I've been renting from this particular Blockbuster location for at least two years, and I have always been a good customer. I rented movies often, and if I ever had late fees I always paid them off by my next visit to the store. I have never lost a DVD, ever, but I've had problems with this Blockbuster in the past. One time they charged my card for a DVD that they had claimed had not been returned to the store. When I called them to settle the matter, because I KNEW I had returned the DVD, one of the clerks found the DVD on the shelf. Apparently someone had placed it back up for rent but had never checked it back in. Another time I received a call about a case that had been returned without the DVD in it... turned out that someone had taken the DVD out of its case, left it on the counter, and forgotten about it. Most recently the very same thing has happened, only this time they're not able to find the DVD and they're saying it's my fault, that I hadn't turned in the DVD. I KNOW I did because I always check the case right before leaving home, and a friend of mine had double-checked it before dropping it off in the drop box. They still claimed that I'm accountable for the DVD despite my good history with Blockbuster and this store's history with employee carelessness and negligence. At most, the manager was willing to "pay" for half of the DVD which would then bring my balance to $6.00. So, I paid the fee, closed my account, and I will never be doing business with Blockbuster again. On average I spend about 20 dollars a month on movie rentals. Smart business.
Blockbuster has brought back the late fee. Instead of calling them late fees they call them restocking fees and still advertise no late fees. Sounds like fraud to me.
I rented 3 movies from Blockbuster Video in Rita Ranch, Tucson, AZ.
This was my first time so I had to give my credit card number to open an account...I had a bad feeling and should have walked away. Anyway, I opened the account and rented 3 movies. It was a Monday (I believe June 29, 09) and I had to return the movies the next day, which I did! After a week I get a $23.76 charge on my credit card. When I called I was told that I did not return the movies. I told the manager that I most certainly did return all 3 movies. I was told a credit would be issued. Yeah - a $10.80 credit...so I called again and was told that two of the movies were not returned (I was told to hold on they would check for the movies - guess what they found them)...I again told the manager that ALL 3 movies were returned the next day. Again I was told a credit would be issued. I then went to BB video to close my account and again went over the credit due me and was assured it would be taken care of. Again they issed me $10.80 ...that was $2.16 short of what I was owed! Again I called! The manager told me I was being charged for one of the movies because I kept it 2 extra days. AGAIN I told her that ALL 3 movies were returned the day following the check out. I had to drive back to have them credit me the $2.16 to get this taken care of. Screwing up one movie is bad enough but to screw up the return of all 3 movies!!!
I will NEVER DO BUSINESS WITH THAT BLOCKBUSTER AGAIN!
They are VERY UNPROFESSIONAL!
I have been a loyal Blockbuster Video customer since 1987 but this past Friday I handed in my Blockbuster Rewards Membership card and told them I do not need to pay for my own extortion. I was told that I could no longer exercise my membership privledges until I surrendered a credit card or debit card number for Blockbuster to put on file. I rented from this company for over 22 years without putting a major credit card on file! Add up the numbers at over 8-10 videos per month plus many pre-viewed movies purchased...probably over $5, 000 paid to this company and they go and lose me over an undocumented policy change? Not one mention of this policy prior to entering their stores! My major reason for not providing them with a credit card is because I was aware of their double-dipping of customers when they return their late videos and pay at the store only to find out that their debit cards were automatically debited/charged for the same fee that was paid in the store by cash!! I said no way to this policy. Beware of Blockbuster corporate policies which blackmail you into surrendering your credit card to them. BOYCOTT BLOCKBUSTER NOW!!!
On May 31st I went into Blockbuster Video in San Antonio, Texas on Medical and Fredericksburg Road. I have been going there for years. They have a bubble gum machine with their name on it. I attempted to chew the gum and my tooth broke. The gum ball was hard as rock. Part of my tooth crumbled out. I took this immediately to the manager whose name is Sam. He called in the incident report. Sam stated I will be contacted within 24 hours. I never heard anything so I went to the store. I talked with another manager, John Estes, who said I should be hearing something shortly. On June 4th I called Sam at the store and told him I had not heard anything yet. He stated "Let me give them a call." Today is June 8th and not a word. I feel I am getting the run around and in the mean time I have to get a new cap for my tooth.
