Blockbuster review: manger wont' rent movies - can't work computer system ( 2 comments)

I went today to rent a movie at store # 92457 at 2616 S. Voss, Houston TX 77057. I have rented several movies there before. On a previous receipt I have from renting movies on 08/04/09 it has a customer # and my name is listed on the receipt just as it is on my drivers license.I rented several movies in August using my driver’s license. Today, the Manager there, Flipia, would not rent a movie to me, because she said I was not in the system and I may have been renting movies under another name. All movies I rented were under my name, and keep in mind, the name, my name as on my driver's license is listed on my receipts which I have. I don't appreciate Blockbuster's refusal to rent movies based solely on one of thier manager's inability to work a computer system and bring up a customer's account. Her inability to do her job is the company's responsibility not the customer's and it is outrageous that she blamed her inability to work the computer and pull up my account on me by saying that I may have been renting under someone else's name. Blockbuster's allowed thier manager to refuse to serve me because she cannot work a computer. There is still a movie I would like to rent but I can't because they have an incompetent Manager that can't bring up customers accounts. Also no one at store # 92457 had this issue before. I asked if I had a late fee because if I do, I want to take care of it but she can't tell me that as Flipia insist I havn’t rented any movies from Blockbusters in the last 90 days which is of course untrue.