Bravofly
Reviews and Complaints

I booked a 7.00am flight to Canberra for Friday last night at 8.00pm.
NO confirmation! By 8.00am I was ringing the bank and cancelling my Visa.

These types are a menace.

The chronical "sorry" in your first lines are not going to solve the ongoing incompetence of the Bravofly servives Sofie...

I booked a flight online(trough skyscanner) and payed with credit card, the payment was succeded. I never got a confirmation on my email, only on the website. The full amount was booked from my Credit Card. When contacting the customer service by phone I had the spell my name over and over again, they speak very very bad English. They did not found my name en email details in their system, and where very rude. I had to send an email to their client support. After an unsatisfying reply I tried calling their alternative number, you have to pay 6 euros in advance per 15 min!?! That is madness.

Conclusion, I got no valid response, no booking and lost a my money, great job Bravofly. Companies like this deserve to go bankrupt! It's a bloody same.

Email details:

On 14 feb. 2014, at 19:28, wrote:
It is really unbelievable, BRAVOFLY and their customer service sucks big time, I will never do any kind of business with this company..

On Feb 14, 2014, at 1:05 PM, wrote:Can you please reply this email?

On Feb 13, 2014, at 08:39 AM, wrote: Hi Myriam, Ik have not received a confirmation mail but the payment and booking was confirmed (on webpage). As you can see, the amount has been booked from my Credit Card on the 20th of januari

20-01-2014 BRAVOFLY PARIS FRA ****.****.****.**** 138, 37 Omschrijving BRAVOFLY PARIS FRA

Can you please check this payment and booking in you administration?Kind regards,

On Feb 13, 2014, at 06:40 AM, Customer Service wrote:
Dear - Thank you for your email We want to inform you that if you make a booking through our web site you receive automatically an email and sms in this case if you don't receive anything yet could you please check the email adress by which you make the booking on line in order to check it for you.Best Regards, Myriam Yahiaoui________________________________

Customer Service TeamBravoflyRumboGroup12/02/2014 12:11 - wrote:Dear Madam/Sir, On January 20th 2014 I booked a flight on Skyscanner with Aer Lingus. The agency is bravofly. I selected the flight filled in my details and successfully completed the payment by creditcard. (see attached file). I got the confirmation on the website. I have never received any email. I have payed for the transaction. I have contacted bravofly, but they can not find any details.I would like to get conformation for this flight I booked and played for.

Dear Sofia,

I've booked a flight from New york to London for 15th of June with Bravofly 3 days ago with the booking number I've sent to the email you mentioned. A confirmation was sent of my booking straight away, however a note that it needed to be confirmed with the airline was there.
The day after that confirmation was a cancellation of the reservation because prices changed between the reservation on the website and with the airline.
I admit that, and it happens. But so far I haven't got the refund, or money back to my card. When it said explicitly in the email that my card wouldn't be charged.

Now I don't have a flight or money on the card to book another one. I demand my money back immediately. If BravoFly couldn't provide the service I understand, but limiting my purchase options by not refunding me, that is plain wrong.

Best regards,
Telmo Martins.

I have asked for the receipts of my booking for many times through both emails and phone calls. However, they delayed that for one month and haven't answered yet! Besides, the man answered the phone doubted my language ability three times, which made me rather unhappy. When I asked whether you could call me back because the connection was not so good, he refused and rudely said, No I can't, I am too busy.
I will never ever book any tickets through Bravofly, the worst agency!

Dear Prospective bravo flight customer,

All the above comments regarding bravo flight is absolutely correct. Bravo flight is the WORST service you could use. I had a horrible horrible experience with them. I booked two tickets one for me and one for my mother. The tickets somehow managed to both go under my name and I called their HORRIBLE customer service line and they told me the same b.s. that they told every one on here...that they will get in touch with the me but never did. I never wish this misfortune upon any being!

Bravofly is terrible! NEVER EVER under any circumstances book your flight through them! I'm trying to get my money back for a flight that was cancelled and it is very difficult. I don't think I will ever get it. Dealing with the customer service is a nightmare . I fly quite often and I'm sure I will never book anything through them again. I would advice everyone to do the same. For sure I will not recommend Bravofly to anyone and I will strongly discourage them from using their website. K.

