SUBMIT A COMPLAINT

ATT unverse / installation

Orlando, FL, United States

Set up appt with att unverse to have cable tv installed, called around jan 11th. appt was made for jan 28th, however we thought it was made for the 21 of jan, we called on the 21 st thinking no one had showed up and was told are appt was for the 28th, told at that time that I was lucky I called because they had internal problem with appt, and no one would have showed up, problem was fix. Great.
Jan 28th ATT Uverse installer show up on time, GREAT, oh wait no not so great he found a problem with with line going into the house and would have to leave and get it corrected, doesnt sound good.
Good news he showed up later that afternoon with a box and attached to outside of house, all set line fixed, will install service next day, do we need to reschedule oh no we where told. I thought I better call ATT customer service just to make sure they would be here next day. Customer service, OH YOUR SERVICE HAS BEEN CANCELED, WHAT THEY JUST FIXED THE PROBLEM WITH THE LINE, sorry we will have to reschedule we have an oening in two weeks, after TWO HOURS I WAS TOLD THEY WOULD HAVE TO CALL DISPATCH AND THEY WOULD CALL US BACK, SUPERVISOR AGREED we shouldnt have to wait another two week, GREAT NEWS
CALL FROM CUSTOMER SERVICE THEY WOULD BE AT THE HOUSE FOLLOWING MORNING. you know what the out come was. A BIG NO SHOW. spent another 2 hours with customer service they would call dispatch took phones so they could call us back, GREAT NEWS CALL BACK THEY WOULD BE AT OUR HOUSE AFTER 5PM, SOUNDED STRANGE WORKING AFTER 5 BUT HEY I WANTED MY CABLE, NO CABLE FOR GOING ON THREE WEEKS. guess what no one showed. no one showed up saturday, GUESS WHAT CALLED AGAIN ANOTHER HOUR, BY THIS TIME I HAD GONE THRU 5 CUSTOMER SERVICE REPS AND 4 SUPERVISOR ALL WANTING ME TO GIVE THEM A HIGH SCORE FOR CUSTOMER SERVICE. GREAT NEWS AGAIN, SUPERVISOR CONTACTED DISPATCH, THEY WOULD BE OUT ON MONDAY BETWEEN 9-11. WAS ASSURED TTHE APPT HAD BEEN CHANGED. YOUR KNOW THE OUT COME.

WENT WITH DIRECT TV WILL HAVE MY CABLE INSTALLED ON WED. NO PROBLEM

Post your comment