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Boost Mobile

Posted: Nov 14, 2017 by    

a screen protector I purchased that was put on my phone incorrectly

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Contact information:
Salt Lake City, Utah
United States
I Angelique Wilson switched my account from straight talk to Boost Mobile got a phone a phone case and a screen protector for the phone. the person working at the store put the screen protector on my phone and put it on incorrectly there was bubbles on the top and bottom as well as a chip on the right side. I made this aware to the person that helped me purchase my services to Boost Mobile and she told me that she will replace the screen protector since she did not adhere it completely to my phone. I was told that I had to wait to receive a new screen protector because they did not have any more available in the store. I waited for a week and a half for the new screen protector to arrive at the store. In the time of waiting for the new screen protector the place where the screen protector was not adheard to my phone it got a crack in it I did not drop my phone nor have I damaged my phone. that area was weak and it cracked I was told when I went into the store to receive my new screen protector to replace the one that I bought that they will not replace it because it has a crack in it. I am a very upset customer and considering switching to a different carrier I would like my screen protector replaced because I did not pay for a screen protector that is not going to protect my phone. I would very much appreciate somebody to contact me as soon as possible so I can get this matter taken care of. I have tried speaking with the manager she told me the same thing and I also asked for a corporate manager somebody who is above her and she told me that she would not give me that information. My number is 801-641-1973 I have spent 2 hours on the phone talking to Boost Mobile they've transferred me to Sprint then Sprint transferred me back to Boost Mobile I would just like somebody to please get this matter resolved as soon as possible thank you
Complaint comments Comments (0) Complaint country United States Complaint category Mobile & Cell Phones

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