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Blockbuster Movie Rental / fraudulent company

1 United States Review updated:
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I returned a video via the drop off box. I was then notified by the store that it had not been removed. I asked them to look for it on three different occasions. They claimed it was not in the store and they would charge my account for the full movie and restocking fee. My questions are why would they charge me full price for a used movie and then not take off the amount that I had paid to rent it. Why am I paying a restocking fee if they "don't have" the movie.

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  • So
      22nd of Mar, 2010
    0 Votes

    You're probably just confused. You pay the restocking fee if you return it late, not if it's never returned. That, or the employee's confused. Also, are you CERTAIN you didn't return it to the wrong store (like Hollywood Video?) or put it in the garbage or something? (I've seen both happen before, so it's not impossible.)

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