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Blackhawk Network / Bad service

1 6220 Stoneridge Mall RoadPleasanton, CA, United States
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I purchased an Only1 Mobile phone, and a $60 monthly service card for my son for Christmas. This company advertises "no hidden charges", and I bought this phone and card thinking there was no way my son could "go over" what was pre-paid for. One week after activating the phone, my son's phone was "suspended". When I contacted customer service at "Only1", I was told that he had a negative balance of about $5, due to texting and internet use. I have no idea why he was allowed to use texting and internet service when that does not appear to be included in the $60 card I purchased. I asked the service rep, who was incredibly rude and unprofessional, how to go about paying the balance, since he still had almost all of his 800 anytime minutes, and 3, 000 night and weekend minutes left. I was told to purchase a $10 card online, and "top off" his account. I searched their entire website, and there is no $10 card, even though they advertise that it's there. I purchased a $30 minute card, instead, thinking that would work. I was not able to put this $30 on his phone. The explanation given by the exact same rep when I called back (apparently she is the only one who works there?) was that I bought the wrong card, and that I "should have known better." I told her repeatedly that there was no $10 card option on their website, and she basically told me I was stupid.

At this point my son has a $30 phone, almost all of a $60 monthly plan, another $60 monthly card, and a $30 minute card, that are all completely useless. I am so disgusted by the deceptive practices of this company that I have told my son to throw the phone away, and I am now out $180. I think this company is guilty of false advertising ("no hidden fees!") and misrepresenting their products.


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