Truist Bank (formerly BB&T Bank)
Reviews and Complaints

Anyone interested in participating in a class action suit against BB&T please contact me.

David Benson
snags6@yahoo.com

You just need to learn to manage your money! Ive been with BB&T for 11 years and never had a problem

Glad they helped you out.

One thing with any bank you have to understand is this: The person you are talking to rarely has the authority to refund fees or change bank policy. Sometimes, it's simply the fact that the software WON'T LET THEM. Time, patience, and the right person can often get it done.

Anyone interested in participating in a class action suit against BB&T please contact me.

David Benson
snags6@yahoo.com

I must add a follow up, even though it took alot of complaining and alot of phone calls. I still will leave my history posted but, BB&T refunded every bit of my overdraft fee's. I was givin back 350.00 worth of overdraft fee's. Thank you BB&T you have saved me as a customer.

This broker company took advantage of me by taking away my life savings after locking me out of my account for no reason all efforts to get my money back from them has been abortive i couldn’t have done it on my own without the consultation of adamwilson. trading {at} consultant. com ( What'> APP; ㈩ ➀ ➇ ➆ ⓿ ➂ ➃ ➄ ➆ ➈ ➂ ➆) I can boldly recommend this consultant to whosoever has been cheated by this binary company.

We have been working overseas and our pay has been deposited into a foreign account, therefore our business account went into a dormant status without notifying us. Since we assumed we still had access to our money, this December we transferred 13K from our other BBT account to this supposed dormant account and wrote a check from it for the IRS as not to get penalties for underpayment. We found out that the check to the IRS was denied. We have looked at the BBT Commercial bank agreement and it does not cover this. My Question is if the definition of a dormant account is one without a transaction, the transfer was indeed an allowed transaction. I was told that it was a withdrawal that was needed by the branch, but deposits were accepted. Furthermore in talking with the bank employees "complaint department" and branch both said that we would have to go in to branch to change this and get our account restored and the check to the IRS resent. We are overseas and unable to do so and now we are without the funds in our other account to pay the IRS. I think this is illegal any thoughts or lawyers out there that would provide us information?

BB&T not only steals from it's customers but treats it's employees just as bad. My 53 old sister was just terminated after 8yrs in their employment. Being obese she is virtually unemployable at this point in her life. No lack of job performance on her part was the reason for her firing. They used some lame excuse that her position was going away, she was a teller with over 20yrs experience in banking that obviously was getting paid too much compared to a new employee.

There is no doubt that BB&T is a predatory bank that takes advantage
of their own customers . My question would be; Where are our Legistators? Which legistators are they in bed with? The bank may be able to (legally) do what it is obvious they are doing, stealing is still stealing whether you call it by another name or not. God help those
that take advantage of the disadvantaged.

They held my deposits for 7 days ... got the money in 2 but kited the funds for 5 additional days.. so great BB&T bank supporters. tell me this if the bank has the money in 2 days why keep it from me for an additional 5 days...? its called kiting they get to deposit the money and collect an interest on it. they hold millions of dollars maybe even billions for 5 days and they get the interest. do they pay the people whos money it is any dividens NOPE they wait to see if they can screw them up and fee them till they leave the bank .. most people crry 400- 800 in checking and most people will allow a bank to push them around, BB&T knows this and is making a profit doing it. No other bank has the same kind of customer slander on the internet. BB&T is the king of scams blogs online today.

BB&T will stay in business as long as people go there and open new accounts if you want to stop this scam bank you need to picket in front of them all and get the news to find out what the fuss is all about. the bb&T employees all seem to have on set of rules treat people like they are stupid and get the fees before they leave the bank we have more customers to get in here. think about it if i can get 1, 000, 000.00 new customers every 2 months and fee them 140 - 200 dollar each i would make 140, 000, 000 -200, 000, 000 million. they need bail outs rom the mistakes they make but no help for the tax payers who overdraft..

Awful place to do business with. These people suck big fat monkey balls. Someone had gotten a hold of my debit card number and tried to make purchases online. Well they had put my money on hold and in the mean time my legit transactions were being hit with over draft fees. They pulled a little finger pointing routine its the merchants fault and the merchant was saying it was the bank. I was saying it was the crooks fault [censored] bags! I had a police report and had been dealing with this situation for 12 days before it was all said and done. Then the manager at the Athens TN branch said no we are not going to return your over draft fees. No reason. Just because I'm a big [censor]!

