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Autopage / Shocking service, and it's not his fault the debit order was incorrect

1 United States
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My boyfriend has used autopage cellular for the last 8 years.Last friday he received a sms saying his account is in arrears, and would be suspended. Yet this account goes off via debit order, which is presented by Autopage!! To date a debit order has never been returned to Autopage. Saturday he called on them to upgrade his contract, and was refused because of this 'arears' He called to find out what the problem was. Turns out Autopage had presented the debit order for the incorrect amount. They told him it would be sorted out Monday, and the remaining balance would be debited from the company's account. It was not, and Monday they sent him anther sms. He then called their head office, requested to speak to management, who was meant to call him back. They did not. Tuesday his account was suspended! He is traveling around the easternwestern cape, he needs a working phone. He eventually got the admin lady at his office to once again call Autopage Head office. The service was reinstted late that afternoon, debit order will only be presented on the 21st! Unacceptable, and he still needs his upgrade asap.Shocking service, and it's not his fault the debit order was incorrect.

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