I rented a car from Avis for a 1 way trip to Florida from Louisville International Airport, however I wound up returning the car in Memphis, TN. to take a flight home to Florida. Avis car rentals staff at this Memphis Airport location where not only the rudest people and un trained employees I have ever encountered. The manager over charger my checking account $300 plus dollars. Being a single mom on a short vacation my funds where very limited. By Avis overcharging me, it caused my account to go into the minus. Also, the rude people there took over 2 hours to process my return which in turn caused me to miss my flight. Now no flight for 2 days to Florida I go back to Avis to try and get a car. Not knowing they over charged my account, now my bank card won't work and I am stranded. Not only stranded for two days no flight going out, I was not able to rent a hotel room or even get any money to buy food. Needless to say Avis has not trained their employees on ethics. I am still trying to get my money back from them as well as all the overdraft fees my account has been charged. And in the mean time try and figure out how to put food on the table for my two children and pay for there supplies of life. I have sent many emails and now a hard copy to their corporate office and here hoping for some results. If anyone has any advise I would love to hear it Thank you for this website. I please don't rent from AVIS.