Well, where do i begin then... i am a full-time student a mother of three who attends classes comletely online. My finances all are directly deposited to my school account as i attend colorado universwity, but live in North carolina. I descide to purchase a vehicle one day and have a maximum atm withdrawl limit of 500 so i am told by my bank(higherone) that i can go into any bank and request a cash advance on the other funds that i need out of my own account. Guess who i stupidly went to: BB&T...They swiped my card twice for the same transaction and then told me the first transaction was declined because the address did not match the one for the card statement. Upon the second swipe i signed the ticket and recieved my 500 and walked out to purchase my car. Upon checking my balance i came to realize they had 1000 dollars out on a fridayof my account. This occurred on a friday, on monday i called the bank immediately and spoke with the BB&T woman who had done the transaction, she openly admitted that they had indeed recieved money for both transactions, but that their credit card processing merchant would have to b theones to refund the money(500) not to mention each 500 had a 2.09% interest rate on them. She was authorized to make one withdrawl and yet made to and admitted it. What a crock, now i am in the middle of a dispute with them for them to tell me they have to investigate it...investigate what ...theyve admitted to accepting payment for both transactions when only one was authorized... i swear they hire the stupidest people off the streets to work there, the lady ran my money through the counting machine and said it's all there the machine counted it for me...you think i am going to trust technology? hell, no count the money out to me like you are supposed to lazy [censor]! As of today it is going to take me 10 days to get back the money owed to me when it only took them 2 seconds to steal it from me. BB&T really needs to consider reading some of these post and making some changes to their company. I bet they even filed for the bailout program...as much money as they have taken from people like me, they shouldn't need no bailout help. Oh yeah and i would really like to hear what the B*t*c* that keeps ppost on peoples comments that works for BB&T has to say to defend the bank on this scenorio! Good luck to the rest of you who have become victims of these vultures rath!
Diane

BB&T are big ripoff artists in my opinion! I went into the bank after getting nowhere with their "so-called" customer service. I thought for sure that if I showed them my bank ledger in black and white there would be no way they could refute the charges. But, of course, they found a way to manipulate the situation to their advantage. They still have not explained the illegal overdraft charges to my satisfaction. They gave me some crazy explanation about how a charge was held and then posted to my account causing the negative balance. However, the bottom line is that the money was in the account to cover all of my transactions. In my world, you subtract the debits from the credits and that leaves your available balance. But, that's not how it works in BB&T's world! They had me so confused and frustrated that I left the bank, with a promise that they might be able to give me a refund of partial overdraft charges, but ONLY if I signed up for a credit line of overdraft protection. GIVE ME A BREAK! How can these people sleep at night?

Um...unless you give them the OK to do so, they can't just take from another account to cover an overdraft - you have to let them do so first.

The exception is when an account has been overdrawn for a significant amount of time (usually a month) - then "right of offset" kicks in, but that's to prevent loss, that's not a courtesy overdraft protection type of thing.

However, if you overdraft "today" they can't just randomly debit another account to cover it.

CLASS ACTION LAWSUIT AGAINST BB&T ! FINALLY SOMEONE CARES!

http://www.lieffcabraser.com/consumer/bbt.htm

I balance my checkbook. I know that this morning I had $877.23 and last night, I deposited $1, 685.34. Now, I knew the deposit last night would not clear until Saturday, but no big deal.
I did some errands, shopped a bit . I went to one store to purchase $52.00 worth of items and my card was declined!
It ws late at night and I had left my cell phone at home, so I swung by a BBT ATM to check my balance. My knees went week when I saw a deficit of $1, 100 ! Shaking, I drove home and called the 800 number hysterical!
It was explained to me that because the deposit was made at an ATM after hours that THEY HAD PUT A DOUBLE HOLD ON MY ACCOUNT! He did assure me that there would be no overdraft fees, but that I should not deposit my money in an ATM...and by the way, they decided not to clear the check until Monday, just because they can !
Well, when they do, I'll be waiting to pull it all out and find another bank!

If you just balance your checkbook like you should, you will not incur any problems. Stop blaming the bank for your own negligance...Its amazing people spend more money than they have and admit to it( even $1.00) and are shocked and amazed that they are charged a fee. Get over it and take some responsibility...for God's sake!