On Friday May 22, 2009. I bought in some wii disc to be cleaned and resurfaced at the local Blockbuster. The reason was with wii Sports it would sometimes freeze when playing golf. I was told they would resurface and clean it and it would work great after. So, I decided to bring four other games with me to be cleaned. Bought the disc in, Heather the girl working told me she would resurfaced all the disc and they would work great.
After they were done, we bought them home. I put Animal Crossing in and the whole system got an error. The wii will not even read Animal Crossing. That game was played right before we bought it too BlockBuster, we have the wii log file to show it was played. Then wii sports, got the same error. Then, Mario Kart, same. All the games were played before we went, same with the log file to show they were played. Called wii support, thinking maybe a problem with our wii. Games that were not bought in work fine, just the three resurfaced disc. Called Blockbuster, the manger told me he would refund the cost of the resurfacing, nothing else. Called CS at Blockbuster and they will give us a $40 gc for our time.
I rented a game from blockbuster sunderland for my special needs little boy and was annoyed as once again it did not work. I took it back and asked for my £3 back and was met by abuse and was told i was a liar as they claimed i had not rented it from them as it had come from sainsburys superstore (Obviously another one they have bought off customer that was not checked before renting) the game had their sticker with prices etc on front !!! I was humiliated and called a liar, thief and practically called satan. Why would i do a scam for sake of £3 ??? I am furious and will never use them again other customers be warned
blockbuster changed their online agreement without notifying me. When I called to complain they said they would refund my monthy fee back, now they say they can not refund me.
To top if off, they asked me come back as a member with the same plan and pay $11 more a month.
So there scam to to get the older members paying the lower fee out, just to get them to renew with the current higher monthly fee.
Blockbuster has all employees deceptively placing a "hold" on all customers' credit cards who pay CASH for a...
I finally discovered that blockbuster.com has been charging my debit card for 4 months in the amount of $21.24. I was told by blockbuster.com they received my information from jc whitney. I ordered parts thru jc whitney and somehow they provided blockbuster.com with my information. Blockbuster said I will have to go thru my bank in order for them to refund my money. This has been a total nightmare! I will never place an order thru the internet again.
For anybody that is considering BlockBuster Online... I URGE you not to do it and save yourself headaches and money. They keep changing the rules of service and their shipping time frame is slooooooowww!!! I recently got tired of receiving scratched up DVDs and decided to start reporting every single scratched up DVD they sent me... oddly enough it would be an average of one out of every three I would receive. After reporting an issue on those scratched DVDs from the queue there was an option to either get the same title shipped or the next on your queue. I would select “send same title” but would often still receive another scratched up copy which translated into time and money wasted since I waited almost 10 days between the process or receiving the same movie twice scratched up and of course unable to watch it in the end. I then tried switching to opting to “send the next title” on queue instead of the same replacement only to get the same results. I have also tried to show the scratched up DVDs to the local rental store when I would exchange them for a FREE movie and of course the supervisors/clerks could careless, they would just say to report it online or call it in as they couldn’t do anything because it wasn’t a rental from the store. Today I once again reported a scratched up DVD and got a nice message when doing so:
“We are sorry that you had difficulty playing this DVD. Due to the unusual number of DVD problems reported on your account, we are unable to send you a replacement disc right away. Please return the disc so we may properly document it on your account and send the next movie in your Queue. We will schedule this disc for cleaning and examination. If you wish to rent - Disc 1 again, please add it to your Queue.”
As you can clearly derive from that ###ic message; according to them I’m somehow OVER using my right to report DVD issues regarding their scratched up discs and therefore I should be penalized for it by not getting a replacement. Now tell me that isn’t GREAT customer service that feels more like a slap on the face. As a paying customer of course I will be reporting their scratched up DVDs as it’s not a free service so I expect the product I’m paying for to be in good working condition. They need to check each disc before shipping them rather than provide terrible customer service. I have tried e-mailing their customer service on different occasions on different issues including slow shipping time frames and their responses are straight out of the FAQs on their site. I tried calling and the wait time is just as discouraging, who has time to be on hold for 10-15 mins only to get a customer service rep that will quote you their policies listed on their site or recite you their FAQs.
