what's normal wear and tear and a broken suticase is not. They hide behind their advisor "k2" which probably get a fee for any closed case where nothing is done.

I'm going to take this further and will take legal steps.
For now: avoid british airways!!!

Jul 9, 2018

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