I purchased a 'sample' of a teeth whitening product at a cost of $6.99 the terms indicated that I had 60 day...
The pop up ads are extremely convincing, sponsered by Oprah... stories of huge weight loss results from people in your own neighborhood, teamed with Total Cleanse, most likey another "Total Scam". Advanced Wellness Research issues a "Trial Period" but they dont tell you that after your trial period they will send you another shipment, charged to your provided card number automatically. They will also tell you that it is a non-refundable product because you did not cancel before the end of the trial period. I called to cancel but did not have my order number, so i gave all of my information ranging from address, name, email address, and even phone number. The customer service representative, hardly english speaking, told me he had no records of my name or any other information i had provided. I called back that afternoon, order number in hand... The representative i spoke with this time told me the system was down, he said he would cancel my account but could not refund my credit card for the product i unwillingly received. After nearly an hour on the phone he said my account was cancelled but he could not provide me with a cancellation number because...you guessed it "The system was down." I called back a week later requesting a cancellation number to be sure i would not recieve another shipment and charge. On this ocassion i spoke with a woman who told me i had never called before according to her records. She told me there was no cancellation request ever made to my account. After another hour on the phone she said my oredr was cancelled, but... if i wanted a total confirmation on my cancellation i would have to email the company. Very inconvenient in my opinion, im am forced to cancel my credit card in order to be sure i am not further charged by this company.
Furthermore, the personal information i had provided was passed along to another company.. Buyers Edge who enrolled me in yet another trial period in which i would be charged a fee each month to the credit card number i had provided to Advanced Wellness Research only. Obviously this company is also sharing personal information with other scandalous corporations and companies.
Please be very suspicious of this company. My recomendation...Do not buy their product.
Thanks for reading,
A concerned buyer
I saw an ad online for a free trial of the "Bright Teeth Whitening System" which says that all you need to...
I odered a free trial of Acia berry from Advanced Wellness Research and I authorized the use of my credit card for the shipping cost of $4.99. Approximately 14 days later my credit card was debited in the amount of $78.81 and an additional chanrge of $2.35, for an out of country trasnsaction fee. I did not authorize either of these debits. I have tried to reach the above referenced company three times by phone in the last 16 hours. I was placed on hold for over 7 minutes before the first call was terminated. During the last two calls I was transfred to an extension to "terminate my home delivery" and these calls were also terminated by Advanced Wellness Research (AWR), thereby making it impossible for me to cancel any services that AWR may contend I authorized. I have lodged a complaint with the bank that issued my cedit card and have requested a reimbusement of fees charged by AWR. However, I was not able to reach anyone with AWR to demand that no future use be made of my credit card. Stephanie Knapp
I ordered ACAI Pro from an internet ad that stated this was among the most potent formulas and had been approved by Oprah and Dr. Mehmet Oz, from a reputable site. The next morning, I felt uncomfortable about the order and attempted to call and cancel. I was cut off twice after waiting at least 10 minutes each time, then got someone I could barely understand. This person stated I had to have an order number, which I was never given in the first place, and that my name did not appear in their database. I told him that this was unacceptable and sounded suspicious. I knew then this was nothing but a scam. I asked to cancel the order, which he refused to do and stated I would have to call back when I received the order. The company name is not even on the internet site, but from their phone number [protected]) they were identified as Advanced Wellness Research. Five days later, I received an order from some outfit called FWM Laboratories for ACAI Berry Detox, which I didn't even order. My credit card had been charged on 2/23/09 for $2.00 and $1.95 from "ACAI Elite Bushey GBR, " and another for $4.99 that said "Acai Diet Today Cambridgeshir GBR." Concerned that my credit card would be further charged, I immediately called and canceled the card, especially after I found all the complaints about these two outfits on the internet. I believe this is false advertising and nothing more than a scam to bilk money out of people and I can't believe I fell for it. Nothing is free, either. You are charged for the bottle they touted as free within 14 days of your order. They only $8.94 total from me, and I will just have to chalk that up to a lesson learned. They won't bilk me for anymore!