To top it all off and it may very well be another topic, they now have a new policy rule for their Total Access campaign. If you exchange an Online-rental at a local store you will not have your next movie on your queue shipped to you until you return that FREE exchange rental back to the store. In other words if you want your next “scratched up” DVD to shipped from your queue quicker you are better off taking your Online-rental straight to the post office. Whoever is the genius marketing chief for this campaign policy change deserves the boot as I’m sure that instead of encouraging Members to remain subscribed customers will soon realize is not a service worth paying for and cancel their subscription just like I will and switch over to their competitors.
On Friday, December 26th at about 11:30 pm, my daughter and I went to Blockbuster Video on Myrtle Avenue to...
I received an email from blockbuster on august that if I register and pay with Paypal they will deposit 25$ into my account. It did not happen. When I contacted them they said it will be deposited 6 to 8 weeks after end of promotions which is 30th September. After 9 weeks from end of promotions I contacted them and they had different responses like we are working on it, or contact paypal, or one of them said the promotion never ends meaning you will never receive the money. Finally I called the customer service and the oversees guy said you are not supposed to get the money and when I asked about the email they said it was and “honest mistake”. A multi billion dollar industry promotes itself by sending fraud emails to previous subscribers and call it “honest mistake”. And when I asked to talk to some supervisor he responded we do not have any supervisor!
I would like to report an incident that occurred at a Blockbuster store located at 2394 Lyell Ave, Gates, NY on October 21, 2008 at approximately 12:15pm. For starters I have been a customer of Blockbuster for many years and this is the first instance of discrimination and misleading advertising that I have experienced. I have a Gamepass that doesn't expire until 1/7/09.
On October 21, I went into the store to rent a video game. There was a white couple in front of me that also had a video game and they paid cash and were cashed out. I approached the counter with my video game and immediately Brandon asked for a credit card, not my Blockbuster card. I explained to Brandon that I have a Gamepass on my account, in which case, the game rental is free so no credit card is required. He then went on to say that it's a new policy. I asked why the couple ahead of me was not asked for a credit card and he could not answer me. I asked where the policy is in writing and again he repeated himself by saying it's a new policy. If it's a new policy then it should be enforced across the board not because a person is of a certain color!!! I looked all around the store and found no such policy!! Another employee, Ryan, whom witnessed the entire situation explained to Brandon that he didn't asked the previous customer so why was he asking me and said that Brandon should just give me the game. Brandon said no!!
I immediately left the store. I called Customer Service at [protected] on October 22, 2008 and I spoke to a rep by the name of Mary who was very unprofessional when I explained what had occurred. She stated that she would document my concern and forward it to the regional office. I told her that was not good enough and I wanted to speak to a supervisor. She gave me a ref#903565 and said someone would call me in 2-3 business days and hung up on me.
I called the Customer Service number again at [protected] and spoke to a rep by the name of Ann. I gave Ann the Ref# that Mary just provided to me less than 5 minutes prior and asked her if I could speak to a supervisor. She was unable to find anything under the Ref# that Mary gave to me and said that it was not valid. She then honored my request by letting me speak to an Escalation Senior Manager by the name of Yasin. Yasin took my complaint and advised that I would receive a call from the District Sales Manager later today. He said that Brandon should not have asked me for a credit card but instead should have asked for my Blockbuster card and he would have been able to see that the game would have been free. He apologized profusely about the way I was treated and said that he has heard about others being treated this way.
I am very upset and disappointed about the way that I was treated as a customer at this Blockbuster store. Not only do they have misleading practices but they can treat customers any way that want and think they can get away with it. Point blank, I was discriminated against! Why wasn't the white couple asked for a credit card> I provided my credit card to them when I signed up for my Blockbuster account and again when I added the Gamepass. If they are going to enforce a policy it should be in writing and visible for customers!
I experienced a something last night at Blockbusters on Lonsdale avenue that I have quite honestly never experienced before in my life. I have been working in the hospitality business and customer service all my life, and last night I saw the worst.
My Spouse and I decided to rent a couple of movies last night, and also drop off a few movies that we had recently purchased. They have that trade a movie for a $1.00. We arrived at the Blockbuster at about 10 pm, dropped off our old rentals, quickly picked up a new one and made our way to the Counter.