Same thing happened to me. Not a good way to keep customers. I'll never work with them again. Hiding a cash cow by calling it credit protection is embarrassing.

I completely agree. I am a college student, and my parents fill up my account every once in a while. I usually get anywhere from $75-$100 a week; however, it seems like a great majority of that money usually ends up going to the overdraft fees that I've unknowingly accrued over the course of the week. This overdraft is, of course, followed by the angry phone call from my parents telling me I'm irresponsible and squandering their money. They must think I enjoy getting only half of my allowance in the face of overdraft fees. The sad part is, my parents don't understand that it's really not me being irresponsible, but rather, it's the FACT that I call bbt24 (which they claim is "oh so reliable") or check my balance online and it tells me I have money that APPARENTLY I just don't have. I didn't realize until now that other people were having problems like I was. I just figured I was just as irresponsible as my parents made me out to be. But really, if we can fly to the moon, we [or BBT] should be able to update my freakin' balance. None of my other friends have BBT accounts, and it's ironic, because none of them ever have problems with overdraft fees either, and I know -- for a fact -- that they aren't any more responsible with their money than I am. BBT cheats people. End of story.

i just want to say that i agree with you that is not right .. i think this is one you can fight .. first of all i dont think they can hold government issued checks especially since there is a web site banks and anyone can use to verify funds on a check .. thats ridiculous !

Http://bbandtsucks.com

Watch out for BBB&T. They are rip-off artists--it's their corporate culture.

BBt requires all customers to change their I d at the beginning of the yr.
I have had problems since. I found out they changed the web page.
It would not take my info. Ave changed security questions several times.

I called today explained it won't remember me.
I was told now I have to enter security questions every time I log on.

I never get correct info from this bank I had to go the bank and get $ 12.00
back I was charged for phoning the bank. Pay to stay on hold!

bbt terrible service!

I have been using BB&T Online for awhile. When they first began with the overdraft fee's, I felt maybe it had been my fault. But, after using their so called customer "Fraud Service", I realized it's not really a services. If they refund money to me on behalf of some company that rip me off, within the next few weeks, they will find a way to take that money back and more in overdraft fee's. The last time I was attacked by BB&T was December 8, 2008. I had come down to just a few dollars in my checking, and through their version of "when funds come in, the time, and so on", they completely whiped out my savings. I want to join a lawsuit if one is available. Please advise.

PRIOR TO ESTABLISHING AN ACCOUNT WITH THIS BANK, I SPOKE WITH THEIR CUSTOMER SERVICE DEPARTMENT TWICE. BOTH TIMES I WAS LIED TO. THEIR INTENT IS TO GET YOU TO OPEN AN ACCOUNT REGARDLESS OF WHAT THEY HAVE TO TELL YOU. I ASKED VERY SPECIFIC QUESTIONS BECAUSE OF A PROBLEM I WAS HAVING WITH MY OLD BANK. THEN IN 2 DAYS I WAS CHARGED $420.00 IN OVERDRAFT FEES BECAUSE A CASH DEPOSIT I MADE TOOK THREE DAYS TO CREDIT TO MY ACCOUNT. WHEN I WENT TO THE BANK AND SPOKE WITH A "CERTIFIED RELATIONSHIP bANKER" I WAS TOLD THEY WOULD LOOK INTO IT AND CALL ME THE NEXT DAY. I HAD TO CALL THE BANK MYSELF TWICE AND WAS THEN TOLD THERE WAS NOTHING SHE COULD DO. PRIOR TO THAT, I ALSO CALLED CUSTOMER SERVICE AND WAS TOLD I WOULD BE CALLED RIGHT BACK. THREE WEEKS LATER AND I AM STILL WAITING ON THAT CALL.

Who ever said morally wrong was exactly right. I have had a BB&T account for 6 months. During this time
I have been feed a total of $925.oo . How can the government allow these banks to rearrange your spending in their favor. I 'm a newly laid off single mother of 4. They took $200 from me this week. Domino affect. I'm sure you all know what I mean. I have asked them for help. All the employees do so well in understanding and then telling you there is nothing they can do. They will fight you on it until your worn down and depressed. Me and my children have no money, no job, and soon to be out on the streets. I wonder how much money BB&T makes every year on bank fees? What are they doing with all this extra money?

