I put an order in to get replacement cushions for my couch in October. I was told it would take 4-6 weeks which made me thin Thanksgiving., By the time Thanksgiving rolled around and passed I started calling to see where they were. I recorded the amount of phone calls and they amount of time I was put on hold and even wrote to them. I called weekly and asked and kept getting the answer that they were on the way. Christmas came and went and still know replacement cushions - Then the Superbowl came and went and I kept calling and always saying that they had left the warehouse and they are on the way. Well In Feb. of 2008 I must have gotten a new employee who hadn't heard my story and she told me that they were being sent from a third world and yes they were on the way. This didn't sound right so instead of waiting a week, I called the next day and low and behold they were not able to get the delivery so they canceled my order. All I needed was the foam cushions! Not the material - no just the cushions. I am so pissed at that company! I will never go back. I will never allow any of my friends or family go there either. They never even had the courtesy of answering my letter - no apology - no nothing. He ***!