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[Resolved] Branch Banking & Trust Company / BB&T / overdraft charges

1 Winston Salem, North Carolina, United States Review updated:

The available balances online do not correspond to the actual balances of my account, I have only been a customer for 2 months and have been hit with 5 overdraft fees. The latest 3 were on the same day during Hurricane Michael. I went in to my local branch and was told that I should try using a register to keep my balances. Why even offer an online product if it doesn't work. I have been with Chase bank for 15 years and only had about 3 overdraft fees. There seems to be a lot of customers that have the same complaints. I believe I will be taking my business to a bank with more updated technology and better customer service skills. Thanks but No Thanks

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Please contact BB&T at ceoline@bbandt.com or 888-628-3926 for assistance with your issue.

To
Oct 13, 2018
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Comments

  • Ms
      17th of Oct, 2018
    0 Votes

    I have been a BB&T customer for several years and have had overdrafts here and there, but I received 3 overdraft fees due to the way BB&T posts and pends activities specifically, between 10/12-10/15.
    I contacted customer care about this, several times today. The first time I called, there was a wait of over 30 minutes and I did not wait on the line. My second call, same wait time but I requested a call back. The agent that called back talked as if she was reading a script, didn't listen to my questions, but made a point to tell me about the overdraft refund policy. When I asked for a supervisor, she told me that they would tell me the same thing. I then told her that I asked to speak to a supervisor, I did not what she thought they would tell me. She put me on hold for several minutes then I was mysteriously disconnected. I called back a third time, there was a wait time of 41 minutes, I requested a call back and the young lady that I spoke to was at least apologetic for my inconvenience and her peer's inadequate customer service and filed a complaint on my behalf about my situation, but politely told me that the bank's system won't allow her to bypass the overdraft policy (no more than 1 refund in a 2 year period). I understand the policy completely but, if I am looking at my balance and trusting the accuracy of the available balance, why then on Monday are items shuffled for the bank’s convenience? In the end, my balance is -$115, mind you, the 3 overdraft fees equal $108. These pendings were strategically posted so BB&T could profit from the overdraft fees.
    This is the same practice that 5/3 Bank did to me years ago and I was part of a (successful) Class Action lawsuit because of it! I am going to reach out to the same attorney that litigated that action to find out about options available to me and I'm sure others.

  • Ms
      17th of Oct, 2018
    0 Votes

    XXXX & XXXXX, LLP class action attorneys are investigating similar overdraft fee claims from customers of XXXXX Bank who have been assessed overdraft fees. If you or someone you know has a XXXX Bank checking account and has been assessed overdraft fees contact us our class action attorneys would like to gather additional information about your transactions.

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