I was stupid enough to go for this scam too. Unfortunately, I went for 3 separate "free product Trial" through three different companies to compare products. THis specific company sent me the free trial and also charged me about 2 weeks later. They were also charging me extraineous fees for other services they said they were providing me as part of my membership. Luckily I caught it, but not before this specific company had gotten their teeth into about $300. I went to their biller's website and cancelled my order; I was given a cancellation confirmation number. Of course I wrote it down. Then after I recieved another box of the whitening kit i figured perhaps it was an overlapse in cancellation and something they'd already charged me for...I was trying to give them the benefit of the doubt. But then I got another one so I called the company and called to no avail at first. One day, I finally got a spokesperson from India who went through all of my order information and had me verify all of my account info and charge details that I'd given originally. He told me that I would be recieving another shipment in a few weeks. THen I told him I wanted him I had cancelled the product and then supplies my cancellation confirmation number. I asked him if I had cancelled the product, why they were still sending me the product. All of a sudden, he blurts out that he no longer has access to my account information and that its locked. He then tells me that he needs to hand the matter over to his manager and tells me that I should recieve a call in a few days from an assisstant regarding the cancellation. I never got the call. Ever. A few days later I get another box in the mail.
I finally had to call my bank and tell them to deactivate my debit/credit card number and to issue me a new card. I then had to call Mastercard to report my card as lost/stolen with possible fraudulent activity. THey identified all the eroneous charges. UNfortunately, what we call fraud is not what the bank calls fraud. If you provided your charge details and received a product then it wasn't fraud. It's only fraud when you don't provide your details, and/or you don't receive a product. Furthermore, it was explained to me that since they had called, and recorded me verifying that I actually did want to recieve their trial product with the option to continue receiving their product...I consented. This is regardless of the fact that I had a cancellation number.
Thankfully, I had homeowners insurance, and this theft/loss was covered by my insurance company. It was difficult at first to get this all to stop...as they would change the name of their company on my bank statement every time they charged me. It always had something to do with bright teet, white teeth, white smile, bright etc...The insurance company stated this was typical of a scam...a bank will block a name, but it filters charges by specific name, not always generalities...so the next time that scam artist charges it gets through again and again.
The best thing you can do, if you want to try a free product trial offer, and you aren't sure if you'll want the product or if it's a scam, get one of those prepaid charge cards that you can pick up at walmart. Put the exact amout you need for the trial product onto the card and use the prepaid charge card in the order process. You get the product at the agreed to price, and you won't keep getting over-charged, or scammed since all the money allocated to the prepaid charge card number you used will have been exhausted for it's inital use. Go out and get a new one for something else rather than recharging the card with more monies so the scam company doesn't keep charging you.
It was a hard lesson learned, almost $1, 000 later. Fortunaly I got it all back by filing that claim with my insurance company through my home-owners insurance policy