I am still waiting for a refund from BravoFly, it’s now been two weeks, and no response has been received. They had messed up out group booking, and I had to buy a new ticket. On speaking to a CS staff I was advised that I will be refunded for the new ticket I bought. I have now sent them two emails, no response as yet.

I agree with the MoreI4! Don't use Bravofly! I have now had two bad incidents and WILL NOT use this website ever again. (It was only that I had pre-booked a flight, otherwise I would not have used them a second time) In response to my first complaint, I got an identical response to you and when I contacted sofia@bravofly.com - I got more of the same and no action.
The latest incident has me really annoyed though! I finally got through to the call centre (paying my EUR 6) and was told someone would call me with the changes I was requesting (we confirmed my phone number at this time). I then get an email a few days later saying that my number had been incorrect and they couldn't contact me. I had received no calls and I know my correct number was given. I decided to just forgo the flight because I was paying more money calling the call centre to fix the problem. Then today I receive a reminder sms about the flight. So clearly, bravofly do have my correct phone number! I am so appalled, I am on a campaign to tell people DO NOT USE BRAVOFLY.COM!

It's definitely a terrible costumer service. I needed to change the time of a flight for a business meeting and the whole thing is a catastrophe by them.
I even called the airline and they insured me that through my booking I have to be able to make changes throughout the travel agency. My life would have been much easier if I would have booked directly by the airline.
Bravo fly doesn't let you make any changes in your booking online. So you have to call their crappy number and wait hours and hours on the phone and pay a huge amount of money for the phone calls, and still after 15 mins wait about 1/5 Euro per minute, they tell you all lines are busy, call later ... every time I call, that's the case! Then why don't they have an online service, when their phone lines are so busy ALL THE TIME!

Charged my visa card and got nothing in return. Will be asking visa to launch an investigation as i cant even get in contact with the company.

Very very poor customer service CRapppppppppppppppppppppppp

Cancelled our flights and no response and now the customer service don't give a crap. And I know this is the worst customer service so I requesting a refund. they will make you wait and don't give answers. And the representatives are so rude it unbelievable

Dam I wish I can take it further any help would be appreciated

I must warn people about using Bravo Fly to book flights. To make any changes is almost impossible you are asked to wait upto 24 hours for a call back. If you book direct with the airline this is very simple. The delay in returning a phone call cost me the opportunity to travel because the few remaining seats on the flights were sold.
DO NOT USE THIS COMPANY THEY ARE TERRIBLE!

LOL the whole internet with bravofly answers "Im sorry"

And just to add to this...After i asked to speak to the call agents supervisor, i was hung up on. I will also give bad reviews to my friends and family who fly quite often and also arrange flights for their work places. VERY UNHAPPY customer.

Bravofly is extremely poor at customer service. We booked a family trip to see a relative, but before we left we realised we needed someone to stay an extra day but when we tried to call and change the flight, NO ONE ANSWERED! for 2 days we tried calling and finially, 10 minutes before we left, they answered! By this point they advised that it was too late to change it and they were not permitted. To me, for a travel agent only to take requests like this over the phone AND THEN NOT ANSWER is utterly disgusting. I will NOT be booking with bravofly again due to this, we paid a lot of money for you people to mess us around. You should be ashamed in a time where people cant always afford to travel!

DO NOT BOOK WITH BRAVOFLY - I booked my flights with them and now realized that I needed to change the booking, Bravofly refuses to let me talk to somone directly about this, normally with a travel agent you can do this straight away. Insted you get put throguh to a customer services representative who then puts in your request to the back office, in turn they cannot tell you how long it is until they get back to you with potential dates for changes in the meantime the flight price is going up - nightmare never ever again by far the worse online travel company I have ever booked with dont do it!

I booked a ticket from Bravofly-Trip advisor about a month ago. It seemed I didn't find any bad reviews on them so I went ahead and booked a Melbourne-Perth- Mauritius connecting flight with a 2hour gap in-between flights. I didn't know until after I booked that they were based in Switzerland so when I saw that on their confirmation email, I decided to call them to ask whether I can take any insurance in case of missed flights etc. They said 2 hours was ample and the Bravofly No Problem would cover all these things. So I bought their "insurance" as well as a QBE travel insurance since something sounded dodgy about the fact I had to pay 6 euros per minute for customer service that is not even near Australia. Unfortunately I missed my flight after a flat tyre and didn't get there in time for baggage drop so when I called Mike, a very very very rude guy on the phone with a "get stuffed" attitude, he practically forced me to cancel my whole flight with no guarantee or partial refund. When I got home and re booked tickets- this time with an Australian site- I sent them an email, they were not the least concerned of their extremely poor customer service, and decided on a Sunday- 4 hours after I contacted them that my refund would be 143 EUROS IN A VOUCHER TO USE LESS ADMINISTRATION FEES from my 1255 Euro ticket. I am searching a way to recover at least my return flight costs since they can resell it to somebody else. I am so angry, I will find a way to sue them somehow, this is my mission

