Boston Pizza International / boston pizza north york center

northyork, Canada

Hi I visited new opened store right across the North York Centre with my friends and their family. I don't know what was wrong there. the management was horrible. Once we ordered foods, it took over half an hour to serve and worst case was we ordered kids menu for my boy but it took almost an hour to serve. It means that while we eat my boy was cried for starving. Finally kids menu was served but it was wrong food. We complained the waitress(sephora) but she just said that 'talk to the manager.' without apologizing her fault. Then the store manger(jim) showed up after 30 min we complained then he said that no charge for the kid menu then he was gone. I really love Boston pizza. I used to go there when it was in sheppard centre but this is not what I know as Boston pizza's service. This location needs more training for what the customer service.

Jan 24, 2017

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