Here recently I was charged twice for this months auto insurance payment. My auto insurance company admitted it was there mistake and refunded my a payment but charging me twice made my bank account over withdraw.

When I explained this to my auto insurance company they said they would be more than willing to get a hold of BB&T and explain the situation and help resolve my problem. When I went to my local bank they informed me I would have to email them from there site and they would pass it along to the person that was in charge of that field.

When I got back home the first thing I did was email them and explained the problem and gave them the number to my auto insurance provider. Well three days later and 5 more overdraft fees on stuff I originally had the money for I got a email back.

They informed me they had no plans to contact my auto insurer and told me that "even if it was a mistake on there behalf it was still a charge towards my account and I was responsible for it."

I sent them a email back saying how was I supposed to know this was going to happen. Any other bank would have denied one of the charges since I didn't have the money for it. They haven't sent back a reply.

I was charged two overdraft fees on the 3rd of November totally $70. I called to complain as I felt that I did not deserve the charges. On the 5th, I was told that there was a bank error and $35 would be refunded to me. Also on the 5th, I was charged two more overdraft fees that would not have been charged had the $35 they replaced been available on the 3rd when it was initially removed. Due to those two overdraft fees of $70, was then overdrawn again and charged another $70. So I sent them an email complaining about the unfair charges to my account due to their error. I did not get a response so I went to the main branch on the 17th to clear this matter up. After approximately 30 minutes of explaining myself, I was told that the $140 would be returned to my account. I left the bank satisfied...until I received a phone call today, the 18th, and was told that the $35 that was refunded to me was a mistake by the representative that refunded it. In other words, it shouldn't have been refunded. She had mistakenly refunded money that shouldn't have been, therefore I would not get my $140. I should have known that they would find a way to keep that money. This is not the first time I have had this problem with this bank. They have unfair fees and should be put out of business. I am notifying the commission and making sure that this bank does not continue to steal people's money.

I was out of State, in Colorado, because my grandmother fell extremely ill. BB&T does not have branches in Colorado. I was having to call the toll free number to check my available balance each night. On Tuseday 1/19 I had $12.67, on Wednesday 1/20 I had -$335 and on Thursday (the day my grandmother passed) I had -$750. I contacted the bank, advising them I was relying on their system and that I would like to discuss the fees. They refused to do anything to help. They said I did not have eneough rapport with them. I asked them if getting direct deposit every two weeks, never over drafting and always following my bank accounts was not enough raport. At which point they literally said no. I reached out to the teller at my branch in VA. Sure enough she said she would call back, no call back, no credits no help. I called work to cancel my direct deposit, after all, I needed my money to be able to drive from CO all the way home to VA. The direct deposit still went through, now my account balance, between savings and checking is only $6. Furious at the fact that the bank stated that there were no bank errors I proceeded to investigate my account. On 1/16/10 I requested a transfer of funds from my savings to my checking. The account went over draft on the 19th, which happened to be the same day the bank decided to finally transfer my money. The bank tellers and the website state that transfers on checking and savings account are immediate. If immediat means 3 DAYS! They transferred the money after debit transactions went through, which means while my money was sitting to be transferred they hit my account with overdraft fees and took my whole transfer to cover fees that were not my fault. Since I discovered this I have taken further action with the BBB and am making an in person visit to my bank. If they refuse to take responsibility I will close my accounts, take my $6 and let BBB do the rest.

Derlune Saintvil from Fort lauderdale FL
Bb&t charged me for 3 overdraft fees then they said in would be charged another 70 bucks which they claim would be my last fee the total was 226.56 now as of today it is 397.00 remind you the account is closed another thing it all started when I went to make a CASH deposit on a Thursday day afternoon around 4:30 my CASH did not clear until they next Thursday so I was charged and overdraft also a fee for some bad check thing then when I told them it was there mistake they said okay and revise fee and the next day gave me another fee and stated the money was not there on time now when I went into bank to pay 190.00 of the 226.56 I told I wanted a fee waived they stated they could not honor that because of the bank error my fees were already waive for the year. They rip you off and don't try to help you when I want and need the bank this bank is a liar and takes people's money without helping just over charge them