Called credit card company and boy are they aware of this company. Filed a dispute and charges are removed pending follow up. Had to close my account to so they couldn't charge us again. What a royal pain.
My shock (or maybe not) is that Rachel Ray has her name attached to these people. Someone really needs to give her a wake up call. There's no way to contact her unless you send an email to her [protected]@rachelray.com.
DO NOT BUY THIS PRODUCT!!!
I have called numerous times trying to get a RMA to return my free trial that I no longer want and every time...
This is the conversation that has taken place between myself and Advanced Wellness Research recently. Normally I am very kind in my emails, but they have really ticked me off. But at least I got some results.
Thank You for contacting Advance Wellness Research - Customer Service.
We do apologize for the inconvenience caused to you. We've gone ahead and canceled your order, there would be no more future shipments or charges. Please return the unused bottle to our below mentioned address quoting RMA No. - RMA2443181VJ at the top of the package.
Our return address:-
Advanced Wellness Research Inc.
#3, 17th Avenue South, Nampa,
Make sure that we'll receive your shipment within the next 10 days.
For any further queries please feel free to call us at our toll free number [protected]
Thank you and have a nice day.
Advanced Wellness Research, Inc. – Customer Service
Subject: Re: Reply from Advance Wellness Research
To: "Service" <[protected]@advancedwellnessresearch.com>
well, Jessica (if that is your real name)
I did not realize people needed to give explanations for returning
products. I realized shortly after I ordered this product that it was a
scam. I have read many complaints against your company. I have tried
calling the number you listed, and have been hung up on. I get some gal
that sounds like she is from India, and can barely understand her. She
is rude and does not make it easy to cancel the order. I could go on and
on. I know your company has been reported to the Better Business Bureau,
along with some other companies who may end up investigating you.
I have not even opened the product, because then I know you will
probably not want to accept it back.
By the way, if you are going to get gals to model for your
advertisements, at least get a few of them. I have seen the same gal
with 5 different names. That right there tells me there is something
unscrupulous about this company.
Now send me the address where I can return this product.
> Hi Gayle Gustafson,
> Thank you for contacting Advanced Wellness Research - Customer
> Service. We do respect your decision to go ahead and cancel the
> subscription to our product, which may be due to some unexpected
> circumstances that you came across, however understanding the real
> situation behind your decision would not only help us to serve you
> better but improve our services as well.
> We would therefore request you to let us know the primary reason for
> Please note that in any case the returned system must include the
> following –
> Pure Acai Berry pack – Unused portion
> To return your system, simply call us at [protected]* *
> *NOTE:* You are responsible for costs associated with shipping the
> items back to us and your initial shipping and handling charges are
> not refundable.
> Thank you and have a nice day!
> JESSICA WATSON,
> Advanced Wellness Research, Inc. – Customer Service
I too feel I've been taken advantage of. You are offered a FREE 14-day sample for $4.99 shipping and handling. I did not think the product did anything and when the package came it DID NOT say you had to call to not be charged $78.81 for the rest of the pills. You are shipped a bottle of 60 which if you're told it is a free 14-day sample why give you a full bottle - why? so the company can rip you off for $78.81. I think this really stinks. I hope these people can sleep at night ripping me and I'm sure plenty of others off.
My name is julia lehman. I have an incurable disease, with 3 children. I am a single mom. The disease has now spread. I am on disability, and cannot even do sedentary work.
On the 29th of january, $78.81 dollars were illeagally drafted from my account, without my permission!!!
I don't know what company this is, I was also billed $4.99 from my account... On the 12th...
I have these packages and I didn't order them. They haven't been opened, I am sending them back. I am a very ill woman, and would never buy a product. I tried to go to a site to cancel..."no order placed." is what came up. The canellation number which they wanted... I didn't have one, because I didn't order anything. So!! Now I don't even know how to cancel this.
My e-mail address is: [protected]@aol.com
Right now, with the help of my bank, a fraudulent investigation is taking place.
I want these funds returned.
I can be reached at [protected],
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