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British Airlines / delayed baggage for 5 days

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I am a 68 yr old woman travelling alone from bangalore to dallas with a couple of baggages ... is a lousy - screwed system of baggage handling and customer relations from british airways...

I travelled bangalore - london - miami - dallas... After coming to miami i was told that my luggage did not accompany me to miami..inspite of the fact that i checked in the blr airport almost 3 hrs in advance...!

I was told that i can 'peacefully' go to dallas and the luggage in a day... Little did i know that british airways is notorious and is popular to delay and lose luggage on their flights ...

I am traveling alone and did not carry even a single set of clothes ... I am in someone's home who is a friend and it is the fourth day without my luggage ...

I have tried atleast 100 calls to the 1 800 number to speak to some sales representative but in vain ... It is extremely horrible and it is getting very embarrassing every passing day as i am not mobile and cannot depend on the people with whom i am staying ...

I have been constanting troubling the local vendor who delivers the luggage for ba and venting out of my frustration on them fully understanding that they are not at fault and cannot do anything ...:-((

I am now looking ways and means to sue you guys for all the embarrassment that i have been metted with and thinking if i deserve all this just for flying british airways ...

'word of mouth' publicity (!!) works wonders ... Need i say more ...

I hope this customer relations mail reaches some sensible people and that they act fast and deliver my luggage at the earliest...

I also spoke to some online support guy who tells me that ba does not have a 'non' 1-800 number ... !! Do they want me to believe this ...

How i wish i knew some foul language ... Am not looking for a good attorney to sue them for all the mental agony and frustration and trouble that i have gone thro' and am going thro ' for the last 5 days now ...!!


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N  16th of Jul, 2007 by 
Agree Disagree 0 Votes

British Airlines - Lost baggage!
United States

British airlines is at the top of the list for losing bags - don't fly British airlines!!! I was forced to take British airlines because they were $300 cheaper than united. Boy - what a nightmare! I left on Saturday (iad to lhr then to zrh). Have not seen my bags yet and it seems there is no one to complaint to. And, from what i have read, ba doesn't owe us a thing!!

Any suggestions on how to get to talk to a person (like that would help). Boy, ba makes me really appreciate united (which i took for granted in the past). A month ago, we went to germany and holland on united and no problems at all with baggage or anything. When i think of it, united was a dream. This should be an advertisement to fly united whenever possible.

Any suggestions at all would be appreciated!! I am still in switzerland with no medication / telephone charger / clothes / etc. Class action lawsuit???

Suggestion - don't fly British airways unless you carry your bags on.
A  25th of Jul, 2007 by 
Agree Disagree 0 Votes
Totally agree with your comments. British Airways: fly the flag - lose your bag. We flew out of Heathrow to Barcelona on Sat 14th July 2007 to celebrate my 40th birthday for 5 days. After all the BA chaos at the terminal for 2 hours we finally got to the bag drop and rushed through security. Unfortunately the bags didn’t make it. BA’s ground handling agent in Barcelona rude and not all helpful. The long wait to log the case was impossible as majority of the passengers didn’t have the bags. They gave us a astronomically charged number to call which was closed all weekend and menu only in Spanish. The tracing website which doesn't even work... and track your bag yourself''??? (Not quite that bad but you get my drift)... it still shows after a week we returned bags “still tracing” We finally got our bags on the day of our departure after 5 days. What is shocking is the ineptness and attitude of the airline in not responding to a travelers basic needs and communication. The Stress and inconvenience caused ruined my 40th birthday celebration and holiday. When passengers hand over their suitcases at check-in, they should be able to expect to see them at the other end. Good Luck to anyone fly BA, I have made my decision to avoid this airline for the rest of my life as we live in world spoiled for choice.
N  6th of Apr, 2008 by 
Agree Disagree 0 Votes

British Airlines - Lost luggage!
British Airlines
England, Greater London
United Kingdom

My husband and my first trip to Europe was a total nightmare. We were on our way to Belgium and had a transfer in London, at Heathrow airport. Unfortunately for us, it was the opening day of their "terminal 5". After a delayed departure from London to Belgium due to luggage problems, our bags never found us at the hotel we were in for 5 days. I don't understand why BA can't undo in 5 days the mess they created in just 1 day. We are back home now, thank God, and a week has gone by and I am sorry to say we are still without our bags.

I have never experienced such complete negligence from a company or person. I have only to tell of my story to fellow friends and family as I await on the arrival of my luggage. Needless to say, I will never fly British Air again!
A  19th of Jul, 2008 by 
Agree Disagree 0 Votes
I totally agree!! I went from Barcelona to Manchester via Heathrow as a group leader of 28 teenagers and when we got to Manchester, 3 of us (including me) had lost the luggage!! and in my case it took 8 days to get it back!! it was a nightmare, being with no clothes, with not a thing for 8 days and not even knowing if i was going to see my belongings ever again!!

when i flew back home, the 3 of us were wearing t-shirts with the words "I also lost my luggage with British Airways" and i guess that if you ask at manchester's airport and heathrow, they will still remember us!!

N  27th of Jul, 2010 by 
Agree Disagree 0 Votes

British Airlines - lost

I lost my luggage 2 months ago since I am in my country for holiday. my trip started at cyprus with the turkish airlines and then I went to istanbul for transit. there, I made again the check-in but I changed the company to the british airlines. after that i went london-heathrow and then to angola. when I arrived in angola I didn't tahe my luggage. I complained with the company here in angola but they still not found my luggage. i has been alrady 2 months and I don't have the luggage.
I would like to know if you can solve this problem or if I can as for the reimbursement.
my regards
N  27th of Jul, 2010 by 
Agree Disagree 0 Votes
If you fly again, maybe try using UPS to ship your luggage to your destination. I believe they have a specific system in place now. You will also have less worry of it being pilfered. Sorry it doesn't help you now.

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British Airways Logo British Airways
Customer Service
Waterside, PO Box 365
United Kingdom - UB70GB
+44 344 493 0787
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