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Banfield The Pet Hospital / unauthorized charges

1 Troy, MI, United States

[protected] I agreed to teeth cleaning services totalling $224.90 with an authorized range in writing of $230.15 to $287.68. Dr. Lerner called and said that he heard a heart murmur and that $500 to $600 in heart tests would be required before he would put my dog under general anesthesia. I declined and went to pick up my dog. Instead of charging me for an office visit $34.95, I was charged for blood work of an additional $103.50 which was not included on the original treatment plan nor was I called for approval for the blood work. When I complained, they refused to release my dog until I paid the charges. If the blood work is standard for teeth cleaning, then I should have been told about it up front and the costs included with the others on the treatment plan pending my approval.

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