When at the counter, the girl gave asked us for a drivers license and our Blockbuster card. Which we did. She then asked my spouse what her height was. We asked why her height was important to rent a movie, she answered, it’s a new thing brought out by the RCMP, and was then told by the lady, “The RCMP know everything about you anyway” We certainly didn’t want to cause a scene, so we told her “5 feet 5 inches “
Especially when there was a few people behind us waiting for the counter.
Even though it was on the back of the Drivers License, she explained to us that she does not understand cm‘s. ( And I thought we lived in Canada where it was a metric system)
She then asked my spouse in front of all the customers what her weight was. I am sure that there are many woman out there that might be a little sensitive to tell half the store (customers and staff )their weight. My spouse being very sensitive about her weight, told the lady that she did not think it was appropriate to ask in front of everybody what her weight was. I then told the lady, it clearly states her weight at the back of her drivers license that she had been holding in her hand. The Lady told me that her weight on the Drivers license was in Kilo Grams (Kg’s) and she needed it in Lbs. I said, no problem, take the calculator on your desk, enter the kg’s and multiply it by 2.2
The Lady ( really rude) told us in front of everyone that she will stop serving us, as she needs the weight in Lbs. I asked her again to please do the calculation. She then told us that we are personally attacking her, and she walked away from the counter. Needless to say, we where very embarrassed and was then helped by what seemed to be the Manager. I tried explaining to her that it is not only against the law to ask something like that out load, due to our privacy act and it would have been simple to calculate the weight by multiplying it by 2.2 to get the Lbs. I was told that she was just doing her job.
Now, would it not have been a simple transaction to simply ask the customer to right her personal information on a piece of paper, or do the calculation? Do these people actually get trained in customer service. Anyway, I personally will never use block buster again.
What do you think.
This started long before Oct. 24, but that is the date of my most recent encounter with this issue. My husband who I am separated from rented 7 movies on my blockbuster account. His name was still on the account so he had full right to do so. I received a phone call that the movies were not returned so I notified him of the situation. He said he would return the movies. The credit card Blockbuster had on file was an old account I shared with my mom. So imagine my surprise when I get a call in July from my mom informing me of a $140 charge from Blockbuster! I called my husband and asked if the movies were returned. He said his friend had forgotten and he went to do it that weekend. I do not doubt that he returned the movies. So we waited for the billing cycles of August and September and no refund on the card! So finally in October I went to the store and asked what the hold up was on getting the refund for returning the movies. The guy working told me they were never returned. He searched the cupboard and cabinets but could find no trace of the SEVEN movies, not a single one of them. He gave me the 1800 number to call since he could do nothing else in store. After talking to the person at the customer service phone number she said a regional manager would have to call me. She called the next day but as I was at work both times she called I missed them. Her message said she would try to reach me at a later date. Well it took OVER A WEEK for someone to contact me again! This woman offered to split the difference and refund me $70 to make me happy. What I am unhappy about is the fact that the credit card they had on file had expired in 2017! A new one was issued with an expiration date of 12/2017 but I never had procession of that card as my mom still to this day has it at her home. When I went to the store to ask what expiration date they had on file for that card they said 12/2017!! There was NEVER a card issued from that account with that expiration date! I feel like they are at fault for not asking me for a new card to keep on file, and for obviously making up a new expiration date so they could keep charging me. I told them the charges to my account are illegal as I never presented them with that card after it expired. The manager at the store, Mike, did not care and said the only thing he could do is call his boss again. I went to work and received a letter from Mike later saying that after speaking with his boss the best they can do is give me the $70 back. I am going in to the store today to get my $70 credit and to close my Blockbuster account. I will find another video rental store who will not lose 7 movies and fraudulently make up credit card information to keep charging me instead of asking for new credit card information.
I have used Blockbuster on line service for two years now and in the beginning the service was excellent, however, after two years now the service is the worse, I signed up for three at a time, and now I get one at a time, they had and increase and I said nothing when they just took the money from my account without be notified, I was told by several people after a while they do this so you will quit, and they hope you will rejoin, but you will not get the same plan you started with, at this time you get a coupond for one free movie each month, and the rentals are unlimited, and they no longer have this plan for the $19.99 each month and this way they can weed out this program, I have complained to them, and they always come up with an excuse even suggesting maybe my mailman is watching my movies before I do, I don't know if Netflex is any better, but it might be worth a try.