They are useless and very rude. Never heard of having to wait 24 hours for a flight confirmation before. Not very helpful when you have to book a connecting flight!
Bravofly are quick enough to take your money, in fact they do so as soon as you finish your booking on line, but then they send you an e-mail saying that it could take 24 hours to get confirmation and that you should not book a connecting flight until you get the said confirmation. I called my credit card provider as soon as I received that e-mail, thinking that this was not quite right, and was told that the payment had already gone through although Bravofly assures you that the money WON'T be taken until the booking has been confirmed. I called Bravofly to ask what was going on and eventually asked them to cancel my flight, ( which is allowed if your flight has not been confirmed). I was then told that it could take up to 7 DAYS to get the refund!
And on top of that, despite their wonderful advertising, it turned out that I booked the same flight direct from the airline for £10 less!
What a scam!

I just received a call from American Express. My card info got stolen and used for a Bravofly ticket. I have never used Bravofly, but wonder what their online secure payments policy is like. Beware !...

Never never use this agency. Nor should you trust and go by simona@bravofly.com and Sofia@Bravofly.com 's word that they would look into your cases personally. they would just say this for the audience, in public. the reality of the situation is that they would just ignore your emails to them.

please do not book through bravofly. book directly with the airlines itself. bravofly charges agency fees, credit card fees and by the time you buy the flight ticket, the final charges would no longer resemble the amount you begin the booking with. the charges are not tiny or reasonable. they are exhorbitant and they charge each individual, even though you mad a full payment through a single transaction. if this is not theft, i don't know what is.

I can identify completely with the complaints, as I have also had a devastating experience with Bravofly.com. After paying £2487.88 for three tickets to
London, (with a transit through NJ), my children and I were unable to board the flight. The Airline attendant explained that since we did not have USA visas, we could not board the flight. We were in tears. When we contacted Bravofly.com they told us the tickets now had no value because the outbound flight was not used. No assurance was given that we would get a refund, even though; we were not informed during the purchase that a USA visa was compulsory to make use of the tickets, as a result of the transit. Our family is heartbroken because we missed the graduation of my daughter and now we have no tickets to attend her wedding which is in August. Bravofly.com did not exercise due care in ensuring we were informed of the terms and conditions of the purchase. I emailed customer care to explain our plight and asked that they place a notification for a US visa on the purchase page...that has now been done. But it is too late for my family and me. After four years of many jobs and hard saving to make this purchase we are broken hearted to be forced to miss our daughter's graduation and wedding. Customers have rights too. This is so unfair...I am currently pursuing legal action. This site confirms my suspicion that Bravofly.com is less than credible in its dealings with customers.

DO NOT BOOK WITH BRAVOFLY - I needed to change my flights, when I called up I was not able to find out the costs of the changes, all that I was told was that back office would get back to me on the subject. When I asked how long it would take for them to get back to me they said it could be almost a week, it seems like they are clearly creating a distance between their customer services and customers I bet there is going to be a whole series of administrative problems when I try to change my flight - not good

PLEASE DO NOT USE BRAVOFLLY WEBSITE! I am also very angry about the extra admin charges Bravofly has charged me on my Ryanair flights to Pisa. The charges were not explained properly and there was a rush to purchase the tickets because Bravofly kept informing me that the prices are changing. I paid £1308.28 for 4 tickets plus an extra of £46.41 on top. This charge was not fully explained at the point of purchase and I assumed it was a charge by the airline. I feel cheated when Bravofly advertise it to offer the lowest fares but with their charges on top, this is impossible! I also cannot find the complaints department to liaise with Bravofly regarding this matter. I find this very unprofessional and definitely not putting the customers first. It also advertises to be able to use American Express for the purchases but when I were to pay that option was not available. This is very misleading.

Avoid!
They make a lot of mistakes that in the end means charging you a random sum of money that is much higher than what was originally advertised. Customer service is nonexistent, e-mails are not answered.