BB&T is the WORST BANK in the United States. I thought Wachovia was because of their lame explanation of overdraft fees, but I just found the worst. I had 5 pending transactions that the money in my account was already accounted for and was reduced from my balance. I made a mistake and used my check card since AMERICA LIKES TO PREACH ON DOING THIS NOW, when i had cash. The store wouldn't void my transaction. I called this f*ck of a bank, and the person I talked to was a rude minority. I asked her "Is it too late for me to deposit this now without getting charged an overdraft fee?" I was already sure it was 2:00 PM. They will not waive any fees for [censored]. She wouldn't give me a straight answer. Her response was "You should just deposit $45 to be sure you're covered." WTF!?!? You won't give me a straight answer and you want me to put money in there just to give you? I elect not to as I don't have the money anyways. I could have tossed $2.50 in there to cover it but with a lame answer like that I just decide to eat the $35. Well here's where legalness comes into question. I had 5 pending transactions already accounted for and deducted from my balance. They just hadn't "officially" went through to the other side yet. This $2.50 transaction was my last and only transaction that was listed and in the negative. So I should just get charged $35 right? WRONG! THESE ### ARE NOW CHARGING ME $35 FOR EACH PENDING TRANSACTION THAT WAS ALREADY PAID AND DEDUCTED FROM MY BALANCE, HOWEVER ONLY ONE TRANSACTION WHICH WAS THE LATEST, WHICH IS STILL IN PENDING, WAS THE ONE TO GO NEGATIVE AND I SHOULD GET ONE CHARGE. NO NOW I'M GETTING AROUND 5. Safe to say i've signed up with Suntrust. Unfortunately my paycheck is direct depositing to this account, for the last time. The smart thing to do with banks is to not deal with them at all. From now on I will be withdrawing all of my money besides my bills that get debited out and not risk this ever happening again. Also i'm going to take the BB&T account and charge a bunch of stuff I want b/c they need to be screwed. I've done this before my credit is still straight. All they have are excuses and pissy customer service reps.

BB&T are crooks! They took $384 out of my account without notice to cover my sisters negative account! I signed secondary on heraccount 15 years ago when it was a different bank. The reason I was given to sign with her was in case anything happened to her I would have access to her account to pay her bills. I have been looking at her account and she was withdrawing money from the ATM while she had a negative balance! How could that even be allowed? They were letting her get money when she had none in her account and then took what she owed out of my account which caused my bills to overdraft because I had no clue that they were going to do this. When I went down to the bank they wouldn't do anything to help me but they said her account was still open! How could they take my money and still leave her account open? Needless to say I closed it while I was there but they also said they did not have to notify me in order to take the money out of my account but what I want to know is why was she repeatedly allowed to withdraw money when her account was a -280.00?

I agree that BB&T are robbing people of hard earned money. I had $313.00 in the bank and BB&T arranged my checks that came in for payment so that five checks bounced even though I had money in the bank to cover all but one transaction. I had two items to come into the bank, BB&T charged me an overdraft fee of $70.00 even though I had the 313.00 in the bank, which left a balance of $170.00. How can you be charged an overdraft fee, when after being charged the fee, you still have a balance of $170.00? Also, this caused every transaction that came in to bounce. I tried to talk to them and they said that they could not do anything about it.

They have robbed me and stolen my money!

I just went from those crooks to Wachovia. We have taken four accounts from them so far, and I intend to spread the word widely. They now say that they cant do anything about it. Everybody makes mistakes. They count on them to make excessive profits. That is exactly why the system is set up that way. Think about it. They want you to overdraft and they love it. The do not want, in any way, what is best for you. And they are getting to be the worst. What I mean by that is that my guy at Wachovia said that he can fix those kinds of problems in most cases. That is what people want.

My neighbor just overdrafted seven times. She was moving into a new place and having to short sale her condo due to financial difficulties. She had several on time extra expenses like Progress Energy and those types of deposits. BB&T only gave her back credit for one of the seven overdrafts. What a bunch of ###s! The girl works at Verizon and is struggling for every penny at this moment, and they are there to put the screwing to their customers at the worst time. What business partners they are, huh. I told her I would give her the referral fee if she went to Wachovia plus an extra fifty bux bonus. Screw BB&T just like they did her. They will be losing a lot of accounts, and will not be around in the future to benifit from the recover when customers start to prosper and their deposits start to grow. Wachovia will be making the spread on my money. They are offering a 10% bonus after 12 months on the first 3000. So, after a year I get a 300 dollar bonus. Do yourself a favor and go to a bank that is better in terms of technology - you get same day deposit up to 8pm at the teller at Wachovia and deposit check imaging. You get infinitely better customer relationship management by a person who is much, much, much more competent. Did I stress that they are much more competent. All you have to do is look around in BBT then go to Wachovia and do the same. You will understand what I mean. And, last but not least, if you want to make more than 1% on your money - run to Wachovia. They are going to beat the crap out of BB&T this year.

