Bank Of America / awful bank
I entered the Bank of America located at 1672 E. 2nd Street, Beaumont, Ca to cash my payroll check drawn on Bank of America (note, I do not have a Bank of America account). I work for the county of Los Angeles and I have cashed my check at many other Bank of America branches with no issues. On this particular day I handed over my payroll to check to the teller who stated immediately he needed to get an approval due to the check being over his limit, note the check was for $1220.00, the though of race, I am African American did enter my head. Sales Service Specialist, Adriana Portillo, came over who perused me up and down and then assisted the teller, received and reviewed my California State Issued Drivers license, processed the check through their system and just when the teller was to give me my funds, Ms. Portillo, yelled out to the teller, "Stop, Don't give her any money", which was quite embarrassing. I asked what was the problem, Mr. Portillo stated hold on I need to speak with the manager. A few seconds later she came over and said "We cannot cash your check, you need to take it and deposit it in your own bank". I asked "What? Ms. Portillo, said once again "We cannot cash your check, and you need to go to your own bank". Once again, I stated, "Why? This is my payroll check. Do you have a problem accepting a check issued from Los Angeles County? She said, "No, My manager said we cannot take your check". I asked for the manager's business card and Ms. Portillo said "I will give you mine and will write her name on the back, she in turn wrote the managers name Roxy Smith. I took my check and vacated the bank. The next day I contacted my legal department for Los Angeles County who assured me that should not have happened and that the reason Los Angeles County does through Bank of America to allow their employees accessibility to the high number of Bank of America branches available to cash payroll checks. The legal office of Los Angeles County contacted and spoke with manager Roxy Smith, who stated to them "The bank can do whatever they want and can turn away anyone they wanted to. The reason that they did not cash my check was because Bank of America has a sophisticated system which reflected that I was cashing a check at a branch not in my area. She also alluded to the fact that I was not cashing the check near my home nor near my work. My question" Who is Roxy Smith to decide where I cash my check. if the funds are available and I provided acceptable identification.
I went to another Bank of America branch the following day and I cashed my check just fine with no problems. I also addressed the prior days issued with the branch who did cash my check and they also stated that it was not the bank manager to question the validity of my home address to my banking location. Roxy Smith never came out of her office but did not have a problem dictating that I could not cash my Los Angeles County issued payroll check. I am wondering is this a racial issue, I was the only African American in the bank. I felt extremely disrespected and highly embarrassed. I felt racially persecuted and judged.
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