Best Buy / delivery failure
This year for xmas my sister and I decided to get my folks a new tv, they have one of my hand-me-down tube tv's for a few years now and have been tossing the idea of a flat panel around for far too long.
I ordered the samsung-46" class / 1080p / 120hz / lcd hdtv-ln46c600 for 797.99 on 12/4/10 and chose the delivery date of 12/24/10 all options indicated the item was in stock and available.
12/24/10 I wait until 6pm and contact bb got the run around at first, I lost my patience, used some inappropriate language and disconnected.
I called back 20 min later explained my situation best I could and was offered $100 discount and $100 e coupon, the tv was unavailable for delivery at that time, there was a holiday party I had to get back to so I reluctantly agreed to a new ship date 1/3/11 and accepted the meager compensation.
12/25/10 I receive an email advertising after christmas sales, the tv I ordered was now available 30mins away at my nearest bb for 797.99 :smileysad: you can imagine my disappointment.
12/26/10 I called again to express my lack of satisfaction with my experience, the rep could not find any notes in regards to my previous compensation and offered only a $75 e coupon, I asked to speak to a supervisor at that time and was told none were available and they would contact me within 24 hrs.
Appx. 1 hr later I received a call from said supervisor who could not offer more than $110, I then canceled my order.
This was not my first problem with bb, but this will be the last.
Over the last 5 years I have spent thousands on the newest toys, at one time putting myself into serious debt, so thank you bb this will be the last time I shop here.
Guess I will have to re-gift this $50 gift card...
More Best Buy Complaints & Reviews
- Best Buy - Return Policy - beware of best buy during the christmas holiday! 
- Best Buy - unacceptable repair and customer service 
- Best Buy - best buy won't replace or credit a defective product 
- Best Buy Canada - customer service (or lack there of) 
- Best Buy - will not answer their phone! 
- Best Buy - issues at the store on multiple levels
- Best Buy - no refund issued on a cancelled order
- Best Buy - customer service damaged products
- Best Buy - samsung soundbar refund request!
- Best Buy - poor customer service.