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Bob's Discount Furniture / incomplete delivery

1 NY, United States

I spent $800 ( a lot for us on a serious budget) for a full size bed and twin bed. They delivered them a week ago, 12/2, but failed to deliver the basic sliding frames. The delivery man claimed that "the warehouse was out of frames" and they would deliver them as soon as they could. It has now been a week and no one has even
called to deliver the frames and explain the situation. We have been patient
because we know some times mistakes are made, but this is unacceptable. Being on
hold with your customer service for 30 minutes at 7:15 am is also unacceptable. Calling back again to speak with them at 1:30pm the same day meant being on hold for another 30 minutes.
The costumer rep, Nancy, who eventually came on the line could not schedule the
delivery until Monday DECEMBER 13th. WE HAVE BEEN WAITING A WEEK because of their
error and need these frames. I will take legal issue with Bob's. What kind of a furniture business runs out
of standard sliding frames for beds? DO NOT SHOP FROM BOB'S DISCOUNT FURNITURE. BE WARNED. Spend the extra money at any other furniture store.


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