This company is unreasonable. Their commerical states that if as soon as you return a movie, the next one in your quene list will be shipped. Well, I had a problem with their inventory system because my movies were taking 2-3 business days to ship, hence it was false advertising. These guy suspended my account because I was apparently reporting too many movies were not being shipped as it stated in the commercial. They only refunded about 1/2 of my fee and told me there's nothing I can do about it. First off, if this company can't back up what it advertises then stop saying it in their commercials. 2nd, their lack of communication towards their customers is poor and shady. The only reason why I even had the ability to call these guys is because I googled the number. This service has potential to be good, but these guys need to really get their service in order. I am upset with this company about their lack of communication; poor website and bad treatment of myself as a customer. And if there was a problem with the "lost and theft department, " why wasn't I notified? I think the whole experience was bad business for their part and I implore anyone who's thinking about using this service to try netflix.com before going to this place!
I also had a horrible experience with Mitch, the store manager at Blockbuster video. The day of my encounter I had tried calling up to blockbuster to find out if they had a wii fit in stock. I was put on hold 3 seperate times and then never helped any of the times. All together I waited on hold with those 3 phone calls 15 minutes. So I went TO the store and asked to speak to the manager who unfortunately at the time was Mitch. I attempted to explain that I had been rudely treated on the phone and he constantly interrupted me. He then told me that he did not care that I was a customer on the phone, that I was not a priority to him and that he would help me when he felt like it. I told him his mangerial skills were horrible. He replied that again, he didn't care and that I had a poor attitude. He then was very difficult about providing me with HIS managers contact information. I finally got it and left the store. She called me back 2 days later and was very apologetic and promised to have a talk with Mitch regarding his behavior. I'm not sure what happened to customer service but the blockbuster in Hartland apparently does NOT offer it. And obviously this Mitch guy is NOT a people person and should NOT be in the customer service industry. If I were to EVER make a comment to a customer regarding their attitude I would get fired on the spot. Must be nice working for a company where you can say whatever you want to your customers and not suffer any consequences. At least we can all be content that Mitch is a miserable person with a miserable life and should probably be pitied by the rest of us.
I am outraged. I closed this account cause they increased their price from $19.38 to $21.54. They deducted this new amount from account without even asking if I would to continue receiving videos at this new price. I closed my account with blockbuster on 02/10/2008. On 03/27/2008, they deducted $64.62 for movies they claim that I have not returned. I contacted the 'Blockbuster Online Customer Care' and voiced my concern. To my surprise they returned my e-mail within that day. Here is there response. 'Thanks for contacting BLOCKBUSTER Online Customer Care.
I'm sorry to hear that your account was charged even if you already returned your DVDs. Unfortunately, the DVDs that you've returned were not yet physically received at our return center after your account has been canceled. Once we receive the DVDs that caused the charges, we'll automatically issue you a full refund. If we have already sent you an e-mail notification that the DVDs were received, and the refund has not yet posted or processed, please forward the notice to us and we'll be happy to help. Unfortunately, we do not offer outbound calls. Should you have further inquiries, please call us at [protected] (or [protected]) Monday-Friday from 8:00 A.M. - 6:00 P.M. CST. We will gladly help you over the phone. Thank you very much for your inquiry.'
Now keep in mind that I closed my account on 2/10/2008 and this according to their records. The customer care rep. did not offer to look it the issue and get back to me, but quick to say when get our videos, we'll give your money back, as if they are holding MY MONEY hostage. I find it hard to believe that it take almost two months to receive and process some videos. Moreover, why the problem after I canceled services with them. Is it possible it got lost in the snail mail?
But I should not be surprised. This the second time they do this to me the first time was with a video game, that mysteriously got lost at the store after I put it in their designated drop box, that was another $60, offense. Cause with BBV your guilty, till video are never returned. So BEWARE OF THE BBV predator he likes to steal your 'unreturned' videos.