Ripping customers off!
BB&T has been systematically ripping off its customers by posting debits first, then posting credits or deposit. This is in stark contradiction to the policies banks, in general, have had in regard to this situation. Traditionally, banks would post deposits and credits first, usually at 12:00 midnight, then, they would post any debits or withdrawal...
Read full complaint and 8 commentsExcessive charges and fees
BB&T is robbing its customers of their hard earned money. I am a fairly new BB&T. When I begin my accounts, I specifically told a customer service representatives that I wanted my checking and savings account to be linked for overdraft protection. A couple months later, I was out of town making purchases. Normally I will transfer funds between accounts. On this occassion I was unable to do so but I knew or thought that funds would automatically be transferred over "because I was suppose to have overdraft protection". I made 5 small transaction during my travel totaling $16.00 I was charged $170.00 in fees. I although I did not write checks, I used my debit card as "a credit transaction" due to their program "Visa Reward Points" if you use credit and instead of debit. I had appropriate funds in my savings to cover $16.00! but they did not move funds over. I contacted the bank, and they stated that I had not signed up for overdraft. I am very itelligent person and worked at a bank for many years. They did not sign me up for overdraft protection not myself. They refused to refund the fees and then I was charged $2.00 for making more than 2 calls to customer service per statement cycle and top of that when they finally linked the accounts. They automatically withdrew the $200.00 from savings to take care of the overdraft but charged me $10.00 because they did and I did not transfer the funds over. When called to inquiry as to what the $10.00 was for since it was noted as "misc debit- no description what so ever of the charge" I was charged another $2.00 per call. What is the point of having overdraft protection if I am going to be charged by the bank for the service. Suppose I am ill, in a hospital unable to transfer the money? BB&T has probably made millions from deceiving customers.
Rudeness by employees
I'm a frequent customer at this bank. The company i work for also has its account here. They prefer we use this location. For the past eight years i have made several trips a week to this location. It was always a very friendly atmosphere. The last three weeks when i go through the drive - thru their are two ladies angela collins and tiffany. They are very...
Read full complaint and 2 commentsPredatory banking practices
I am a disabled veteran, and since 5/21/2007, bb&t has raped me for over $987.00 in nsf fees, when I have had a positive balance, and while they were sitting on cash deposits, and now we are in survival mode trying to stop their feeding frenzy... I am writing letters as we speak to the attorneys general of florida, georgia and north carolina, as well as the fdic to complain about their predatory business practices.
If there is a way to band together and stop them, then i'm in, but I doubt we will ever be able to stop them, until a congressman or senator is raped by them... Then watch how fast they straighten up...
If any of you figure it out, let me know!
P. S. I am told that 6 cases warrants a class-action lawsuit, is anyone interested?
Email me at: [protected]@yahoo.com
We have been working overseas and our pay has been deposited into a foreign account, therefore our business account went into a dormant status without notifying us. Since we assumed we still had access to our money, this December we transferred 13K from our other BBT account to this supposed dormant account and wrote a check from it for the IRS as not to get penalties for underpayment. We found out that the check to the IRS was denied. We have looked at the BBT Commercial bank agreement and it does not cover this. My Question is if the definition of a dormant account is one without a transaction, the transfer was indeed an allowed transaction. I was told that it was a withdrawal that was needed by the branch, but deposits were accepted. Furthermore in talking with the bank employees "complaint department" and branch both said that we would have to go in to branch to change this and get our account restored and the check to the IRS resent. We are overseas and unable to do so and now we are without the funds in our other account to pay the IRS. I think this is illegal any thoughts or lawyers out there that would provide us information?
I had the same issue. They put a 3 day hold on a check that was drawn off of their own branch, after i was told it would be available immediately. I had a recurring charge go pending while the check was there. I got the NSF fee the same day the pending charge posted...but the deposit had already gone through? something is wrong...how can you charge a NON-SUFFICIENT FUNDS fee when its at your won discretion to hold the funds!
Count us in!
I agree with you. We neeed to start a grass roots movement against the banks o f this country to try and bring these problems to the attention of our government. If that doesn't help, we need to get the citizens of this great country involved in a national boycott of the banks. Let's all open accounts at the credit unions!
They will flat ruin you!
I have had access to my direct-deposited funds on the same day, but the online banking is a big problem. It is true that you cannot know your actual balance online, particularly if you use the debit card. It seems the balance only reflects a nominal portion or maybe a percentage of the actual amount debited and it won't post the full amount or where it went...
Read full complaint and 176 commentsYes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.
Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.
As a major financial institution, Truist Bank provides a broad range of reliable banking services.
While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.
Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.
Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.
Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.
You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.
As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.
Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.
Interest rates vary and should be compared with other banks to ensure competitiveness.
All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.
Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.
Opening an account should be a straightforward process, with guidance available from bank representatives if needed.
It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.
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Noticed this morning when I checked my bank account online that I was charged a total of $4.00 for calling them twice. How messed up is that?! I'm definitely switching over to a new account ASAP. I'm tired of BB&T making unnecessary money on me-literally hundreds of dollars they have made off of me since they bought out my bank in August of last year. It's been a mess and I can't take it anymore. Do not open a bank account with BB&T-you will regret it.
Deposited a check into another existing BB&T account (Wednesday) with the anticipation it would take 1 day to clear and I had my direct deposit pending (Thursday) BB&T posted the check for the same day and charged me $36. When I made the $2 call to them, they said yes we can clear deposits the same day...since when? this is not the first time they have finagled dates to charge me overdraft fees hours before a pending direct deposit. And if you account is in the negative for more than 4 days they will charge an additional $36 #openingaPNCaccount
I had a purchase on my account that should not be there I called the bank t I find out what's going on. I was told to call back if the money was not refunded I did that 3 times to finally make them refund my money. Only to check my account now and find 3 phone24 charges on my account. How do they charge you for calling them
I recently went through a very similar issue with BB&T...Got me for $180 in fees and today I saw the $2.00 (x3) Phone 24 fees...WTF? I called them to work out an issue that they helped create and I have to pay for the phone call? Without being alerted that they were charging me?
So done with BB&T...In the process of swapping now.
hahaha f*ck them! Switching banks too...just found the $2.00 phone charges on my account after they took over Bank Atlantic in Florida and switched my accounts...yeah right, next!
BB&T took approximately $110.00 from me.
I just fell prey to the $2.00 per call charge as well. I was mistakenly charged twice for a purchase, and customer service told me that I needed to call back once an hour to make sure that they removed the incorrect overdraft fees after the charge was removed... I had to call back 3 times because the customer service rep gave the company the wrong fax number to send the removal authorization to... and then lo and behold was charged $6 today for calls to customer service. Unbelievable! Charging people to call customer service... clearly I wouldn't be calling them if they hadn't fouled up my account! I'm getting out of BB&T so fast heads will spin.
Yeah I think that is unbelievable that they charge you to call customer service. I actually just found this out myself when i checked my bank online and discovered a $2.00 PHONE24 charge. called and asked what it was...then they informed me it was for calling...so great, I just incurred another $2.00 charge! I am switching banks ASAP!