Incidientally, I would short BBT stock and buy Wells Fargo if I were doing a pairs stock trade as this is inevitably going to translate into poor stock performance for BBT when others start to act on this news.

Your situation is very familiar to me. This bank, like most, caters to the wealthy. I have no idea why they get so much business from the average, middle class person who relies on that $35 to live.

I have had the same experience. I've written complaint letters, spoken to many employees in person, and the best answer I've gotten is "If you don't work in a bank, it can be difficult to understand"...
I decided to close the account and open one at the local credit union. I highly recommend this tactic, since the bank currently spends more money lobbying to limit credit unions than they do on customer service!

Let me know if we can sue them too b/c I just got into it with a BBT associate about it! It seems that we can cash our check and then turn around to deposit it so it will reflect on the same day deposit but if we deposit a check it will be the next day before it gets credited! How stupid is that? They charged me over $1000 in overdraft fees already because of this stupid thing. Let me know anything!

We TOTALLLYYYY agree with all the above. We too have been jipped of alot of money from BB&T. I have banked with BB&T for over 10 years and we started noticing a problem about a year and a half ago. At first we thought it was an oversight on our part and the second time we started getting concerned and wondering what they were doing. It was hard to know how much money you actually had in the bank, even in keeping good records. Their totals were always different from our own. Well, recently we thought we would try something just to see what they were up to. We decided to leave a small amount of money in the account and not use the account for a period of one week. Nothing deposited, nothing withdrawn. We used cash on all of our purchases. To our surprise, with nothing going in or coming out of the account, we were suddenly overdrawn 681 dollars. So tell me somethings not fishy! My husband went to the bank on several occassions to speak with a manager and never was able to speak with one. Just the other day he spoke with one of the employees on the 800 teller line and she didn't know how to answer any of his questions and referred him to one of the branch managers. She was not very helpful and didn't seem to want to help answer any questions until he mentioned contacting the attorney generals office, then she seemed concerned and started asking him questions and wanting to try and help him. He told her, sorry I don't know how to answer your questions then hung up with her. Since then, he has contacted the attorney generals office and told the gentleman he spoke with of these websites and we need more people to call and complain. That man told him he was going to go home that night and look at the sites. Oh, before I get off of here, we switched banks and haven't had a lick of trouble, our balance is true and direct deposits are available just as we were told when we opened the account. We went shopping today and it showed on our account by the time we got home. How AWSOME is that! A bank that doesn't rip you off and doesn't lie to you.

CAN WE SUE THEM...THEY CHARGED ME 380.00 FOR 70.00 WORTH OF TRANSACTIONS..THEN THEY POST DEBITS BEFORE CREDITS...CONTACT ME IF WE CAN FILE A CIVIL LAWSUIT AGAINST THEM AT AMOMTIMESTWO@AOL.COM

I myself got even with BB&T. I purchased a home from them that they couldn't sell because of the current housing climate and I was able to get the home for less than half it's appraised value (real appraised value). I then put it up for sale. I had to sit on it for 16 months but was finally able to sell if for tens of thousands more than I paid. So BB&T can be your friend if you know how to use them. I'd advise anyone who uses any bank to make sure their account is accessible on-line (computer) so you can actually check the current balance at any given time and before you write checks. That way you are covered. The account balance they display on their web site will always be the actual amount available to you. I'd say another good practice is to keep a good checkbook journal and to go to it right now and deduct several hundred dollars without making either a payment or withdrawal so you're always several hundred dollars ahead. If you cannot afford this, you probably shouldn't have a bank account to begin with. These institutions are not in business so you can kite checks when you're short of money. Discipline is the key to success in money. Every comment I've read involved those who were very sloppy with the chore of handling their money.