I booked a flight to Dusseldorf paid by my bankers card, after 24 hours they informed me that there was a technical hitch and that my booking had been cancelled When I spoke to a representative about the refund of my money she (Arianne) told me that he had been put in my bank 3pm on that day! Imagine my surprise when it is still not in my bank and I have just been told it will take 1-10 days to return to my bank. It took less than a couple of seconds to go into their account and yet they are keeping MY MONEY for 10 days! What interest are they making on such transactions? I will be speaking to my solicitor and I will be informing everyone I know on facebook not to book with this company...it would be helpful if anyone knows their customer complaints department e-mail or address so that I can tell them what I think of their service!

Really angry with their booking system which gave me a flight option which then required paying another 95 Euros at the airport. The flight was not direct, it went through Milan and arrived there at 00:20 and the next flight was at 07:45. A long time to wait overnight, but I thought I'd sleep in the airport and it was the cheapest flight option. What I failed to notice was that in the flight details it said the first flight arrived in one airport, and the second flight left from another. This wouldn't be too much of a problem during the day, a bit of a surprise maybe, and a 15 Euro bus from one airport to the other. But at gone midnight there were no buses and the airport was closing so there were no staff around to help me. I don't speak Italian and had no Euros on me as I wasn't expecting to need them. Luckily my card worked at the cashpoint and I had to get a taxi from one airport to the other, costing me 95 Euros.

Contacting Bravofly they have dismissed my complaint because the booking details do state the different airports. Which is true. However in my opinion there should have been a big flashing red warning that booking these flights would require a 95 Euro transfer. It was an easy thing to miss when you are not expecting the flights to be in different airports, I didn't think to check and I'm guessing other people would easily make the same mistake. Or, really, these sorts of flights shouldn't even be on offer. Who would knowingly book a flight that required such an expensive taxi transfer?! If I book a flight from one place to the next I expect my flights to get me there, without me having to pay to travel inbetween as well.

my booking ID is [protected] with Bravofly.

Air asia is willing to refund but the Bravofly agent is saying that refund is not availabale.

What is the policy of this?

Since I'm cancelling the booking within 24 hours of the confirmation.

So, why you can't cancel it and refund?

Hallo my booking ID is [protected].

I clicked by mistake (actually were no other options to click other than 1 choice) the refumd option as travel credit but i wanted it to be cash refunded. Would you ease change internally the refund to cash instead of voucher?

Thanks

Bravofly has not refunded us the fees due when we cancelled our flight due to protests in France.

Although refund was given to bravofly from the airline, this scam of an agency will not refund in full as promised.

I have contacted them multiple times and have screenshots of the things that were said as proof.

Hello, i have a QNR code but i have not received any ticket yet. my flight is next hour and bravofly is stil telling me to wait. they are extremly unprofessional and i want my ticket now. today is 27 march 2023 and my ticket should be already issued. i booked the flight on bravofly since the previous thursday.

Have booked flight ticket of four thru Bravofly to Ho Chin Ming city on the 1st to 4th January 2023. Till today no updates from them on the confirmation of the flight. We are still waiting for the confirmation flight email. Wonder what took them so long to confirm the flight as payment has been done.

Through a mistake created by Lufthansa airlines, I had two reservations for the same flights, one via Lufthansa and the other with Bravofly. Once it was recognized, I cancelled the reservation made with Bravofly, explaining, or at least trying to via their online 'chat', that this mistake had been made and I was cancelling within a 24 hour window.

my booking ID is [protected].i booked 2 flight tickets from Johannesburg South africa to cape town on the 15th Dec for R1919.83.it was not booked and an email that it wasnt was sent and that a refund was issued.i contacted the bank 3 days after since the refund diddnt reflect and they say no refund was issued.

I am not sure how to change a date of my travel - How do I contact someone in Melbourne Australia

Booking was confirmed with full payment by bravofly. But... kuwait airlines denied booking and asking for payment; sending this message:

Dear Passenger,

To avoid a cancellation of your booking THL9JC for your flight from Jeddah (JED) - Kuwait (KWI), please purchase your ticket before 11:00 / Nov 6, 2022 local time.

The sent me an email on 6/4/22 stating they could send money back to my card but would wire the money to bank $1532.34. The money never arrived. This appears to be a bogus company they lie say they wired money then say they didn't