This is the conversation that has taken place between myself and Advanced Wellness Research recently. Normally I am very kind in my emails, but they have really ticked me off. But at least I got some results.
Thank You for contacting Advance Wellness Research - Customer Service.
We do apologize for the inconvenience caused to you. We've gone ahead and canceled your order, there would be no more future shipments or charges. Please return the unused bottle to our below mentioned address quoting RMA No. - RMA2443181VJ at the top of the package.
Our return address:-
Advanced Wellness Research Inc.
#3, 17th Avenue South, Nampa,
Make sure that we'll receive your shipment within the next 10 days.
For any further queries please feel free to call us at our toll free number [protected]
Thank you and have a nice day.
Advanced Wellness Research, Inc. – Customer Service
Subject: Re: Reply from Advance Wellness Research
To: "Service" <[protected]@advancedwellnessresearch.com>
well, Jessica (if that is your real name)
I did not realize people needed to give explanations for returning
products. I realized shortly after I ordered this product that it was a
scam. I have read many complaints against your company. I have tried
calling the number you listed, and have been hung up on. I get some gal
that sounds like she is from India, and can barely understand her. She
is rude and does not make it easy to cancel the order. I could go on and
on. I know your company has been reported to the Better Business Bureau,
along with some other companies who may end up investigating you.
I have not even opened the product, because then I know you will
probably not want to accept it back.
By the way, if you are going to get gals to model for your
advertisements, at least get a few of them. I have seen the same gal
with 5 different names. That right there tells me there is something
unscrupulous about this company.
Now send me the address where I can return this product.
> Hi Gayle Gustafson,
> Thank you for contacting Advanced Wellness Research - Customer
> Service. We do respect your decision to go ahead and cancel the
> subscription to our product, which may be due to some unexpected
> circumstances that you came across, however understanding the real
> situation behind your decision would not only help us to serve you
> better but improve our services as well.
> We would therefore request you to let us know the primary reason for
> Please note that in any case the returned system must include the
> following –
> Pure Acai Berry pack – Unused portion
> To return your system, simply call us at [protected]* *
> *NOTE:* You are responsible for costs associated with shipping the
> items back to us and your initial shipping and handling charges are
> not refundable.
> Thank you and have a nice day!
> JESSICA WATSON,
> Advanced Wellness Research, Inc. – Customer Service