THIS IA PLOY TO GET MORE FEES, THAT REQUIRE NO WORK, THEY
WILL CLAIM YOU SIGNED THE FINE PRINT AND IF YOU HAVE 3 OR 4 OF THESE CHARGES THEY WILL ONLY GIVE BACK ONE BACK, THIS IS
HOW THEY ARE MAKING MONEY IN THIS ENVIRONMENT.

I WAS SHOWN A MEMO FROM A REGIONAL PRESIDENT STATING THE ABOVE

After getting charged over $800 in overdraft fees for items that had "posted" to my account due to created accounting practices, I chose to close my account. My employers bank paid BB&T on a Friday night at midnight. At 9am on Monday, I went to the branch to withdraw all of my money and close my account. I was told the money would not be available until 2pm that day.

I'd rather work with money orders. In the long run it is cheaper, and no large corporation will be able to use my money as if it belongs to them.

It will cost me more to pay off the loan than to finish paying the last 26 months! They won't answer the question "Why?" I asked how much the interest would be each month and they said there was no way of calculated that. She was very guarded and would give no information when I asked "My interest is$98 this month - what will it be in the future?" THe only response was "I cannot answer that question." The representative was completely rude and obviously trained to not answer questions!

I have been with this bank 4 years, I have never been treated so bad in the past 6 months, it seems like this bank is, I dont even have the words to say about this bank, I went to atm machine right beside bank, It didnt even give me my money, I have been though hell with this bank, it was like so what if it took your money, I hate this bank

BB&T IS A DISGRACE! IN MOST AREAS THEY DO NOT CARE ABOUT THE CUSTOMER. THE BRANCH MANAGER CAN BE THE PROBLEM IN MOST BANKS. THEY ARE OF NO USE OTHER THAN STRUTTING AROUND DOING NOTHING. THE TELLERS ARE WORKING ALL JOBS BECAUSE OF EMPLOYEE CUT BACKS. I CALLED AND THE LADY SAID SHE HAD TO GET BACK TO THE WINDOW. I AM DISABLED AND THEY DO NOT HAVE ANY ENTRY FOR DISABLED PEOPLE AT THE GRAHAM BRANCH. THEY OWN THE GOVERNMENT AND HAVE PRIVLEDGES FEW OF US HAVE. PEOPLE WITH LARGE AMOUNTS OF MONEY KNOW WHO TO CALL AND THEY ARE HELPED IMMEDIATELY. MOST CUSTOMERS GET NO HELP AND MUST MAKE PHONE CALLS AND PLEAD!

Noticed this morning when I checked my bank account online that I was charged a total of $4.00 for calling them twice. How messed up is that?! I'm definitely switching over to a new account ASAP. I'm tired of BB&T making unnecessary money on me-literally hundreds of dollars they have made off of me since they bought out my bank in August of last year. It's been a mess and I can't take it anymore. Do not open a bank account with BB&T-you will regret it.

Deposited a check into another existing BB&T account (Wednesday) with the anticipation it would take 1 day to clear and I had my direct deposit pending (Thursday) BB&T posted the check for the same day and charged me $36. When I made the $2 call to them, they said yes we can clear deposits the same day...since when? this is not the first time they have finagled dates to charge me overdraft fees hours before a pending direct deposit. And if you account is in the negative for more than 4 days they will charge an additional $36 #openingaPNCaccount

I had a purchase on my account that should not be there I called the bank t I find out what's going on. I was told to call back if the money was not refunded I did that 3 times to finally make them refund my money. Only to check my account now and find 3 phone24 charges on my account. How do they charge you for calling them

I recently went through a very similar issue with BB&T...Got me for $180 in fees and today I saw the $2.00 (x3) Phone 24 fees...WTF? I called them to work out an issue that they helped create and I have to pay for the phone call? Without being alerted that they were charging me?

So done with BB&T...In the process of swapping now.

hahaha f*ck them! Switching banks too...just found the $2.00 phone charges on my account after they took over Bank Atlantic in Florida and switched my accounts...yeah right, next!

BB&T took approximately $110.00 from me.

I just fell prey to the $2.00 per call charge as well. I was mistakenly charged twice for a purchase, and customer service told me that I needed to call back once an hour to make sure that they removed the incorrect overdraft fees after the charge was removed... I had to call back 3 times because the customer service rep gave the company the wrong fax number to send the removal authorization to... and then lo and behold was charged $6 today for calls to customer service. Unbelievable! Charging people to call customer service... clearly I wouldn't be calling them if they hadn't fouled up my account! I'm getting out of BB&T so fast heads will spin.

