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Bloomex / Product not representative / late delivery

1 Montreal, Québec, Canada
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I just stumblerd onto this website.. 3 years ago I ordered flowers for a funeral.. they were to be delivered to the funeral parlor by a specific date & time.. they were not.. I called the customer service right away for info. and they told me that I had to order by a specifc time in order to have the guarentted delivery .. why did thye not tell me this when I placed the order.. ?

Also what I got was not representative of the picture they have on the website.the bouquet was much smaller, less flowers and the base was not the same. . be very weary about ordering from this place.

They then sent me an email to see how I liked my experience ordering from them and what not.. I was completely honest wiht them and told them.. guess what? Never got a return email or any sort of attempt for complensation..

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