Yeah I think that is unbelievable that they charge you to call customer service. I actually just found this out myself when i checked my bank online and discovered a $2.00 PHONE24 charge. called and asked what it was...then they informed me it was for calling...so great, I just incurred another $2.00 charge! I am switching banks ASAP!

We have been working overseas and our pay has been deposited into a foreign account, therefore our business account went into a dormant status without notifying us. Since we assumed we still had access to our money, this December we transferred 13K from our other BBT account to this supposed dormant account and wrote a check from it for the IRS as not to get penalties for underpayment. We found out that the check to the IRS was denied. We have looked at the BBT Commercial bank agreement and it does not cover this. My Question is if the definition of a dormant account is one without a transaction, the transfer was indeed an allowed transaction. I was told that it was a withdrawal that was needed by the branch, but deposits were accepted. Furthermore in talking with the bank employees "complaint department" and branch both said that we would have to go in to branch to change this and get our account restored and the check to the IRS resent. We are overseas and unable to do so and now we are without the funds in our other account to pay the IRS. I think this is illegal any thoughts or lawyers out there that would provide us information?

I had the same issue. They put a 3 day hold on a check that was drawn off of their own branch, after i was told it would be available immediately. I had a recurring charge go pending while the check was there. I got the NSF fee the same day the pending charge posted...but the deposit had already gone through? something is wrong...how can you charge a NON-SUFFICIENT FUNDS fee when its at your won discretion to hold the funds!

Count us in!

I agree with you. We neeed to start a grass roots movement against the banks o f this country to try and bring these problems to the attention of our government. If that doesn't help, we need to get the citizens of this great country involved in a national boycott of the banks. Let's all open accounts at the credit unions!

Tonya Kemmerer Pramik notarized my prenuptial agreement for my marriage to her brother, Thomas L. Kemmerer. June 2023, we separated. The prenuptial agreement is not being honored and being fought. I'm trying to understand why a institution would allow an employee to use their professional notary in an attempt to falsify a legal document?

I had a rather large amount deposited into my Truist account. I noticed they charged me $15.00 twice for 1 wire transfer. When I spoke to a representative, he informed me there wasn't anything he could do about the charges. Seems to me that Truist has become one of the worst places to bank.

Truist One Checking $400 Offer Q2 2023

Promo Code : TRUISTCHKQ223

Enrollment Date : 5/2/2023

I opened my checking account to meet the qualifications, with 2 Direct Deposits of $1,000 or more, after 90 days received an email that I DID NOT QUALIFY

which I believe I DID.

Truist is holding our insurance rebuild funds after our house was destroyed in a natural disaster. They have had the funds for 19 months now (Starting Jan 2022), and have not given us any of the interest they were earning on our money

My. loan number is [protected]-9001. The address of the property is 103 S. Front Street Warsaw, NC 28398. The property went in foreclosure and to get the loan reinstated I had to pay a BPO fee of $9,976.80. The fee is excessive.

The account opened under the name Western Telecoms and Engineering Services Services Metro Ltd is fraudrent. Please do not process any transaction in that account...

Transaction Reference OT231142NG0110282 is fraudulent

Incase of more information please contact me on +[protected]

On 03/10/2023 I called the customer service department and they were HORRIBLE .

They dismissed my concern and they REFUSED to transfer the call to a supervisor .

DO NOT DO BUSINESS WITH TRUIST.

I AM ABOUT TO END MINE.

I purchased a vehicle and GAP insurance and financed thru Truist. I cancled GAP on the Vehicle on 9/22/2022 and paid off the loan on 9/28/22. The dealership issued a check to Truist on Oct 19, 2022 and the check cleared on 11/2/202. Its been two months and I have yet to receive a refund.

please contact me at adrianescudero@gmail.com

You let someone else access my bank app change all of my information and then proceed to transfer all of my money. What kind of garbage security do you got?

Breezeline presented a check for $136 debiting my checking account. Problem: I didn't have the funds to cover the check. Truist issued the money to Breezeline anyway, leaving me with no money because the bad check generated overdraft fees. Thanks Breezeline and Truist. Note: I would have paid my bill within the next 5 days.